Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he was not occupying the property. The landlord’s handling of the …
The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.
The complaint is about: The landlord’s handling of the resident’s requests for a second succession of the tenancy. The landlord’s handling of the resident’s reports that the garden was for his sole use. The landlord’s complaint handling has also been considered.
This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation and heating problems and contributed to mould. The resident's health and safety concerns in returning to her property from temporary accommodation. The resident’s concerns that exposure to dust on items …
The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog.
The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.
The complaint is about the landlord's handling of reports of a smell in the property.
REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. Associated complaint.
The complaint is about the landlord’s handling of the resident’s transfer application.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.
The complaint is about the landlord’s handling of the relocation of the communal bin storage area.
The complaint is about the landlord’s management of, and charge for, communal heating.
The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).
This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos. Response to the resident’s request for reimbursement for damaged belongings.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of a freezer being unplugged and food being affected.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. Reports of ASB by a neighbour towards the resident. The related complaint.
The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
The complaint is about:
The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.
The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.
The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling has also been considered.
The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.
The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.
The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports.
The complaint is about the landlord’s handling of the resident’s reports of staff conduct. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.
The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.
The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
The complaint is about the landlord’s response to the resident’s request to sublet the property.
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response to the resident's reports of noise caused by contractors and …
The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.
The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .
The complaint is about the resident’s report of repairs to the heating system and the associated charge.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |