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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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25 Sep 2024 No Maladministration Concept Housing Association CIC (202224363) Case 202224363 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s … 25 Sep 2024 No Maladministration Hammersmith and Fulham Council (202333680) Case 202333680 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as … 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 24 Sep 2024 No Maladministration Vivid Housing Limited (202338276) Case 202338276 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 24 Sep 2024 No Maladministration Vivid Housing Limited (202345986) Case 202345986 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould. 23 Sep 2024 No Maladministration Tendring District Council (202326805) Case 202326805 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour reports. 16 Sep 2024 No Maladministration Southwark Council (202222451) Case 202222451 · Estate Management This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the … 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 12 Sep 2024 No Maladministration IKE Supported Housing Limited (202306074) Case 202306074 · Health and Safety (inc. building safety) The complaint is about: The support put in place for the resident whilst fire safety works were being carried out … 10 Sep 2024 No Maladministration Clarion Housing Association Limited (202228003) Case 202228003 · Managing Relations The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its … 9 Sep 2024 No Maladministration English Rural Housing Association Limited (202232931) Case 202232931 · Financial The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund. 4 Sep 2024 No Maladministration Portsmouth City Council (202307865) Case 202307865 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns … 3 Sep 2024 No Maladministration Southern Housing (202216117) Case 202216117 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 30 Aug 2024 No Maladministration Flagship Housing Group Limited (202233885) Case 202233885 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 30 Aug 2024 No Maladministration Leicester City Council (202215809) Case 202215809 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on … 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 28 Aug 2024 No Maladministration Citizen Housing (202300932) Case 202300932 · Financial The complaint is about the landlord’s handling of the resident’s rent account, including arrears. 28 Aug 2024 No Maladministration Citizen Housing (202313888) Case 202313888 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement internal doors. 27 Aug 2024 No Maladministration Bristol City Council (202233143) Case 202233143 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by … 27 Aug 2024 No Maladministration Torus62 Limited (202003450) Case 202003450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property. 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 23 Aug 2024 No Maladministration ForHousing Limited (202316878) Case 202316878 · Managing Relations This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support … 23 Aug 2024 No Maladministration Raven Housing Trust Limited (202334801) Case 202334801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour … 23 Aug 2024 No Maladministration South Tyneside Council (202301018) Case 202301018 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 23 Aug 2024 No Maladministration Torus62 Limited (202214715) Case 202214715 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a theft from his property. 20 Aug 2024 No Maladministration Leeds City Council (202226092) Case 202226092 · Managing Relations The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to … 20 Aug 2024 No Maladministration The Guinness Partnership Limited (202200391) Case 202200391 · Financial The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request … 15 Aug 2024 No Maladministration Gentoo Group Limited (202307173) Case 202307173 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring. 15 Aug 2024 No Maladministration Salix Homes Limited (202227764) Case 202227764 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour regarding their neighbour and their dog. … 15 Aug 2024 No Maladministration Silva Homes Limited (202300360) Case 202300360 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and … 12 Aug 2024 No Maladministration Birmingham City Council (202221468) Case 202221468 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 6 Aug 2024 No Maladministration Sanctuary Housing Association (202214078) Case 202214078 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass … 31 Jul 2024 No Maladministration North West Leicestershire District Council (202306960) Case 202306960 · Health and Safety (inc. building safety) This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the … 31 Jul 2024 No Maladministration Sheffield City Council (202304208) Case 202304208 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 31 Jul 2024 No Maladministration Wandsworth Council (202229787) Case 202229787 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s … 29 Jul 2024 No Maladministration One Housing Group Limited (202307155) Case 202307155 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to … 29 Jul 2024 No Maladministration Places for People Group Limited (202300170) Case 202300170 · Managing Relations The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered … 26 Jul 2024 No Maladministration Thurrock Council (202127615) Case 202127615 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports. 25 Jul 2024 No Maladministration Incommunities Limited (202234772) Case 202234772 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 12 Jul 2024 No Maladministration Newlon Housing Trust (202224478) Case 202224478 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 3 Jul 2024 No Maladministration Cottsway Housing Association Limited (202303404) Case 202303404 · Old Property Condition migrated-2025 The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring. 28 Jun 2024 No Maladministration Broadacres Housing Association Limited (202207664) Case 202207664 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp … 27 Jun 2024 No Maladministration Clarion Housing Association Limited (202212249) Case 202212249 · Health and Safety (inc. building safety) This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the … 27 Jun 2024 No Maladministration North Kesteven District Council (202305127) Case 202305127 · Financial This complaint is about the landlord’s handling of the resident’s queries about his rent account. 27 Jun 2024 No Maladministration Southern Housing (202300525) Case 202300525 · Financial The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The … 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 20 Jun 2024 No Maladministration Richmond Housing Partnership Limited (202228263) Case 202228263 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds.