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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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28 May 2021 No Maladministration One Housing Group Limited (202012077) Case 202012077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property … 27 May 2021 No Maladministration Believe Housing Limited (202012380) Case 202012380 · Old Property Condition migrated-2025 The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter … 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 27 May 2021 No Maladministration Torus62 Limited (202010327) Case 202010327 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns … 24 May 2021 No Maladministration One Housing Group Limited (202011080) Case 202011080 · Managing Relations The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the … 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 11 May 2021 No Maladministration Notting Hill Genesis (202009594) Case 202009594 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on … 10 May 2021 No Maladministration The Guinness Partnership Limited (201911472) Case 201911472 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period … 7 May 2021 No Maladministration Notting Hill Genesis (201814438) Case 201814438 · Moving/Buying/Selling Home The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about: 5 May 2021 No Maladministration Anchor Hanover Group (202007716) Case 202007716 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer. 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 19 Apr 2021 No Maladministration Town and Country Housing (201916063) Case 201916063 · Moving/Buying/Selling Home The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. … 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 12 Apr 2021 No Maladministration Magenta Living (202002947) Case 202002947 The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling. 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 1 Apr 2021 No Maladministration Optivo (202008137) Case 202008137 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 25 Mar 2021 No Maladministration Leeds City Council (202000707) Case 202000707 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property. 24 Mar 2021 No Maladministration Hammersmith and Fulham Council (202008846) Case 202008846 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of … 24 Mar 2021 No Maladministration Poole Housing Partnership Ltd (202001799) Case 202001799 · Old Property Condition categories The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in … 24 Mar 2021 No Maladministration Red Kite Community Housing Limited (201915237) Case 201915237 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 22 Mar 2021 No Maladministration Leeds City Council (202007155) Case 202007155 The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works … 19 Mar 2021 No Maladministration Wandsworth Council (201914344) Case 201914344 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 16 Mar 2021 No Maladministration Harlow District Council (202008943) Case 202008943 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 12 Mar 2021 No Maladministration Notting Hill Genesis (202008442) Case 202008442 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA).