Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202301182) Case 202301182 · Financial The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 … 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 22 Nov 2024 No Maladministration Leeds Jewish Housing Association Limited (202337294) Case 202337294 · Financial The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. … 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 20 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202221860) Case 202221860 · Old Property Condition categories The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to … 19 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202314930) Case 202314930 · Managing Relations The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing … 18 Nov 2024 No Maladministration Aster Group Limited (202304972) Case 202304972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint. 15 Nov 2024 No Maladministration Sanctuary Housing Association (202309564) Case 202309564 · Old Property Condition migrated-2025 The complaint is about: 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 14 Nov 2024 No Maladministration Midland Heart Limited (202310188) Case 202310188 · Old Complaints Handling categories REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 13 Nov 2024 No Maladministration Islington Council (202124725) Case 202124725 · Old Moving to a Property categories The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of … 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202315640) Case 202315640 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202336579) Case 202336579 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 7 Nov 2024 No Maladministration Orbit Group Limited (202227519) Case 202227519 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service … 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 7 Nov 2024 No Maladministration Southern Housing (202224276) Case 202224276 · Estate Management This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door. 31 Oct 2024 No Maladministration Brunelcare (202230790) Case 202230790 · Estate Management The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 No Maladministration Great Places Housing Association (202211622) Case 202211622 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. … 31 Oct 2024 No Maladministration Home Group Limited (202222257) Case 202222257 · Financial The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s … 31 Oct 2024 No Maladministration Housing 21 (202228553) Case 202228553 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance. 31 Oct 2024 No Maladministration London Borough of Lewisham (202231597) Case 202231597 · Old Property Condition categories The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, … 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 30 Oct 2024 No Maladministration Paragon Asra Housing Limited (202225705) Case 202225705 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy … 30 Oct 2024 No Maladministration Stockport Homes Limited (202329004) Case 202329004 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance. 29 Oct 2024 No Maladministration Rochdale Boroughwide Housing Limited (202307467) Case 202307467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour. 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 23 Oct 2024 No Maladministration Watford Community Housing Trust (202307350) Case 202307350 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould. 22 Oct 2024 No Maladministration Mid Devon District Council (202313082) Case 202313082 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, … 22 Oct 2024 No Maladministration West Kent Housing Association (202307799) Case 202307799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. … 21 Oct 2024 No Maladministration Acis Group Limited (202229209) Case 202229209 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours. 21 Oct 2024 No Maladministration The Havebury Housing Partnership (202121218) Case 202121218 · Managing Relations The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and … 15 Oct 2024 No Maladministration Royal Borough Of Greenwich (202219702) Case 202219702 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling. 14 Oct 2024 No Maladministration ForHousing Limited (202344987) Case 202344987 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a … 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 30 Sep 2024 No Maladministration Islington Council (202331972) Case 202331972 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including … 30 Sep 2024 No Maladministration Kirklees Council (202327383) Case 202327383 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour … 30 Sep 2024 No Maladministration Shepherds Bush Housing Association Limited (202212275) Case 202212275 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 30 Sep 2024 No Maladministration Southern Housing (202226713) Case 202226713 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling … 30 Sep 2024 No Maladministration The Riverside Group Limited (202300145) Case 202300145 · Occupancy Rights The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external … 30 Sep 2024 No Maladministration Town and Country Housing (202345213) Case 202345213 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported … 26 Sep 2024 No Maladministration Beyond Housing Limited (202323915) Case 202323915 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a housing transfer.