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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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1 Sep 2021 No Maladministration London & Quadrant Housing Trust (202012367) Case 202012367 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 27 Aug 2021 No Maladministration Optivo (202010971) Case 202010971 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 20 Aug 2021 No Maladministration Notting Hill Genesis (201905832) Case 201905832 · Managing Relations The complaint is about the landlord’s: response to the resident’s request that it assign full ownership of the property to … 17 Aug 2021 No Maladministration Selby District Council (202002870) Case 202002870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and … 16 Aug 2021 No Maladministration Newlon Housing Trust (202009177) Case 202009177 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property … 12 Aug 2021 No Maladministration Onward Homes Limited (202016955) Case 202016955 · Managing Relations The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection … 11 Aug 2021 No Maladministration Clarion Housing Association Limited (201904933) Case 201904933 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to fix water leaks in the property. 9 Aug 2021 No Maladministration Gravesham Borough Council (202014010) Case 202014010 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s … 5 Aug 2021 No Maladministration Basildon Borough Council (202014143) Case 202014143 · Financial The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s … 5 Aug 2021 No Maladministration Midland Heart Limited (202010414) Case 202010414 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer. 2 Aug 2021 No Maladministration Lincoln City Council (201906536) Case 201906536 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. … 2 Aug 2021 No Maladministration Thirteen Housing Group Limited (202002401) Case 202002401 · Financial The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for … 30 Jul 2021 No Maladministration Aster Group Limited (202010322) Case 202010322 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 … 30 Jul 2021 No Maladministration Citizen Housing (201900746) Case 201900746 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about … 30 Jul 2021 No Maladministration London Borough of Hackney (202012302) Case 202012302 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s … 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 26 Jul 2021 No Maladministration Ongo Homes Limited (202015902) Case 202015902 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s … 22 Jul 2021 No Maladministration Midland Heart Limited (202101516) Case 202101516 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy … 21 Jul 2021 No Maladministration Sovereign Housing Association Limited (202016624) Case 202016624 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to … 6 Jul 2021 No Maladministration Harrow Council (202013212) Case 202013212 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused … 30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Jun 2021 No Maladministration Birmingham City Council (202008000) Case 202008000 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the … 30 Jun 2021 No Maladministration Newlon Housing Trust (202012890) Case 202012890 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, … 30 Jun 2021 No Maladministration Places for People Homes Limited (201916334) Case 201916334 · Managing Relations The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. … 30 Jun 2021 No Maladministration Sanctuary Housing Association (202014667) Case 202014667 · Financial The complaint refers to: The landlord’s handling of a reported leak into the resident’s property. The level of compensation offered … 29 Jun 2021 No Maladministration Home Group Limited (202010218) Case 202010218 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. … 29 Jun 2021 No Maladministration One Housing Group Limited (202011085) Case 202011085 · Old Property Condition migrated-2025 The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with … 29 Jun 2021 No Maladministration Sanctuary Housing Association (202016320) Case 202016320 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of mould in her property. 28 Jun 2021 No Maladministration Bristol City Council (202008981) Case 202008981 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 25 Jun 2021 No Maladministration Kingston upon Thames Council (202009426) Case 202009426 · Local Authority / ALMO or TMO The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Jun 2021 No Maladministration Housing 21 (202002419) Case 202002419 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. … 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply … 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 31 May 2021 No Maladministration Leeds City Council (201913825) Case 201913825 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. 28 May 2021 No Maladministration GreenSquare Group Limited (201909593) Case 201909593 · Financial The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the …