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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

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16 Jan 2025 No Maladministration Southampton City Council (202220421) Case 202220421 · Old Property Condition categories The complaint is about the resident’s report of repairs to the heating system and the associated charge. 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 15 Jan 2025 No Maladministration WATMOS Community Homes (202342321) Case 202342321 · Old Property Condition categories The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation. 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated … 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 13 Jan 2025 No Maladministration Tower Hamlets Homes (202312537) Case 202312537 · Managing Relations The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has … 10 Jan 2025 No Maladministration Oxford City Council (202345407) Case 202345407 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 7 Jan 2025 No Maladministration Eastbourne Borough Council (202322173) Case 202322173 · Responsive repairs/activity The complaint is about the landlord’s response to requests to install a fence in the resident’s garden . 7 Jan 2025 No Maladministration Thrive Homes Limited (202311541) Case 202311541 · Financial REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2024 No Maladministration Abri Group Limited (202317413) Case 202317413 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for … 20 Dec 2024 No Maladministration Bolton at Home Limited (202313535) Case 202313535 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively. 20 Dec 2024 No Maladministration GreenSquareAccord Limited (202312962) Case 202312962 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the … 20 Dec 2024 No Maladministration Home Group Limited (202309672) Case 202309672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint. 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 No Maladministration Citizen Housing (202406779) Case 202406779 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202311771) Case 202311771 · Financial The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's … 19 Dec 2024 No Maladministration Sovereign Network Homes (Former Network Homes) (202230265) Case 202230265 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered … 18 Dec 2024 No Maladministration Cambridge City Council (202307393) Case 202307393 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint. 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 13 Dec 2024 No Maladministration Nottingham City Council (202315009) Case 202315009 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid. 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 12 Dec 2024 No Maladministration The Extracare Charitable Trust (202346297) Case 202346297 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement … 11 Dec 2024 No Maladministration Royal Borough of Kensington and Chelsea (202319116) Case 202319116 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request … 10 Dec 2024 No Maladministration Accent Housing Limited (202300518) Case 202300518 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service … 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 5 Dec 2024 No Maladministration Birmingham City Council (202230143) Case 202230143 · Financial The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection … 3 Dec 2024 No Maladministration Sanctuary Housing Association (202319144) Case 202319144 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent … 29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call. 29 Nov 2024 No Maladministration London & Quadrant Housing Trust (202305784) Case 202305784 · Financial The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint. 29 Nov 2024 No Maladministration Magenta Living (202234363) Case 202234363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of odours. 29 Nov 2024 No Maladministration Southern Housing (202345478) Case 202345478 · Planned Works The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system. 29 Nov 2024 No Maladministration Wandle Housing Association Limited (202311610) Case 202311610 · Financial The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. … 28 Nov 2024 No Maladministration Bolton at Home Limited (202321740) Case 202321740 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The … 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 28 Nov 2024 No Maladministration City of Doncaster Council (202308766) Case 202308766 · Health and Safety (inc. building safety) The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman … 28 Nov 2024 No Maladministration Notting Hill Genesis (NHG) (202338757) Case 202338757 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the … 28 Nov 2024 No Maladministration Southwark Council (202315999) Case 202315999 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for … 28 Nov 2024 No Maladministration Waltham Forest Council (202410478) Case 202410478 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to … 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 27 Nov 2024 No Maladministration Leeds City Council (202328244) Case 202328244 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating … 27 Nov 2024 No Maladministration Peabody Trust (202324293) Case 202324293 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the … 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 26 Nov 2024 No Maladministration City of Westminster Council (202224975) Case 202224975 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; … 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 25 Nov 2024 No Maladministration Leeds City Council (202335122) Case 202335122 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement …