Nottingham City Council (202318700)
The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thanet District Council (202320019)
The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.
Together Housing Association Limited (202327211)
The complaint is about the resident’s concerns about the landlord’s handling of his rent account.
London Borough of Lambeth (202314858)
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Vico Homes Limited (202317286)
The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.
Yorkshire Housing Limited (202326472)
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
bpha Limited (202312405)
The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.
Clarion Housing Association Limited (202326450)
The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.
Swindon Borough Council (202321619)
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
Citizen Housing (202417758)
The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.
Medway Council (202313199)
The complaint is about the landlord’s handling of flooring repairs.
Citizen Housing (202321963)
The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.
City of Doncaster Council (202320184)
The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.
Sovereign Network Group (202338588)
The complaint is about the landlord’s handling of the resident’s request for trees to be cut back.
Brentwood Borough Council (202315156)
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
City of Doncaster Council (202341833)
The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.
Hyde Housing Association Limited (202337994)
The landlord’s response to the resident’s report of a fire alarm setting off.
Sanctuary Housing Association (202346635)
The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly.
South Cambridgeshire District Council (202347341)
The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.
Yorkshire Housing Limited (202417344)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
London Borough of Barnet (202322862)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
London Borough of Tower Hamlets (202322850)
The complaint is about the landlord’s handling of the resident’s request for compensation for a missed appointment.
Amplius Living (202334124)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Anchor Hanover Group (202231369)
The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB)
Brighton and Hove City Council (202419152)
The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
London & Quadrant Housing Trust (L&Q) (202225736)
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
Hammersmith and Fulham Council (202318263)
The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.
Curo Places Limited (202317590)
This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.
Gentoo Group Limited (202233149)
The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Regenda Limited (202323400)
The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.
The Guinness Partnership Limited (202327955)
The complaint is about the landlord’s handling of the resident’s request for replacement flooring.
Clarion Housing Association Limited (202318587)
The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202413355)
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of …
Great Places Housing Association (202329756)
The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the resident’s request to be compensated for his reports of financial …
Derby City Council (202321778)
The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.
Midland Heart Limited (202315369)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
Accent Housing Limited (202340007)
The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.
London Borough of Brent (202325341)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
Peabody Trust (202206513)
The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.
Poplar Housing And Regeneration Community Association Limited (202316792)
The complaint is about the landlord’s handling of the resident’s concerns about the garden fence.
South Cambridgeshire District Council (202323272)
The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.
Tower Hamlets Community Housing (202206352)
The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused.
Accent Housing Limited (202322132)
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
Jigsaw Homes Group Limited (202324786)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
The Abbeyfield Society (202332725)
The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.
Babergh District Council (202314102)
The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
One Housing Group Limited (202323952)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)