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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
25 Feb 2025 No Maladministration London Borough of Islington (202301133) Case 202301133 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on … 25 Feb 2025 No Maladministration Rochdale Boroughwide Housing Limited (202307054) Case 202307054 · Financial The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears. 24 Feb 2025 No Maladministration Chelmer Housing Partnership Limited (202417572) Case 202417572 · Old Estate Management categories The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the … 24 Feb 2025 No Maladministration Citizen Housing (202316101) Case 202316101 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the … 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 No Maladministration First Choice Homes Oldham Limited (202318258) Case 202318258 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog. 19 Feb 2025 No Maladministration Southwark Council (202234723) Case 202234723 · Managing Relations The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its … 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 19 Feb 2025 No Maladministration TBG Open Door Limited (202316362) Case 202316362 · Financial REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Feb 2025 No Maladministration Incommunities Limited (202310528) Case 202310528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Feb 2025 No Maladministration Mid Devon District Council (202304164) Case 202304164 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about … 18 Feb 2025 No Maladministration Odu-Dua Housing Association Limited (202317449) Case 202317449 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s transfer application. 18 Feb 2025 No Maladministration The Guinness Partnership Limited (202231653) Case 202231653 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. … 17 Feb 2025 No Maladministration London Borough of Barnet (202312340) Case 202312340 · Estate Management The complaint is about the landlord’s management of, and charge for, communal heating. 17 Feb 2025 No Maladministration Torus62 Limited (202313367) Case 202313367 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of … 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 12 Feb 2025 No Maladministration Sovereign Network Group (202200747) Case 202200747 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 7 Feb 2025 No Maladministration Citizen Housing (202310811) Case 202310811 · Financial The complaint is about the landlord’s handling of a freezer being unplugged and food being affected. 7 Feb 2025 No Maladministration Stonewater Limited (202305679) Case 202305679 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. … 6 Feb 2025 No Maladministration Amplius Living (202305793) Case 202305793 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son. 5 Feb 2025 No Maladministration Community Gateway Association Limited (202202470) Case 202202470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 4 Feb 2025 No Maladministration Bristol City Council (202309819) Case 202309819 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 4 Feb 2025 No Maladministration The Havebury Housing Partnership (202301040) Case 202301040 · Managing Relations The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a … 3 Feb 2025 No Maladministration Midland Heart Limited (202301132) Case 202301132 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 Jan 2025 No Maladministration Barnsbury Housing Association (202308415) Case 202308415 · Managing Relations The complaint is about: 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 31 Jan 2025 No Maladministration Paragon Asra Housing Limited (202405076) Case 202405076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance. 31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 30 Jan 2025 No Maladministration North Devon Homes (202227951) Case 202227951 · Managing Relations The complaint is about the landlord’s handling of: 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 30 Jan 2025 No Maladministration Sovereign Network Homes (Former Network Homes) (202313652) Case 202313652 · Financial The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided … 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 29 Jan 2025 No Maladministration Willow Tree Housing Partnership Limited (202317198) Case 202317198 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s … 28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 28 Jan 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202222214) Case 202222214 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated … 28 Jan 2025 No Maladministration Ongo Homes Limited (202310887) Case 202310887 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour. 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 24 Jan 2025 No Maladministration Retirement Lease Housing Association (RLHA) (202307482) Case 202307482 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to sublet the property. 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 21 Jan 2025 No Maladministration Paragon Asra Housing Limited (202221406) Case 202221406 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint. 16 Jan 2025 No Maladministration Richmond Housing Partnership Limited (202306902) Case 202306902 · Financial The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant …