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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 16 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202017219) Case 202017219 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the property. 10 Feb 2022 No Maladministration Sovereign Housing Association Limited (202115437) Case 202115437 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its … 10 Feb 2022 No Maladministration Worthing Homes Limited (202014706) Case 202014706 · ASB/Abuse/Nuisance This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s … 10 Feb 2022 No Maladministration York City Council (202105890) Case 202105890 · Estate Management The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the … 7 Feb 2022 No Maladministration GreenSquareAccord Limited (202108707) Case 202108707 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 31 Jan 2022 No Maladministration Catalyst Housing Limited (202010183) Case 202010183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 31 Jan 2022 No Maladministration Optivo (202110503) Case 202110503 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 24 Jan 2022 No Maladministration Red Kite Community Housing Limited (202012377) Case 202012377 · Financial The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property. 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 19 Jan 2022 No Maladministration Aster Communities (202005481) Case 202005481 · Managing Relations The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help … 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 17 Jan 2022 No Maladministration Incommunities Limited (202111130) Case 202111130 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently … 15 Jan 2022 No Maladministration Beyond Housing Limited (202114018) Case 202114018 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property. 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 4 Jan 2022 No Maladministration Torus62 Limited (202105338) Case 202105338 · Estate Management The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. … 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 28 Dec 2021 No Maladministration Paragon Asra Housing Limited (202107012) Case 202107012 · Financial This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its … 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 21 Dec 2021 No Maladministration Believe Housing Limited (202102816) Case 202102816 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. … 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 14 Dec 2021 No Maladministration Harlow District Council (202012770) Case 202012770 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority … 14 Dec 2021 No Maladministration Notting Hill Genesis (202100607) Case 202100607 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she … 9 Dec 2021 No Maladministration North Tyneside Council (202109787) Case 202109787 · Moving/Buying/Selling Home The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to … 9 Dec 2021 No Maladministration Optivo (202101632) Case 202101632 · Old Property Condition migrated-2025 The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property. 8 Dec 2021 No Maladministration Kingston upon Thames Council (202100533) Case 202100533 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the time of letting and the landlord’s response to the … 1 Dec 2021 No Maladministration Leeds City Council (202106547) Case 202106547 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a water leak into her property. 30 Nov 2021 No Maladministration Kingston upon Thames Council (202007847) Case 202007847 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination. 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s …