Colchester City Council (202322371)
The complaint is about the landlord’s decision to request the resident to remove a conservatory.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
Sandbourne Housing Association (202416101)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP).
Southern Housing (202333665)
The complaint is about the landlord’s handling of the sale of the property.
Sovereign Network Homes (202420358)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
London Borough of Hounslow (202423242)
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
Aster Group Limited (202424253)
The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.
Leeds City Council (202329274)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative external work. Reports of draughty windows.
LiveWest Homes Limited (202306630)
The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy.
Saxon Weald (202330835)
The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .
A2Dominion Housing Group Limited (202418458)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Birmingham City Council (202428461)
The complaint is about the landlord’s handling of anti social behaviour (ASB).
Trident Housing Association Limited (202347952)
The complaint is about the landlord’s handling of the resident’s:
Vivid Housing Limited (202415481)
The complaint is about the landlord’s handling of the resident’s concerns about block paving works outside of the property.
Amplius Living (202406123)
The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.
Manchester City Council (202427029)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Exeter City Council (202426280)
The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.
Ability Housing Association (202322628)
The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp and mould. The landlord’s response to the resident’s request to move properties.
Together Housing Association Limited (202218487)
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The resident’s request to be rehoused. We have also decided to …
Home Group Limited (202433525)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer based on his medical needs. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202320804)
The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.
Walsall Housing Group Limited (202427673)
The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.
Tandridge District Council (202313622)
The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the landlord’s handling of the associated complaint.
Flagship Housing Group Limited (202323371)
The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.
One Housing Group Limited (202332542)
The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202326354)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Stevenage Borough Council (202428889)
The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request for a management move.
Clarion Housing Association Limited (202437909)
The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling.
London Borough of Wandsworth (202329149)
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
Notting Hill Genesis (202333114)
The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.
Stockport Homes Limited (202326007)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.
The Riverside Group Limited (202328178)
The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.
Aster Group Limited (202309278)
REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Midland Heart Limited (202319576)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202334045)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Rochdale Boroughwide Housing Limited (202328355)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
Great Places Housing Association (202323017)
The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell.
Southern Housing (202225067)
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
Torus62 Limited (202210507)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Royal Borough Of Greenwich (202311393)
The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.
Amplius Living (202428900)
The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.
Home Group Limited (202315720)
This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).
Notting Hill Genesis (NHG) (202312382)
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
Ocean Housing Limited (202332640)
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
Poplar Housing And Regeneration Community Association Limited (202324558)
The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.
Bristol City Council (202230738)
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
The Guinness Partnership Limited (202326438)
The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.
Walsall Housing Group Limited (202325741)
The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202326538)
The complaint is about the landlord’s handling of parking allocation at the development.
Ongo Homes Limited (202327433)
The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)