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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
25 Mar 2025 No Maladministration Accent Housing Limited (202322132) Case 202322132 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor. 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 25 Mar 2025 No Maladministration The Abbeyfield Society (202332725) Case 202332725 · Abbeyfield The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to … 24 Mar 2025 No Maladministration Babergh District Council (202314102) Case 202314102 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy. 21 Mar 2025 No Maladministration London Borough of Harrow (202324259) Case 202324259 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat. 21 Mar 2025 No Maladministration One Housing Group Limited (202323952) Case 202323952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 21 Mar 2025 No Maladministration Onward Homes Limited (202308396) Case 202308396 · Financial The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a … 21 Mar 2025 No Maladministration Saxon Weald (202322046) Case 202322046 · Financial The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property. 20 Mar 2025 No Maladministration Basildon Borough Council (202332048) Case 202332048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of leaks, damp, and mould. 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 19 Mar 2025 No Maladministration Notting Hill Genesis (NHG) (202322256) Case 202322256 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. … 19 Mar 2025 No Maladministration Paragon Asra Housing Limited (202302070) Case 202302070 · Old Complaints Handling categories The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the … 17 Mar 2025 No Maladministration Clarion Housing Association Limited (202312929) Case 202312929 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of … 16 Mar 2025 No Maladministration Livin Housing Limited (202318325) Case 202318325 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports about internet connectivity. 14 Mar 2025 No Maladministration Vivid Housing Limited (202322185) Case 202322185 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 13 Mar 2025 No Maladministration LiveWest Homes Limited (202327497) Case 202327497 · Estate Management The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling. 12 Mar 2025 No Maladministration Flagship Housing Group Limited (202324646) Case 202324646 · Estate Management REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Mar 2025 No Maladministration Homes Plus Limited (202321278) Case 202321278 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector. 10 Mar 2025 No Maladministration Connexus Homes Limited (202330013) Case 202330013 · Old Complaints Handling categories The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling. 7 Mar 2025 No Maladministration London & Quadrant Housing Trust (202305570) Case 202305570 · Financial The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account. 6 Mar 2025 No Maladministration Harlow District Council (202127364) Case 202127364 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover. 5 Mar 2025 No Maladministration Aster Group Limited (202311926) Case 202311926 · Estate Management The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 No Maladministration East End Homes Limited (202320504) Case 202320504 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling. 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 No Maladministration Greatwell Homes Limited (202319639) Case 202319639 · Managing Relations The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord. 28 Feb 2025 No Maladministration Livv Housing Group (202319307) Case 202319307 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint. 28 Feb 2025 No Maladministration London Borough of Hillingdon (202204344) Case 202204344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 28 Feb 2025 No Maladministration Peabody Trust (202318876) Case 202318876 · Financial The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors … 28 Feb 2025 No Maladministration Peabody Trust (202331774) Case 202331774 · Managing Relations The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case. 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202418510) Case 202418510 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202419389) Case 202419389 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter … 27 Feb 2025 No Maladministration Peabody Trust (202233849) Case 202233849 · Managing Relations The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s … 27 Feb 2025 No Maladministration Somerset Council (202219254) Case 202219254 · Managing Relations The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint. 27 Feb 2025 No Maladministration West Kent Housing Association (202317695) Case 202317695 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of a leak. 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 26 Feb 2025 No Maladministration Citizen Housing (202315479) Case 202315479 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess … 26 Feb 2025 No Maladministration Gloucester City Homes Limited (202316835) Case 202316835 · Financial The complaint is about the landlord’s actions in recovering rent arrears from the resident. 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 No Maladministration LiveWest Homes Limited (202214073) Case 202214073 · Estate Management The complaint is about the landlord’s handling of reports of inappropriate parking. 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property.