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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Mediation ×

Showing 63 of 16,595 decisions matching "property"

Decisions

Most recent first

5 Feb 2026 Mediation Anchor Hanover Group (202329492) Case 202329492 · Estate Management Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 Mediation Affordable Housing Communities Limited (202335441) Case 202335441 · For profit Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Mediation Orbit Housing Association Limited (202341077) Case 202341077 · Moving/Buying/Selling Home Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 Mediation Royal Borough Of Greenwich (202451608) Case 202451608 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp … 26 Sep 2025 Mediation London & Quadrant Housing Trust (202424881) Case 202424881 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property. 28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 9 Jul 2025 Mediation Golding Homes Limited (202418958) Case 202418958 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the property. 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 30 May 2025 Mediation Orbit Housing Association Limited (202330066) Case 202330066 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property. 30 May 2025 Mediation Sanctuary Housing Association (202414577) Case 202414577 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould). 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 12 May 2025 Mediation Harlow District Council (202307732) Case 202307732 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the front door replacement at the resident’s property. 7 May 2025 Mediation Notting Hill Genesis (NHG) (202214960) Case 202214960 · Financial The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the … 6 May 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202313441) Case 202313441 · Responsive repairs/activity The complaint is about the landlord handling of damp and mould at the resident’s property. 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 24 Feb 2025 Mediation Amplius Living (202216778) Case 202216778 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 13 Feb 2025 Mediation London & Quadrant Housing Trust (L&Q) (202311250) Case 202311250 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. … 15 Nov 2024 Mediation Camden Council (202226501) Case 202226501 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 26 May 2022 Mediation ForHousing Limited (202110311) Case 202110311 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be … 30 Mar 2022 Mediation Adullam Homes Housing Association Limited (202007783) Case 202007783 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request … 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 13 Dec 2021 Mediation South Kesteven District Council (202116761) Case 202116761 · Managing Relations The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate … 28 Oct 2021 Mediation Peabody Trust (202102931) Case 202102931 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays repairing the front door at the … 11 Oct 2021 Mediation Paragon Asra Housing Limited (202107245) Case 202107245 · Managing Relations The resident complained about the landlord’s handling of the replacement of the washing machine in the property. 8 Oct 2021 Mediation Riverside Housing Co-operative (Redditch) Limited (202014331) Case 202014331 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the property. 9 Sep 2021 Mediation Clarion Housing Association Limited (202101071) Case 202101071 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property. 2 Sep 2021 Mediation Habinteg Housing Association Limited (202002420) Case 202002420 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property. 5 Aug 2021 Mediation Onward Homes Limited (202100122) Case 202100122 · Old Property Condition migrated-2025 The complaint is about the handling of repairs to the electrical sockets in the property. 5 Aug 2021 Mediation Westminster City Council (202106284) Case 202106284 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s reports concerning hot water at the property. 20 Jul 2021 Mediation Newlon Housing Trust (202004296) Case 202004296 · Old Property Condition migrated-2025 The landlord’s handling of a reoccurring leak from the flat above the resident’s property. 19 Jul 2021 Mediation Barnet Council (202012764) Case 202012764 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports of fly infestation at their property. 6 Jul 2021 Mediation Peabody Trust (202005661) Case 202005661 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property. 29 Jun 2021 Mediation Metropolitan Housing Trust Limited (202005851) Case 202005851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s property. 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the … 21 May 2021 Mediation Paragon Asra Housing Limited (202009703) Case 202009703 · Old Property Condition migrated-2025 The condition of the property when the resident moved in. 21 May 2021 Mediation Torus62 Limited (202017392) Case 202017392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.