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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "december" × Outcome: Mediation ×

Showing 12 of 16,595 decisions matching "december"

Decisions

Most recent first

29 Jan 2026 Mediation Newcastle City Council (202330820) Case 202330820 · Local Authority / ALMO or TMO Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Dec 2025 Mediation London Borough of Hammersmith and Fulham (202340410) Case 202340410 · Responsive repairs/activity Decision Case ID 202340410 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 15 Dec 2025 Mediation Ongo Homes Limited (202339800) Case 202339800 · Financial Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 12 Dec 2025 Mediation Clarion Housing Association Limited (202320850) Case 202320850 · Financial Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 12 Dec 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202338591) Case 202338591 · Estate Management Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 11 Dec 2025 Mediation Hexagon Housing Association Limited (202407012) Case 202407012 · Financial Decision Case ID 202407012 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Dec 2025 Mediation Clarion Housing Association Limited (202334155) Case 202334155 · Estate Management Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Dec 2025 Mediation London & Quadrant Housing Trust (202401445) Case 202401445 · Financial Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 27 Oct 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202340236) Case 202340236 · Managing Relations Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 16 Dec 2020 Mediation Teign Housing (202005906) Case 202005906 · Leaseholder REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the … 1 Dec 2020 Mediation Notting Hill Genesis (201809422) Case 201809422 REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with …