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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 235 of 16,595 decisions

Decisions

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31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 29 Mar 2021 Mediation Orbit Group Limited (201912684) Case 201912684 The resident complained about the level of compensation the landlord offered in relation to its handling of repair works. 19 Mar 2021 Mediation Metropolitan Housing Trust Limited (202004494) Case 202004494 · Estate Management The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint … 19 Mar 2021 Mediation Saxon Weald (202002242) Case 202002242 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the … 18 Mar 2021 Mediation Lambeth Council (201914204) Case 201914204 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area. 15 Mar 2021 Mediation Orbit Group Limited (202006176) Case 202006176 The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the … 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 15 Mar 2021 Mediation Torus62 Limited (202008955) Case 202008955 · Old Property Condition categories The resident has complained about the landlord’s handling of the repair to their toilet. 12 Mar 2021 Mediation A2Dominion Homes Limited (202010262) Case 202010262 · Old Compensation categories The complaint is about the landlord’s handling of an obstruction to the resident’s parking space. 8 Mar 2021 Mediation Havering Council (202007890) Case 202007890 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with … 8 Mar 2021 Mediation Longhurst Group Limited (202002014) Case 202002014 · Old Occupancy Rights categories The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home. 8 Mar 2021 Mediation Metropolitan Housing Trust Limited (202006509) Case 202006509 The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is … 25 Feb 2021 Mediation Clarion Housing Association Limited (202001842) Case 202001842 · Old Property Condition categories The complaint is about the delays in handling reported repairs and the overall handling of the complaint. 25 Feb 2021 Mediation Paradigm Housing Group Limited (202001376) Case 202001376 · Old Compensation categories The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors. 22 Feb 2021 Mediation Sanctuary Housing Association (202006829) Case 202006829 The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property. 17 Feb 2021 Mediation Hackney Council (202005077) Case 202005077 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the heating and hot water in the property. 17 Feb 2021 Mediation Home Group Limited (201915622) Case 201915622 · Estate Management The resident complained about how the landlord handled their: 16 Feb 2021 Mediation One Housing Group (202006720) Case 202006720 The complaint is about: 15 Feb 2021 Mediation Leeds City Council (202005372) Case 202005372 · Repairs The resident complained about the landlord’s response to repairs, following a number of leaks at the property. 30 Jan 2021 Mediation Metropolitan Housing Trust Limited (201911461) Case 201911461 · Old Complaints Handling categories REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Mediation Believe Housing Limited (202005049) Case 202005049 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to repairs throughout their property. 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 Mediation Haringey Council (202003052) Case 202003052 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of their management transfer request. 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 29 Jan 2021 Mediation Orbit Group Limited (202004242) Case 202004242 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of remedial works to the bathroom . 19 Jan 2021 Mediation Connexus Housing Limited (202001558) Case 202001558 · Old Estate Management categories REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with … 23 Dec 2020 Mediation Salix Homes Limited (202008367) Case 202008367 · Repairs The complaint concerns the landlord’s handling of repairs at the resident’s property 22 Dec 2020 Mediation Brighton and Hove City Council (202003804) Case 202003804 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the Resident’s mutual exchange. 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 18 Dec 2020 Mediation Clarion Housing Association Limited (202003359) Case 202003359 · Old Property Condition migrated-2025 The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler … 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak … 16 Dec 2020 Mediation Teign Housing (202005906) Case 202005906 · Leaseholder REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the … 16 Dec 2020 Mediation The Joseph Rowntree Housing Trust (202006038) Case 202006038 · Financial The complaint is about the landlord’s administration of the Resident’s rent account. 4 Dec 2020 Mediation Notting Hill Genesis (201913098) Case 201913098 · Leaseholder The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB). 1 Dec 2020 Mediation Notting Hill Genesis (201809422) Case 201809422 REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with …