Hackney Council (202008118)
The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (202118399)
The complaint is about:
Peabody Trust (202121739)
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
Wandle Housing Association Limited (202112199)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Sanctuary Housing Association (202121990)
The complaint is about:
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Southern Housing Group Limited (202012017)
The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Network Homes Limited (202116992)
The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.
South Kesteven District Council (202116761)
The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.
Notting Hill Genesis (201914804)
The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.
Metropolitan Housing Trust Limited (202104738)
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Peabody Trust (202102931)
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
Thirteen Housing Group Limited (202105488)
The complaint concerns the landlord’s handling of repairs following a leak.
Nottingham City Homes (201911262)
The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
Somerset West and Taunton Council (202106296)
The complaint is in relation to the resident’s reports of issues with staff conduct.
Milton Keynes Council (202016940)
The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected
Peabody Trust (202016383)
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Hammersmith and Fulham Council (202108851)
The complaint is about the length of time taken to carry out repairs.
Habinteg Housing Association Limited (202002420)
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Leeds City Council (202015686)
The complaint concerns the landlord’s handling of repairs to the shed.
Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Sanctuary Housing Association (202104708)
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.
Hammersmith and Fulham Council (202007623)
REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Torus62 Limited (202004876)
The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.
Curo Places Limited (202015480)
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
Rugby Borough Council (202100293)
The complaint is about the level of compensation offered for items removed from the resident’s shed
Onward Homes Limited (202100122)
The complaint is about the handling of repairs to the electrical sockets in the property.
Westminster City Council (202106284)
The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.
Wandle Housing Association Limited (202101868)
The landlord’s handling of repairs to the resident’s kitchen following a leak.
Wandle Housing Association Limited (202102100)
The complaint is about the landlord’s handling of the front door repair.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Newham Council (202009415)
The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.
Newlon Housing Trust (202004296)
The landlord’s handling of a reoccurring leak from the flat above the resident’s property.
Barnet Council (202012764)
The landlord’s handling of the resident’s reports of fly infestation at their property.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
MHS Homes Ltd (202001013)
The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.
Peabody Trust (202005661)
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
Metropolitan Housing Trust Limited (202005851)
The complaint is about the landlord’s handling of a leak at the resident’s property.
Sanctuary Housing Association (202013441)
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
Southwark Council (202014568)
The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.
Optivo (202100731)
The complaint is about the landlord’s response to:
Flagship Housing Group Limited (202006196)
The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)