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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 235 of 16,595 decisions

Decisions

Most recent first
28 Oct 2021 Mediation Thirteen Housing Group Limited (202105488) Case 202105488 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs following a leak. 21 Oct 2021 Mediation Nottingham City Homes (201911262) Case 201911262 · Local Authority / ALMO or TMO The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019. 14 Oct 2021 Mediation Bromford Housing Association Limited (202100489) Case 202100489 · Old Property Condition migrated-2025 The complaint is about the handling of an outstanding repair to the fence. 11 Oct 2021 Mediation Paragon Asra Housing Limited (202107245) Case 202107245 · Managing Relations The resident complained about the landlord’s handling of the replacement of the washing machine in the property. 8 Oct 2021 Mediation Clarion Housing Association Limited (202017590) Case 202017590 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to their reports about: 8 Oct 2021 Mediation Riverside Housing Co-operative (Redditch) Limited (202014331) Case 202014331 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the property. 23 Sep 2021 Mediation Somerset West and Taunton Council (202106296) Case 202106296 · Managing Relations The complaint is in relation to the resident’s reports of issues with staff conduct. 22 Sep 2021 Mediation Milton Keynes Council (202016940) Case 202016940 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected 16 Sep 2021 Mediation Peabody Trust (202016383) Case 202016383 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and … 9 Sep 2021 Mediation Clarion Housing Association Limited (202101071) Case 202101071 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property. 9 Sep 2021 Mediation Hammersmith and Fulham Council (202108851) Case 202108851 · Local Authority / ALMO or TMO The complaint is about the length of time taken to carry out repairs. 2 Sep 2021 Mediation Habinteg Housing Association Limited (202002420) Case 202002420 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property. 25 Aug 2021 Mediation Leeds City Council (202015686) Case 202015686 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the shed. 24 Aug 2021 Mediation Clarion Housing Association Limited (202100303) Case 202100303 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of reoccurring roof leak. 24 Aug 2021 Mediation Sanctuary Housing Association (202104708) Case 202104708 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered … 19 Aug 2021 Mediation Hammersmith and Fulham Council (202007623) Case 202007623 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works … 17 Aug 2021 Mediation Torus62 Limited (202004876) Case 202004876 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; … 6 Aug 2021 Mediation Curo Places Limited (202015480) Case 202015480 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of asbestos contained in a fire door. 6 Aug 2021 Mediation Rugby Borough Council (202100293) Case 202100293 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered for items removed from the resident’s shed 5 Aug 2021 Mediation Onward Homes Limited (202100122) Case 202100122 · Old Property Condition migrated-2025 The complaint is about the handling of repairs to the electrical sockets in the property. 5 Aug 2021 Mediation Westminster City Council (202106284) Case 202106284 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s reports concerning hot water at the property. 29 Jul 2021 Mediation Wandle Housing Association Limited (202101868) Case 202101868 · Financial The landlord’s handling of repairs to the resident’s kitchen following a leak. 29 Jul 2021 Mediation Wandle Housing Association Limited (202102100) Case 202102100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the front door repair. 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 22 Jul 2021 Mediation Newham Council (202009415) Case 202009415 · Local Authority / ALMO or TMO The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent … 20 Jul 2021 Mediation Newlon Housing Trust (202004296) Case 202004296 · Old Property Condition migrated-2025 The landlord’s handling of a reoccurring leak from the flat above the resident’s property. 19 Jul 2021 Mediation Barnet Council (202012764) Case 202012764 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports of fly infestation at their property. 8 Jul 2021 Mediation Thames Valley Housing Association Limited (201907582) Case 201907582 · Old Property Condition migrated-2025 The landlords handling of the residents reports concerning gardening and guttering issues. 7 Jul 2021 Mediation MHS Homes Ltd (202001013) Case 202001013 · Voluntary The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs. 6 Jul 2021 Mediation Peabody Trust (202005661) Case 202005661 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property. 29 Jun 2021 Mediation Metropolitan Housing Trust Limited (202005851) Case 202005851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s property. 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 18 Jun 2021 Mediation Southwark Council (202014568) Case 202014568 · Local Authority / ALMO or TMO The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works. 17 Jun 2021 Mediation Optivo (202100731) Case 202100731 · Estate Management The complaint is about the landlord’s response to: 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the … 15 Jun 2021 Mediation Bromford Housing Association Limited (202012675) Case 202012675 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler. 3 Jun 2021 Mediation LiveWest Homes Limited (202100634) Case 202100634 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of their request to install security lighting in the garden. 3 Jun 2021 Mediation Torus62 Limited (202009030) Case 202009030 · Old Property Condition migrated-2025 The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a … 21 May 2021 Mediation Paragon Asra Housing Limited (202009703) Case 202009703 · Old Property Condition migrated-2025 The condition of the property when the resident moved in. 21 May 2021 Mediation Torus62 Limited (202017392) Case 202017392 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property. 20 May 2021 Mediation Karbon Homes Limited (202016566) Case 202016566 · Old Property Condition migrated-2025 The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health … 20 May 2021 Mediation Sanctuary Housing Association (202016131) Case 202016131 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the windows. 17 May 2021 Mediation Peabody Trust (202014120) Case 202014120 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of … 14 May 2021 Mediation Optivo (202005497) Case 202005497 The complaint is about the landlords handling of the resident’s request for a fence. 7 May 2021 Mediation Notting Hill Genesis (202008840) Case 202008840 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the … 6 May 2021 Mediation Paragon Asra Housing Limited (202005466) Case 202005466 The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property. 30 Apr 2021 Mediation The Riverside Group Limited (202014886) Case 202014886 · Health and Safety (inc. building safety) The complaint is about the level of compensation the landlord offered following a fire alarm repair. 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 12 Apr 2021 Mediation Midland Heart Limited (202013436) Case 202013436 · Old Property Condition migrated-2025 The landlord’s response to reports of a leak. 7 Apr 2021 Mediation A2Dominion Housing Group Limited (202007051) Case 202007051 · Moving/Buying/Selling Home The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed …