London & Quadrant Housing Trust (L&Q) (202409715)
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Saffron Housing Trust Limited (202319181)
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
Amplius Living (202303316)
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
Notting Hill Genesis (NHG) (202342836)
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
Amplius Living (202216778)
The complaint is about the landlord’s handling of repairs at the property.
Hexagon Housing Association Limited (202230630)
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.
Amplius Living (202311863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202316978)
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
The Guinness Partnership Limited (202206388)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
Aster Group Limited (202227882)
The complaint is about the landlord’s handling of insulation repairs at the property.
London & Quadrant Housing Trust (L&Q) (202311250)
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
Broxtowe Borough Council (202225014)
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
London & Quadrant Housing Trust (L&Q) (202310865)
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
Gateshead Metropolitan Borough Council (202221804)
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Orbit Group Limited (202317725)
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
Camden Council (202226501)
The complaint is about the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint.
Orbit Housing Association Limited (202401168)
The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports of damp and mould.
Lambeth Council (202335218)
The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage.
Stonewater Limited (202334511)
The complaint is about the landlord’s handling of repairs to the car park access gate.
One Vision Housing Limited (202320175)
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Stonewater Limited (202329558)
REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Birmingham City Council (202325811)
The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell.
Clarion Housing Association Limited (202213864)
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
Dudley Metropolitan Borough Council (202125040)
This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that the spouse was seeking housing in April 2020 and that the relationship had broken down. At the time, the landlord placed the spouse on the lowest banding for rehousing. According …
Ipswich Borough Council (202119978)
The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.
Optivo (now Southern Housing) (202211711)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Newlon Housing Trust (202212689)
The complaint is about the landlord's handling of the resident's reports regarding the condition of the windows.
Abri Group Limited (202214884)
The complaint is about the resident’s tenancy type following a mutual exchange.
Halton Housing (202123835)
The complaint is about the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his garden.
Clarion Housing Association Limited (202115194)
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Thames Valley Housing Association Limited (202115301)
The complaint is about:
Unity Housing Association Limited (202102206)
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
Metropolitan Thames Valley Housing (202201003)
The complaint is about the landlord’s handling of remedial repairs following a leak.
Newham Council (202126549)
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
London & Quadrant Housing Trust (202115419)
The complaint is about:
One Housing Group Limited (202126059)
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
ForHousing Limited (202110311)
The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.
The Riverside Group Limited (202120187)
The complaint is about the landlord’s handling of an annual gas safety check appointment.
Torus62 Limited (202123631)
The complaint is about the level of compensation the landlord offered in relation to its response to a leak.
Metropolitan Housing Trust Limited (202113980)
The complaint is about the landlord’s handling of a mutual exchange application.
Manchester City Council (202120059)
The complaint is about the landlord’s response to the request for a replacement front door.
Metropolitan Thames Valley Housing (202113818)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Metropolitan Thames Valley Housing (202125391)
The complaint is about the landlord’s handling of repairs to the communal door and intercom.
Hammersmith and Fulham Council (202010163)
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
Hammersmith and Fulham Council (202118548)
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
Hyde Housing Association Limited (202101036)
The complaint is about:
Tower Hamlets Homes (202114025)
The complaint is about the standard of the maintenance on the estate.
Adullam Homes Housing Association Limited (202007783)
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Vale of Aylesbury Housing Trust Limited (202014351)
The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)