Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Mediation ×

Showing 63 of 16,595 decisions matching "property"

Decisions

Most recent first

6 May 2021 Mediation Paragon Asra Housing Limited (202005466) Case 202005466 The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property. 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 22 Feb 2021 Mediation Sanctuary Housing Association (202006829) Case 202006829 The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property. 17 Feb 2021 Mediation Hackney Council (202005077) Case 202005077 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the heating and hot water in the property. 15 Feb 2021 Mediation Leeds City Council (202005372) Case 202005372 · Repairs The resident complained about the landlord’s response to repairs, following a number of leaks at the property. 29 Jan 2021 Mediation Believe Housing Limited (202005049) Case 202005049 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to repairs throughout their property. 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 23 Dec 2020 Mediation Salix Homes Limited (202008367) Case 202008367 · Repairs The complaint concerns the landlord’s handling of repairs at the resident’s property 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak …