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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Mediation ×

Showing 235 of 16,595 decisions

Decisions

Most recent first
26 Sep 2025 Mediation London & Quadrant Housing Trust (202424881) Case 202424881 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property. 23 Sep 2025 Mediation Sanctuary Housing Association (202502044) Case 202502044 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 22 Sep 2025 Mediation B3 Living Limited (202327551) Case 202327551 · Estate Management The complaint is about the landlord’s handling of reports of restricted access to a shared area. 18 Sep 2025 Mediation Abri Group Limited (202331031) Case 202331031 · Responsive repairs/activity The complaint is about the landlord’s handling of: Kitchen adaptations. 17 Sep 2025 Mediation Birmingham City Council (202330667) Case 202330667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a gas pipe. 2 Sep 2025 Mediation London & Quadrant Housing Trust (202453386) Case 202453386 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the boiler. 28 Aug 2025 Mediation City of Westminster Council (202310682) Case 202310682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the property and pest control. 27 Aug 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202431081) Case 202431081 · Planned Works The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint. 26 Aug 2025 Mediation GreenSquareAccord Limited (202423276) Case 202423276 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services. 26 Aug 2025 Mediation Irwell Valley Housing Association Limited (202420100) Case 202420100 · Old Property Condition categories The complaint is about the resident’s reports of a leak causing damp and mould at the property. 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 13 Aug 2025 Mediation Southend on Sea City Council (202347584) Case 202347584 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. … 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings. 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 29 Jul 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202332990) Case 202332990 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred … 24 Jul 2025 Mediation GreenSquareAccord Limited (202442992) Case 202442992 · Planned Works The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows. 9 Jul 2025 Mediation Golding Homes Limited (202418958) Case 202418958 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the property. 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 9 Jun 2025 Mediation The Community Housing Group Limited (202333008) Case 202333008 · Responsive repairs/activity The complaint is about the landlord’s handling of internal repairs in the property. 30 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202325052) Case 202325052 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the communal stopcock. 30 May 2025 Mediation Orbit Housing Association Limited (202330066) Case 202330066 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property. 30 May 2025 Mediation Sanctuary Housing Association (202414577) Case 202414577 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould). 29 May 2025 Mediation London & Quadrant Housing Trust (L&Q) (202327547) Case 202327547 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property. 21 May 2025 Mediation Kingston upon Hull City Council (202315837) Case 202315837 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of arranging gas service appointments. 15 May 2025 Mediation Amplius Living (202434001) Case 202434001 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs. 13 May 2025 Mediation Clarion Housing Association Limited (202318192) Case 202318192 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 12 May 2025 Mediation Harlow District Council (202307732) Case 202307732 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the front door replacement at the resident’s property. 7 May 2025 Mediation Notting Hill Genesis (NHG) (202214960) Case 202214960 · Financial The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the … 6 May 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202313441) Case 202313441 · Responsive repairs/activity The complaint is about the landlord handling of damp and mould at the resident’s property. 6 May 2025 Mediation Sanctuary Housing Association (202425499) Case 202425499 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s … 29 Apr 2025 Mediation Torus62 Limited (202405696) Case 202405696 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 8 Apr 2025 Mediation Nottingham Community Housing Association Limited (202320614) Case 202320614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door. 7 Apr 2025 Mediation London & Quadrant Housing Trust (L&Q) (202419794) Case 202419794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of pest infestation. 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 25 Mar 2025 Mediation London & Quadrant Housing Trust (L&Q) (202409715) Case 202409715 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould. 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 20 Mar 2025 Mediation Amplius Living (202303316) Case 202303316 · Managing Relations The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager. 20 Mar 2025 Mediation Notting Hill Genesis (NHG) (202342836) Case 202342836 · Information and data management The complaint is about automated messages sent to the resident by the landlord regarding rent arrears. 24 Feb 2025 Mediation Amplius Living (202216778) Case 202216778 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Mediation Hexagon Housing Association Limited (202230630) Case 202230630 · Estate Management The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. … 18 Feb 2025 Mediation Amplius Living (202311863) Case 202311863 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 18 Feb 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202316978) Case 202316978 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct. 18 Feb 2025 Mediation The Guinness Partnership Limited (202206388) Case 202206388 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint. 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 13 Feb 2025 Mediation London & Quadrant Housing Trust (L&Q) (202311250) Case 202311250 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. … 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 22 Jan 2025 Mediation London & Quadrant Housing Trust (L&Q) (202310865) Case 202310865 · Old Property Condition categories The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen. 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 27 Nov 2024 Mediation Orbit Group Limited (202317725) Case 202317725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the …