Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202332647 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background On, or around, 24 March 2023 the resident complained to the landlord about […]
Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background On 27 December 2023 the resident reported to the […]
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom flat with her children. […]
Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background On 17 June 2021 the resident reported she was experiencing damp and […]
Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background In February 2023 the resident reported a leak from her […]
Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background As part of an adaptation request by the resident, the […]
Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp […]
Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background In or around September 2023 the resident reported a […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.
The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.
The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
The complaint is about the landlord’s handling of bathroom repairs.
The complaint is about the landlord’s handling of reports of restricted access to a shared area.
The complaint is about the landlord’s handling of: Kitchen adaptations.
The complaint is about the landlord’s handling of repairs to a gas pipe.
The complaint is about the landlord’s handling of repairs to the boiler.
The complaint is about the landlord’s handling of a leak to the property and pest control.
The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.
The complaint is about the landlord's removal of the resident’s belongings.
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.
The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.
The complaint is about the landlord’s handling of repairs at the property.
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.
The complaint is about the landlord’s handling of internal repairs in the property.
The complaint is about the landlord's handling of repairs to the communal stopcock.
The complaint is about the landlord's handling of repairs to the resident’s property.
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
The complaint is about the landlord’s handling of repairs at the resident’s property.
The complaint is about the landlord’s handling of arranging gas service appointments.
The complaint is about the landlord’s handling of damp and mould repairs.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
The complaint is about the landlord handling of damp and mould at the resident’s property.
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
The complaint is about the landlord’s handling of repairs to the resident’s front door.
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
The complaint is regarding the landlord’s handling of repairs at the property.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |