Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202444152 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 July 2026 Background The resident reported damp and mould in November 2023 and […]
Decision Case ID 202337553 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident’s representative complained that the landlord was not sending all the […]
Decision Case ID 202506813 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 July 2026 Background In late 2021, the resident reported mould around windows in the […]
Decision Case ID 202507009 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 August 2026 Background The resident has reported antisocial behaviour (ASB) including criminal activity from a […]
Decision Case ID 202409519 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident, who is disabled, lives in a ground floor […]
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202532429 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 May 2026 Background The resident reported a leak from an overflow pipe in […]
Decision Case ID 202438780 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident reported that her garden fence was damaged on 4 March […]
Decision Case ID 202345787 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident has reported antisocial behaviour (ASB) to the landlord […]
Decision Case ID 202324607 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident moved to the property by way of mutual […]
Decision Case ID 202534120 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 August 2026 Background During August 2023 the resident’s bedroom ceiling collapsed. The landlord carried […]
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in her home […]
Decision Case ID 202504412 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The landlord failed to reposition a bedroom radiator for […]
Decision Case ID 202440466 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background In July 2024, some months after moving in, the […]
Decision Case ID 202336752 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported a hole in her roof to […]
Decision Case ID 202535463 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background The resident has complained about the landlord’s response to concerns […]
Decision Case ID 202524211 Decision type Investigation Landlord Leeds Federated Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background During the period 2023 to 2025 the resident contacted […]
Decision Case ID 202424463 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident signed her tenancy agreement with a previous landlord which […]
Decision Case ID 202539912 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported a leak into her property on several occasions. […]
Decision Case ID 202402182 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported a roof leak in January 2024. The landlord arranged […]
Decision Case ID 202446072 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident is unhappy with the way the landlord responded […]
Decision Case ID 202517992 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident complained to the landlord in July 2025. She wanted […]
Decision Case ID 202226838 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 May 2026 Background The resident reported rats in the communal loft above […]
Decision Case ID 202344005 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident is unhappy the landlord failed to act […]
Decision Case ID 202533699 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The complaint relates to the landlord’s handling of the disposal […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
There were failings in the landlord’s complaint handling that it did not acknowledge, apologise or offer redress for.
Decision Case ID 202513892 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The property is a maisonette within a block that receives a […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202346722 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a block of flats with a communal […]
Decision Case ID 202531353 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported sewage and drainage problems at the property between April […]
Decision Case ID 202530333 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In September andOctober 2024 the landlord repairedthe heating and an extractor fan […]
Decision Case ID 202505630 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident has complained about delays to repairs and […]
The landlord failed to conduct a robust investigation of the resident’s concerns and delayed slightly in providing its complaint responses.
Decision Case ID 202504195 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised repairs to his communal hall way […]
Decision Case ID 202504045 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to the landlord. She requested […]
Decision Case ID 202330469 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported a strong smell of damp in December […]
Decision Case ID 202318254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained to the landlord about ASB involving […]
Decision Case ID 202341404 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a flat within a block. He […]
Decision Case ID 202400481 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was unhappy with the landlord’s handling of ongoing […]
Decision Case ID 202344763 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202419971 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives in a second floor flat with lift access and […]
Decision Case ID 202501088 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background During February 2025 the landlord’s contractor asked the resident to […]
Decision Case ID 202342071 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The property was on the second floor, and the roof was […]
Decision Case ID 202339248 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported a water leak in a cupboard […]
Decision Case ID 202432089 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 April 2026 Background The property is a top‑floor flat within a communal block, of […]
Decision Case ID 202401927 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The resident reported a wall in her home had cracked […]
Decision Case ID 202447436 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leasehold Date 22 April 2026 Background On 5 June 2024, the resident wrote to the landlord to say she had […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |