Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202444152 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 July 2026 Background The resident reported damp and mould in November 2023 and […]
Decision Case ID 202337553 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 July 2026 Background The resident’s representative complained that the landlord was not sending all the […]
Decision Case ID 202541699 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 June 2026 Background 1. The resident has lived in the property since May 2024. […]
Decision Case ID 202526712 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident complained that the landlord had failed to address structural […]
Decision Case ID 202409519 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident, who is disabled, lives in a ground floor […]
Decision Case ID 202501751 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background In March 2025, the resident asked the landlord to remove […]
Decision Case ID 202345787 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident has reported antisocial behaviour (ASB) to the landlord […]
Decision Case ID 202408355 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident paid for an additional gate key fob, which was […]
Decision Case ID 202336752 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported a hole in her roof to […]
Decision Case ID 202432828 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 May 2026 Background In September 2024, the resident contacted the landlord to query the […]
Decision Case ID 202542993 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident’s complaint concerns delays in the replacement of a communal […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202526007 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 3-bedroom semi-detached house. At the time of […]
Decision Case ID 202449626 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background This is a group complaint involving 55 residents who pay a variable […]
Decision Case ID 202318254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained to the landlord about ASB involving […]
Decision Case ID 202317025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident reported that the trees at the front of her […]
Decision Case ID 202341404 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a flat within a block. He […]
Decision Case ID 202400481 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was unhappy with the landlord’s handling of ongoing […]
Decision Case ID 202339248 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported a water leak in a cupboard […]
Decision Case ID 202432089 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 April 2026 Background The property is a top‑floor flat within a communal block, of […]
Decision Case ID 202401927 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The resident reported a wall in her home had cracked […]
Decision Case ID 202408680 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident’s property is a mid-terrace house, built in 2014. The […]
Decision Case ID 202524478 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident complained to the landlord in July 2025 as she […]
Decision Case ID 202530694 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives with her 3 children, some of whom […]
Decision Case ID 202403154 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident’s front door was painted on 29 November 2022 […]
Decision Case ID 202453223 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was unhappy with the landlord’s response to repair issues […]
Decision Case ID 202401145 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident accesses her home through an entrance shared with 2 […]
Decision Case ID 202344921 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident contacted the landlord after her neighbour took down […]
Decision Case ID 202524307 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background There is a nature reserve behind the resident’s property for which […]
Decision Case ID 202503918 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident complained to the landlord in August 2023 as she […]
Decision Case ID 202223749 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 April 2026 Background The resident lives in a block of 8 leasehold flats. The resident […]
The landlord responded to the reports in line with its complaints policy and the Code. However, it failed to fully acknowledge all its failings and appropriately apply its compensation policy.
Decision Case ID 202343141 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported concerns about water ingress in his […]
Decision Case ID 202519961 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident reported concerns about damage to the […]
Decision Case ID 202325057 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident has stated that she is vulnerable but […]
Decision Case ID 202340629 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202411325 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a 6th floor flat in the landlord’s […]
Decision Case ID 202401272 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident lived in a 2-bedroom property with her partner and […]
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Decision Case ID 202410370 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives in a block of flats with […]
Decision Case ID 202307644 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 March 2026 Background The resident moved into the property on […]
Decision Case ID 202408309 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported various concerns about her property when she […]
Decision Case ID 202528828 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202533132 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident complained to the landlord about delays completing repairs to address […]
Decision Case ID 202342551 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking, cracked toilet on 19 […]
The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses focusing, instead, on the ballot process.
Decision Case ID 202512085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the property in August 2024 following […]
Decision Case ID 202342221 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking radiator. He wanted to be […]
Decision Case ID 202407397 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a ground floor flat with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |