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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,235 of 16,595 decisions matching "association"

Decisions

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18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Apr 2026 Maladministration Notting Hill Genesis (202321386) Case 202321386 · Financial Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 21 Apr 2026 Maladministration NSAH (Alliance Homes) Limited (202346133) Case 202346133 · Managing Relations Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Mar 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202346688) Case 202346688 · Managing Relations Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 26 Mar 2026 Maladministration Places for People Group Limited (202347611) Case 202347611 · Managing Relations Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Mar 2026 Maladministration Places for People Group Limited (202345606) Case 202345606 · Managing Relations Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Mar 2026 Maladministration Hyde Housing Association Limited (202405598) Case 202405598 · Managing Relations Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 11 Mar 2026 Maladministration Moat Homes Limited (202404257) Case 202404257 · Managing Relations Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Mar 2026 Maladministration Southern Housing (202329144) Case 202329144 · Estate Management Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 6 Mar 2026 Maladministration The Guinness Partnership Limited (202302274) Case 202302274 · Managing Relations Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Maladministration Clarion Housing Association Limited (202525292) Case 202525292 · Managing Relations Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Maladministration The Guinness Partnership Limited (202401172) Case 202401172 · Managing Relations Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Maladministration Peabody Trust (202528890) Case 202528890 · Managing Relations Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Sanctuary Housing Association (202452495) Case 202452495 · Managing Relations Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Feb 2026 Maladministration Southern Housing (202214261) Case 202214261 · ASB/Abuse/Nuisance Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Southern Housing (202433447) Case 202433447 · Managing Relations Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202307883) Case 202307883 · Financial Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202402424) Case 202402424 · Financial Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 26 Feb 2026 Maladministration Home Group Limited (202328635) Case 202328635 · Managing Relations Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Hyde Housing Association Limited (202344221) Case 202344221 · Financial Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Feb 2026 Maladministration Places for People Group Limited (202406088) Case 202406088 · Estate Management Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 25 Feb 2026 Maladministration Hyde Housing Association Limited (202509357) Case 202509357 · Managing Relations Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202519749) Case 202519749 · Managing Relations 10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202522963) Case 202522963 · Managing Relations Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Maladministration Peabody Trust (202405777) Case 202405777 · Managing Relations Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 … 25 Feb 2026 Maladministration The Extracare Charitable Trust (202323989) Case 202323989 · Managing Relations Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date … 24 Feb 2026 Maladministration Bromsgrove District Housing Trust Limited (202517937) Case 202517937 · Managing Relations Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Maladministration London & Quadrant Housing Trust (202338664) Case 202338664 · Managing Relations Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Maladministration One Housing Group Limited (202422862) Case 202422862 · Health and Safety (inc. building safety) Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Feb 2026 Maladministration A2Dominion Housing Group Limited (202453484) Case 202453484 · Managing Relations Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Feb 2026 Maladministration Karbon Homes Limited (202524862) Case 202524862 · Managing Relations Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 23 Feb 2026 Maladministration Places for People Group Limited (202422458) Case 202422458 · Managing Relations Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Maladministration Soha Housing Limited (202422883) Case 202422883 · Responsive repairs/activity Decision Case ID 202422883 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Feb 2026 Maladministration A2Dominion Housing Group Limited (202333410) Case 202333410 · Managing Relations Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Feb 2026 Maladministration London & Quadrant Housing Trust (202508617) Case 202508617 · Managing Relations Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202322016) Case 202322016 · Financial Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 20 Feb 2026 Maladministration Raven Housing Trust Limited (202423079) Case 202423079 · Managing Relations Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Maladministration The Riverside Group Limited (202310728) Case 202310728 · Financial Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration Karibu Community Homes Limited (202426405) Case 202426405 · Managing Relations Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration One Housing Group Limited (202424907) Case 202424907 · Managing Relations Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration Tower Hamlets Community Housing (202440368) Case 202440368 · Financial Decision Case ID 202440368 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Shared Ownership Date … 16 Feb 2026 Maladministration Sovereign Network Group (202527805) Case 202527805 · Managing Relations Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 …