Paragon Asra Housing Limited (202208013)
The complaint is about the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. The landlord’s complaint handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brighter Places (202113425)
The complaint is about the landlord's handling of the resident’s : Reports of damp and mould, and the associated repairs. Request to repair the back door. Complaint.
Lambeth Council (202107857)
The complaint is about the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs required to the kitchen window. The associated complaint.
Onward Homes Limited (202004708)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Aster Group Limited (202216842)
The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on the roof of the resident’s property. The landlord’s handling of maintenance to the ‘living roof’ at the resident’s property. The landlord’s handling of requests for repairs to the ‘living roof’.
Peabody Trust (202223341)
The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.
Babergh District Council (202300493)
This complaint is about the landlord’s response to concerns about heating in the resident’s home.
Royal Borough of Kensington and Chelsea (202224181)
REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (202202310)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and windowsill. Reports concerning the communal areas including the solar panels being defective and not good value for money, and concerns about the lifespan …
Onward Homes Limited (202222960)
The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling.
Clarion Housing Association Limited (202126500)
The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Elim Housing Association Limited (202217527)
This complaint is about the landlord’s handling of reports of anti-social behaviour.
Estuary Housing Association Limited (202216223)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen. The resident’s concerns about the conduct of its contractors. The Ombudsman has also considered the associated complaint handling.
Sanctuary Housing Association (202300440)
The complaint is about the landlord’s: Response to the resident’s reports of leaks. Handling of repairs to the resident’s kitchen.
A2Dominion Housing Group Limited (202200406)
The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202222264)
The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also considered the landlord’s complaint handling approaches.
Connect Housing Association Limited (202207740)
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint.
Darlington Borough Council (202206642)
The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated complaint.
Epping Forest District Council (202128520)
The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint.
Great Places Housing Association (202128398)
The complaint is about: The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the resident’s reports about her neighbour’s fence. The landlord’s response to repair issues reported by the resident. The landlord’s complaint handling.
Havering Council (202213065)
The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint handling.
Hyde Housing Association Limited (202205351)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has also been considered.
Lambeth Council (202103898)
The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
London Borough of Hackney (202215973)
The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint.
London & Quadrant Housing Trust (L&Q) (202200638)
The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202205311)
The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint handling.
Nottingham City Council (202213831)
The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and The associated complaint.
One Manchester Limited (202016223)
The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination. Complaint handling.
Ongo Homes Limited (202211954)
The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent repairs were handled by the landlord.
Orbit Group Limited (202128656)
The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.
Peabody Trust (202210638)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of ASB reports made against the resident; decision to restrict the resident’s contact with its service; response to the resident’s reports of poor conduct and discriminatory behaviour by its staff. The …
Peabody Trust (202217713)
The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
Sanctuary Housing Association (202208663)
The complaint is about: The landlord's handling of the resident's reports of damp and mould. The landlord's handling of the resident's reports of wet room and boiler repairs. The landlord's complaint handling.
Settle Group (202200981)
The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the subsequent complaint.
South Holland District Council (202111751)
The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed the landlord’s record keeping.
South Kesteven District Council (202204512)
The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint.
Stonewater Limited (202213498)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. The resident’s concerns about staff conduct. The resident’s associated complaint.
Stonewater Limited (202216988)
The complaint is about the landlord’s disposal of the resident’s possessions. The Ombudsman has also considered the landlord’s complaint handling.
Warrington Housing Association Limited (202115582)
The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs to the central heating system. the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
Clarion Housing Association Limited (202121522)
The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint made about a member of staff on 24 December 2020. Unscheduled welfare visits. The suitability of the property allocated by the local council. The sign up and move in process. …
Hackney Council (202117182)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of the resident's reports of a leaking WC. This report also considers the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202125231)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in the property caused by the leaks. The resident’s complaint.
London Borough of Lambeth (202125494)
The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns about electrical faults. The resident’s complaints.
Notting Hill Genesis (NHG) (202205755)
The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal of bathroom fittings. The subsequent complaint. Access to undertake fire and smoke alarm checks.
Optivo (now Southern Housing) (202127594)
REPORT COMPLAINT 202127594 Optivo (now Southern Housing) 29 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Rooftop Housing Association Limited (202200131)
The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, and that her kitchen was in a state of disrepair. The landlord’s handling of the resident’s reports that the main entrance door to the block of flats was insecure and …
Southampton City Council (202211765)
This complaint is about the landlord’s handling of reports of antisocial behaviour in the resident’s neighbourhood. We have also decided to consider the landlord’s complaint handling as part of this report.
Stonewater Limited (202229182)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The ASB reports made about the resident. The complaint. The Ombudsman has also considered the landlord’s record keeping.
The Riverside Group Limited (202220159)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Derby City Council (202212102)
REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)