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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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17 Aug 2023 Maladministration London Borough of Barking and Dagenham (202210257) Case 202210257 · Managing Relations The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling. 17 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216564) Case 202216564 · Managing Relations The complaint is about the landlord’s handling of: cyclical repairs to the windows and external doors on the estate; and … 17 Aug 2023 Maladministration Peabody Trust (202202917) Case 202202917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal … 17 Aug 2023 Maladministration Southampton City Council (202202900) Case 202202900 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of rodent infestation. 16 Aug 2023 Maladministration The Guinness Partnership Limited (202219562) Case 202219562 · Managing Relations This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling. 15 Aug 2023 Maladministration LiveWest Homes Limited (202219939) Case 202219939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building. 15 Aug 2023 Maladministration Thirteen Housing Group Limited (202216348) Case 202216348 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s kitchen repairs. 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 Maladministration Homes Plus Limited (202109576) Case 202109576 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This … 14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 11 Aug 2023 Maladministration A2Dominion Housing Group Limited (202126302) Case 202126302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Aug 2023 Maladministration Clarion Housing Association Limited (202208650) Case 202208650 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and … 10 Aug 2023 Maladministration A2Dominion Housing Group Limited (202216864) Case 202216864 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling. 10 Aug 2023 Maladministration Bromford Housing Group Limited (202210356) Case 202210356 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to … 10 Aug 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202116565) Case 202116565 · Managing Relations The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling. 10 Aug 2023 Maladministration Peabody Trust (202200039) Case 202200039 · Estate Management This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of … 9 Aug 2023 Maladministration Cheltenham Borough Homes Limited (202216212) Case 202216212 · Managing Relations The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint. 9 Aug 2023 Maladministration Harlow District Council (202222305) Case 202222305 · Information and data management The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint … 9 Aug 2023 Maladministration Lambeth Council (202114942) Case 202114942 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 9 Aug 2023 Maladministration The Riverside Group Limited (202214546) Case 202214546 · Estate Management The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree. 8 Aug 2023 Maladministration Thirteen Housing Group Limited (202204655) Case 202204655 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered … 7 Aug 2023 Maladministration Hyde Housing Association Limited (202216788) Case 202216788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint. 7 Aug 2023 Maladministration Paragon Asra Housing Limited (202120242) Case 202120242 · Managing Relations The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and … 7 Aug 2023 Maladministration Swan Housing Association Limited (202211196) Case 202211196 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. 4 Aug 2023 Maladministration East Riding of Yorkshire Council (202208441) Case 202208441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of … 4 Aug 2023 Maladministration Sovereign Housing Association Limited (202014730) Case 202014730 · Managing Relations The complaint is about the landlord’s: 4 Aug 2023 Maladministration Your Housing Limited (202114217) Case 202114217 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 3 Aug 2023 Maladministration The Riverside Group Of Companies Ltd (202200076) Case 202200076 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 2 Aug 2023 Maladministration Hyde Housing Association Limited (202117735) Case 202117735 · Old Complaints Handling categories The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint. 2 Aug 2023 Maladministration Sovereign Housing Association Limited (202210706) Case 202210706 · Managing Relations The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. … 1 Aug 2023 Maladministration A2Dominion Housing Group Limited (202123456) Case 202123456 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 1 Aug 2023 Maladministration Guinness Housing Association Limited (202122779) Case 202122779 · Managing Relations The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The … 1 Aug 2023 Maladministration Vivid Housing Limited (202224270) Case 202224270 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and … 31 Jul 2023 Maladministration Babergh District Council (202207448) Case 202207448 · Managing Relations The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the … 31 Jul 2023 Maladministration Birmingham City Council (202113968) Case 202113968 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202120307) Case 202120307 · Estate Management The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 31 Jul 2023 Maladministration Dudley Metropolitan Borough Council (202205365) Case 202205365 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour … 31 Jul 2023 Maladministration Hammersmith and Fulham Council (202104647) Case 202104647 · Managing Relations The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint. 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Maladministration Leeds City Council (202224994) Case 202224994 · Financial The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments. 31 Jul 2023 Maladministration Lewisham Council (202128403) Case 202128403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.