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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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13 Sep 2023 Maladministration GreenSquareAccord Limited (202119238) Case 202119238 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint. 13 Sep 2023 Maladministration Norwich City Council (202223488) Case 202223488 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour. 13 Sep 2023 Maladministration Westminster City Council (202121910) Case 202121910 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also … 12 Sep 2023 Maladministration Camden Council (202115731) Case 202115731 · Managing Relations The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and … 11 Sep 2023 Maladministration Notting Hill Genesis (NHG) (202122217) Case 202122217 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s … 11 Sep 2023 Maladministration Paragon Asra Housing Limited (202213676) Case 202213676 · Managing Relations The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication. 11 Sep 2023 Maladministration Torus62 Limited (202224234) Case 202224234 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; … 11 Sep 2023 Maladministration Waltham Forest Council (202122526) Case 202122526 · Managing Relations The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint. 11 Sep 2023 Maladministration Wolverhampton City Council (202212988) Case 202212988 · Managing Relations The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a … 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 8 Sep 2023 Maladministration Birmingham City Council (202122577) Case 202122577 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. … 8 Sep 2023 Maladministration Hammersmith and Fulham Council (202203481) Case 202203481 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property. 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 8 Sep 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202224230) Case 202224230 · ASB/Abuse/Nuisance The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling. 8 Sep 2023 Maladministration Places for People Group Limited (202206249) Case 202206249 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 8 Sep 2023 Maladministration Tower Hamlets Homes (202217228) Case 202217228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property. 8 Sep 2023 Maladministration West Kent Housing Association (202126586) Case 202126586 · Managing Relations The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal … 7 Sep 2023 Maladministration Hackney Council (202200858) Case 202200858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows … 7 Sep 2023 Maladministration Islington Council (202100449) Case 202100449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s … 6 Sep 2023 Maladministration Aster Group Limited (202204915) Case 202204915 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s … 6 Sep 2023 Maladministration Clarion Housing Association Limited (202116549) Case 202116549 · Managing Relations The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in … 6 Sep 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202213519) Case 202213519 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his garage gate. The landlord’s … 6 Sep 2023 Maladministration Paragon Asra Housing Limited (202204736) Case 202204736 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire … 5 Sep 2023 Maladministration Clarion Housing Association Limited (202218930) Case 202218930 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 5 Sep 2023 Maladministration GreenSquare Group Limited (202210565) Case 202210565 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system. 5 Sep 2023 Maladministration Hammersmith and Fulham Council (202213657) Case 202213657 · Managing Relations The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has … 5 Sep 2023 Maladministration Lambeth Council (202208047) Case 202208047 · Managing Relations The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing … 5 Sep 2023 Maladministration Peabody Trust (202120342) Case 202120342 · Information and data management The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management … 5 Sep 2023 Maladministration Rooftop Housing Association Limited (202203134) Case 202203134 · Managing Relations The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the … 5 Sep 2023 Maladministration Shepherds Bush Housing Association Limited (202124434) Case 202124434 · Health and Safety (inc. building safety) The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 4 Sep 2023 Maladministration Abri Group Limited (202218106) Case 202218106 · Estate Management The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space. 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 4 Sep 2023 Maladministration Guinness Housing Association Limited (202207927) Case 202207927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a … 4 Sep 2023 Maladministration Hyde Housing Association Limited (202204816) Case 202204816 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her … 4 Sep 2023 Maladministration Tower Hamlets Council (202219354) Case 202219354 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling. 1 Sep 2023 Maladministration Platform Housing Group Limited (202218151) Case 202218151 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to … 31 Aug 2023 Maladministration Christian Action (Enfield) Housing Association Limited (202211405) Case 202211405 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has … 31 Aug 2023 Maladministration Clarion Housing Association Limited (202122599) Case 202122599 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The … 31 Aug 2023 Maladministration GreenSquareAccord Limited (202006337) Case 202006337 · Financial REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing … 31 Aug 2023 Maladministration Islington Council (202202407) Case 202202407 · Financial The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. … 31 Aug 2023 Maladministration London Borough of Croydon (202205866) Case 202205866 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202101570) Case 202101570 · Financial The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202905) Case 202202905 · Managing Relations The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202225049) Case 202225049 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman … 31 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212067) Case 202212067 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the … 31 Aug 2023 Maladministration One Manchester Limited (202216041) Case 202216041 · Financial The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s … 31 Aug 2023 Maladministration Southwark Council (202113700) Case 202113700 · Managing Relations The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September …