South Kesteven District Council (202127106)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the windows in the property. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Homes (202220542)
The complaint is about the landlord’s handling of repairs to the kitchen. The Ombudsman has also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202225953)
The complaint is about the landlord’s response to the resident’s reports of fly tipping.
Peabody Trust (202114107)
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the landlord’s: Response to the resident’s vulnerabilities, health and welfare concerns; Complaint handling.
Places for People Group Limited (202201987)
The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.
St Albans City and District Council (202219922)
The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s complaint handling has also been investigated.
Cambridge City Council (202223994)
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
Southwark Council (202228633)
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202227114)
The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202211537)
The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Dacorum Borough Council (202206306)
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
Magna Housing Limited (202208025)
The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The landlord’s complaint handling has also been investigated.
Birmingham City Council (202218265)
The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct of operatives. This investigation has also considered the landlord’s handling of the associated complaint.
Camden Council (202213332)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken the decision to investigate the landlord's handling of the resident's complaint.
Hyde Housing Association Limited (202008180)
The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.
London Borough of Hackney (202231148)
The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler.
Metropolitan Thames Valley Housing (MTV) (202217168)
The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202108846)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202228891)
This complaint is about the landlord’s handling of the resident’s request for roof repairs.
Peabody Trust (202210109)
The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request to be rehoused. The landlord’s handling of the resident's complaint.
Sanctuary Housing Association (202223152)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns about a kitchen replacement.
Crawley Borough Council (202201018)
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries about solar panels. Response to reports of repair to the …
Home Group Limited (202210494)
The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s response to the resident’s reports about repairs to the property. The landlord’s complaint handling has also been investigated.
Leeds City Council (202219543)
The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage caused to her property by the leak. The Ombudsman has also considered the landlord’s handling of the complaint.
Milton Keynes City Council (202102710)
The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The resident’s concerns about the condition of her property. The landlord’s complaint handling has also been investigated.
One Housing Group Limited (202229865)
The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation to an energy meter fault following changes to the heating system in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202231624)
The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service that was not being provided. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Haringey London Borough Council (202222160)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202230420)
The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202204929)
The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.
Southwark Council (202218329)
The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb paint to be installed on the gas pipe outside the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202212695)
The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint.
Royal Borough of Kensington and Chelsea (202208675)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
Sage Housing Limited (202201359)
The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging issues with the property and block. His complaint.
Wandsworth Council (202208885)
The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The resident’s concerns about its temporary construction site. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202302015)
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
Westminster City Council (202223813)
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Bromsgrove District Housing Trust Limited (202221811)
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
ForHousing Limited (202217777)
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.
Haringey London Borough Council (202221780)
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
Orbit Group Limited (202216362)
The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.
Orbit Group Limited (202227459)
The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202219953)
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202124688)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal areas. Associated complaint.
Sheffield City Council (201902716)
The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. Damp and mould. The bathroom light. The installation of an extractor fan in the kitchen. The Service has also investigated the landlord’s communication and complaint handling including the level of …
Birmingham City Council (202217239)
The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202218348)
The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228033)
The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Enfield (202230676)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)