Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 28 Sep 2023 Maladministration The Guinness Partnership Limited (202211167) Case 202211167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Sep 2023 Maladministration The Guinness Partnership Limited (202212457) Case 202212457 · Managing Relations The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint … 28 Sep 2023 Maladministration The Riverside Group Limited (202108674) Case 202108674 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s … 28 Sep 2023 Maladministration Tower Hamlets Homes (202127944) Case 202127944 · Financial The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations. 28 Sep 2023 Maladministration Westminster City Council (202219727) Case 202219727 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint. 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Maladministration Camden Council (202204295) Case 202204295 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling. 27 Sep 2023 Maladministration London Borough of Hillingdon (202230250) Case 202230250 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss. 27 Sep 2023 Maladministration Orbit Group Limited (202125373) Case 202125373 · Financial The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the … 27 Sep 2023 Maladministration Origin Housing Limited (202202128) Case 202202128 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling. 27 Sep 2023 Maladministration Platform Housing Group Limited (202124325) Case 202124325 · Information and data management The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. … 27 Sep 2023 Maladministration Settle Group (202223458) Case 202223458 · Managing Relations The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to … 27 Sep 2023 Maladministration Southwark Council (202223453) Case 202223453 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property. 27 Sep 2023 Maladministration Wandle Housing Association Limited (202211862) Case 202211862 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 27 Sep 2023 Maladministration Watford Community Housing Trust (202120555) Case 202120555 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling. 26 Sep 2023 Maladministration Islington Council (202118263) Case 202118263 · Managing Relations The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to … 26 Sep 2023 Maladministration London Borough of Ealing (202221355) Case 202221355 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the … 26 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202219689) Case 202219689 · Managing Relations The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling. 26 Sep 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202122318) Case 202122318 · ASB/Abuse/Nuisance REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Sep 2023 Maladministration Stoke-on-Trent City Council (202222040) Case 202222040 · Managing Relations The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. … 25 Sep 2023 Maladministration Lewisham Council (202202999) Case 202202999 · Managing Relations The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent … 25 Sep 2023 Maladministration One Vision Housing Limited (202205703) Case 202205703 · Estate Management The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building … 25 Sep 2023 Maladministration Royal Borough Of Greenwich (202225827) Case 202225827 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 25 Sep 2023 Maladministration The Riverside Group Limited (202208731) Case 202208731 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s toilet. 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 22 Sep 2023 Maladministration Lambeth Council (202204121) Case 202204121 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary … 22 Sep 2023 Maladministration Optivo (now Southern Housing) (202214149) Case 202214149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour. 22 Sep 2023 Maladministration Places for People Group Limited (202306033) Case 202306033 · Financial The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a … 22 Sep 2023 Maladministration Royal Borough Of Greenwich (202221543) Case 202221543 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and … 21 Sep 2023 Maladministration Optivo (now Southern Housing) (202212113) Case 202212113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the … 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 21 Sep 2023 Maladministration Sovereign Network Homes (202217762) Case 202217762 · Financial REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Sep 2023 Maladministration Stonewater Limited (202221583) Case 202221583 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling. 21 Sep 2023 Maladministration West Kent Housing Association (202117684) Case 202117684 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at … 20 Sep 2023 Maladministration East End Homes Limited (202014929) Case 202014929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The … 20 Sep 2023 Maladministration Peabody Trust (202118747) Case 202118747 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 20 Sep 2023 Maladministration Torus62 Limited (202220330) Case 202220330 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs. 19 Sep 2023 Maladministration Birmingham City Council (202204968) Case 202204968 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint. 19 Sep 2023 Maladministration Epping Forest District Council (202215006) Case 202215006 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 19 Sep 2023 Maladministration Great Places Housing Association (202207825) Case 202207825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap. 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 19 Sep 2023 Maladministration Sovereign Housing Association Limited (202104971) Case 202104971 · Managing Relations The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: … 18 Sep 2023 Maladministration Paragon Asra Housing Limited (202216612) Case 202216612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right. 15 Sep 2023 Maladministration Eastlight Community Homes Limited (202215689) Case 202215689 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 14 Sep 2023 Maladministration Bromford Housing Group Limited (202213839) Case 202213839 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property. 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 14 Sep 2023 Maladministration Incommunities Limited (202226652) Case 202226652 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire … 14 Sep 2023 Maladministration Southern Housing (202205648) Case 202205648 · Estate Management The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint. 13 Sep 2023 Maladministration Connect Housing Association Limited (202205230) Case 202205230 · Managing Relations The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the …