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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the … 19 Aug 2024 Maladministration Peabody Trust (202234334) Case 202234334 · Information and data management The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306931) Case 202306931 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316572) Case 202316572 · Estate Management This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 31 Jul 2024 Maladministration Cheshire Peaks & Plains Housing Trust (202315451) Case 202315451 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the … 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316285) Case 202316285 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s windows and a communal door being in disrepair and in … 31 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202330174) Case 202330174 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling. 31 Jul 2024 Maladministration Peabody Trust (202231919) Case 202231919 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman … 31 Jul 2024 Maladministration Peabody Trust (202337696) Case 202337696 · Information and data management The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her … 30 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202325703) Case 202325703 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. … 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 29 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202327882) Case 202327882 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints. 29 Jul 2024 Maladministration Peabody Trust (202234849) Case 202234849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs. 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 24 Jul 2024 Maladministration Watford Community Housing Trust (202202141) Case 202202141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 23 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301306) Case 202301306 · Information and data management The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s … 11 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308916) Case 202308916 · Information and data management The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint … 9 Jul 2024 Maladministration Peabody Trust (202230461) Case 202230461 · Financial The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of … 5 Jul 2024 Maladministration Peabody Trust (202212871) Case 202212871 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling. 3 Jul 2024 Maladministration Newlon Housing Trust (202309695) Case 202309695 · Financial The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges. 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319292) Case 202319292 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 27 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202714) Case 202202714 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids … 26 Jun 2024 Maladministration Hornsey Housing Trust Limited (202222077) Case 202222077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not … 20 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124346) Case 202124346 · Managing Relations The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint. 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Maladministration Newlon Housing Trust (202229430) Case 202229430 · Estate Management The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay. 30 May 2024 Maladministration Peabody Trust (202300779) Case 202300779 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202328643) Case 202328643 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check. 29 May 2024 Maladministration Peabody Trust (202223647) Case 202223647 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 13 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202302981) Case 202302981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The … 7 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306893) Case 202306893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom. 30 Apr 2024 Maladministration Peabody Trust (202304771) Case 202304771 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. … 29 Apr 2024 Maladministration Peabody Trust (202211630) Case 202211630 · Financial The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint. 26 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319699) Case 202319699 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request to be rehoused. 25 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202320637) Case 202320637 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, … 25 Apr 2024 Maladministration Peabody Trust (202222880) Case 202222880 · Managing Relations The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also … 25 Apr 2024 Maladministration Peabody Trust (202228714) Case 202228714 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 24 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202229958) Case 202229958 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the … 24 Apr 2024 Maladministration Peabody Trust (202220783) Case 202220783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling … 23 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306167) Case 202306167 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s … 16 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202338938) Case 202338938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s … 12 Apr 2024 Maladministration Peabody Trust (202211489) Case 202211489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment …