Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

Most recent first
23 May 2025 Maladministration Walsall Housing Group Limited (202417856) Case 202417856 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, … 21 May 2025 Maladministration Bromford Housing Group Limited (202234462) Case 202234462 · Financial The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation … 21 May 2025 Maladministration LiveWest Homes Limited (202321678) Case 202321678 · Responsive repairs/activity The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal … 21 May 2025 Maladministration North Kesteven District Council (202319679) Case 202319679 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not … 21 May 2025 Maladministration Nottingham City Council (202328988) Case 202328988 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property. 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 20 May 2025 Maladministration Hackney Housing Co-operative Limited (202225603) Case 202225603 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in … 20 May 2025 Maladministration London Borough of Lewisham (202428707) Case 202428707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent … 20 May 2025 Maladministration London & Quadrant Housing Trust (202418159) Case 202418159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 20 May 2025 Maladministration Peabody Trust (202316643) Case 202316643 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain … 20 May 2025 Maladministration Places for People Group Limited (202416696) Case 202416696 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 16 May 2025 Maladministration London Borough of Lambeth (202423025) Case 202423025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint … 16 May 2025 Maladministration Southern Housing (202315808) Case 202315808 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property. 15 May 2025 Maladministration London Borough of Hackney (202324924) Case 202324924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of residue in the property. 15 May 2025 Maladministration London Borough of Lambeth (202408323) Case 202408323 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have … 14 May 2025 Maladministration Harlow District Council (202411360) Case 202411360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside … 14 May 2025 Maladministration Jigsaw Homes Group Limited (202420615) Case 202420615 · Responsive repairs/activity The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property. 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 13 May 2025 Maladministration Amplius Living (202322984) Case 202322984 · Managing Relations The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The … 9 May 2025 Maladministration Places for People Group Limited (202341268) Case 202341268 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. … 9 May 2025 Maladministration Places for People Group Limited (202417838) Case 202417838 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint. 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 7 May 2025 Maladministration Saffron Housing Trust Limited (202321028) Case 202321028 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the … 7 May 2025 Maladministration Southern Housing (202423862) Case 202423862 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint. 6 May 2025 Maladministration Derby City Council (202222467) Case 202222467 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and … 6 May 2025 Maladministration Sandwell Metropolitan Borough Council (202414527) Case 202414527 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also … 2 May 2025 Maladministration Birmingham City Council (202416669) Case 202416669 · Managing Relations The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also … 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 1 May 2025 Maladministration Citizen Housing (202408800) Case 202408800 · Managing Relations The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 1 May 2025 Maladministration East Devon District Council (202408160) Case 202408160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated … 1 May 2025 Maladministration Southern Housing (202313985) Case 202313985 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and … 30 Apr 2025 Maladministration bpha Limited (202331483) Case 202331483 · Financial The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of … 30 Apr 2025 Maladministration City of Westminster Council (202420114) Case 202420114 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak into the resident’s property. 30 Apr 2025 Maladministration Derby City Council (202316973) Case 202316973 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the … 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Maladministration One Housing Group Limited (202413150) Case 202413150 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Maladministration Southern Housing (202402427) Case 202402427 · Estate Management The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. … 29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Maladministration The Riverside Group Limited (202315925) Case 202315925 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of … 29 Apr 2025 Maladministration The Riverside Group Limited (202330237) Case 202330237 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was … 29 Apr 2025 Maladministration Thirteen Housing Group Limited (202234205) Case 202234205 · Managing Relations The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered … 25 Apr 2025 Maladministration Accent Housing Limited (202314860) Case 202314860 · Managing Relations The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.