Clarion Housing Association Limited (202442614)
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202312997)
Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background 1. The resident lives alone in a 2-bedroom first floor flat in a […]
GreenSquareAccord Limited (202428371)
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Karibu Community Homes Limited (202345962)
Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident is a shared owner with an assured tenancy […]
Moat Homes Limited (202410892)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202329094)
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Raven Housing Trust Limited (202332085)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.
Stonewater Limited (202502138)
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
Torus62 Limited (202449305)
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
54 North Homes Limited (202502900)
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
Abri Group Limited (202449534)
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
bpha Limited (202409252)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Clarion Housing Association Limited (202403493)
The complaint is about the landlord’s handling of repairs to a brick storage shed.
East Midlands Housing Group Limited (202449137)
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Estuary Housing Association Limited (202340870)
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.
GreenSquareAccord Limited (202502565)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Irwell Valley Housing Association Limited (202325475)
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Soho Housing Association Limited (202411916)
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
Stonewater Limited (202334196)
The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202401522)
The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Stonewater Limited (202429649)
The complaint is about the landlord’s handling of window repairs.
The Riverside Group Limited (202343088)
The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.
The Riverside Group Limited (202347256)
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202421339)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.
Yorkshire Housing Limited (202424047)
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
A2Dominion Housing Group Limited (202344448)
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Clarion Housing Association Limited (202446514)
The complaint is about the landlord’s response to the resident’s concerns about: subsidence and cracks. leaks, damp and mould. kitchen cupboard repairs. the associated complaint.
East End Homes Limited (202435034)
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
ForHousing Limited (202445239)
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
Home Group Limited (202219606)
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
Jigsaw Homes Group Limited (202341761)
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
Origin Housing Limited (202332299)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Places for People Group Limited (202348238)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated complaint. We have also considered the landlord’s record keeping.
Progress Housing Association Limited (202453320)
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
A2Dominion Housing Group Limited (202439017)
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
Accent Housing Limited (202327294)
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202443991)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
Clarion Housing Association Limited (202452033)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water and its decision to not replace all his radiators. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202428486)
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202342179)
The resident’s complaint is about the landlord’s handling of repairs relating to damp and mould, including the landlord’s response to the resident’s possessions being damaged.
A2Dominion Housing Group Limited (202418987)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Clarion Housing Association Limited (202321417)
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Clarion Housing Association Limited (202449601)
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
Jigsaw Homes Group Limited (202452093)
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)