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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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31 Jul 2025 Maladministration Orbit Group Limited (202324575) Case 202324575 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation. 31 Jul 2025 Maladministration Orbit Housing Association Limited (202442458) Case 202442458 · Managing Relations The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202420333) Case 202420333 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202438376) Case 202438376 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent … 31 Jul 2025 Maladministration Richmond Housing Partnership Limited (202428740) Case 202428740 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs … 31 Jul 2025 Maladministration Together Housing Association Limited (202317601) Case 202317601 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint. 31 Jul 2025 Maladministration Together Housing Association Limited (202422693) Case 202422693 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and … 31 Jul 2025 Maladministration Torus62 Limited (202440567) Case 202440567 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the windows. 30 Jul 2025 Maladministration East Midlands Housing Group Limited (202434304) Case 202434304 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in … 30 Jul 2025 Maladministration Gateway Housing Association Limited (202445270) Case 202445270 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak. 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 30 Jul 2025 Maladministration Incommunities Limited (202318264) Case 202318264 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs. 30 Jul 2025 Maladministration Onward Homes Limited (202317440) Case 202317440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned … 30 Jul 2025 Maladministration Places for People Group Limited (202438823) Case 202438823 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 29 Jul 2025 Maladministration Origin Housing Limited (202435202) Case 202435202 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the … 29 Jul 2025 Maladministration Rochdale Boroughwide Housing Limited (202431813) Case 202431813 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the garden and external doors. 28 Jul 2025 Maladministration Acis Group Limited (202331973) Case 202331973 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s … 28 Jul 2025 Maladministration Paragon Asra Housing Limited (202428974) Case 202428974 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint. 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 26 Jul 2025 Maladministration Midland Heart Limited (202421885) Case 202421885 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. … 25 Jul 2025 Maladministration Habinteg Housing Association Limited (202302620) Case 202302620 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202337179) Case 202337179 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202418074) Case 202418074 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. … 25 Jul 2025 Maladministration One Housing Group Limited (202425837) Case 202425837 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling. 25 Jul 2025 Maladministration Stonewater Limited (202432300) Case 202432300 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of … 24 Jul 2025 Maladministration Clarion Housing Association Limited (202424212) Case 202424212 · Managing Relations The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, … 24 Jul 2025 Maladministration Karibu Community Homes Limited (202423515) Case 202423515 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns … 24 Jul 2025 Maladministration The Guinness Partnership Limited (202331014) Case 202331014 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has … 22 Jul 2025 Maladministration Wandle Housing Association Limited (202451140) Case 202451140 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The … 21 Jul 2025 Maladministration Golding Homes Limited (202333825) Case 202333825 · Managing Relations The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a … 18 Jul 2025 Maladministration Orbit Group Limited (202419704) Case 202419704 · Financial The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary … 18 Jul 2025 Maladministration Plus Dane Housing Limited (202425260) Case 202425260 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property. 18 Jul 2025 Maladministration The Guinness Partnership Limited (202434704) Case 202434704 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints. 17 Jul 2025 Maladministration Hightown Housing Association Limited (202434525) Case 202434525 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. … 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 16 Jul 2025 Maladministration Curo Places Limited (202345565) Case 202345565 · Managing Relations The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to … 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Paragon Asra Housing Limited (202332807) Case 202332807 · Old Property Condition categories The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint … 16 Jul 2025 Maladministration The Community Housing Group Limited (202417612) Case 202417612 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were … 16 Jul 2025 Maladministration Thrive Homes Limited (202433023) Case 202433023 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint. 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 14 Jul 2025 Maladministration East Midlands Housing Group Limited (202426113) Case 202426113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise. 14 Jul 2025 Maladministration Karibu Community Homes Limited (202427163) Case 202427163 · Managing Relations This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint. 14 Jul 2025 Maladministration Weaver Vale Housing Trust Limited (202302250) Case 202302250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance. 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 11 Jul 2025 Maladministration Stonewater Limited (202318417) Case 202318417 · Estate Management The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also … 11 Jul 2025 Maladministration Stonewater Limited (202327120) Case 202327120 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of … 10 Jul 2025 Maladministration ForHousing Limited (202327303) Case 202327303 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s … 10 Jul 2025 Maladministration Moat Homes Limited (202422401) Case 202422401 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will …