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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 838 of 16,595 decisions matching "group"

Decisions

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26 Sep 2024 Maladministration Places for People Group Limited (202207907) Case 202207907 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB). 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 4 Sep 2024 Maladministration Wandle Housing Association Limited (202313860) Case 202313860 · Financial The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. … 3 Sep 2024 Maladministration One Housing Group Limited (202328323) Case 202328323 · Old Property Condition migrated-2025 The landlord’s handling of reports of leaks in the property. 2 Sep 2024 Maladministration Aster Group Limited (202300109) Case 202300109 · Financial The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations. 30 Aug 2024 Maladministration A2Dominion Housing Group Limited (202232693) Case 202232693 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 30 Aug 2024 Maladministration Anchor Hanover Group (202306635) Case 202306635 · Estate Management The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. … 30 Aug 2024 Maladministration Aster Group Limited (202327751) Case 202327751 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer. 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 23 Aug 2024 Maladministration Bromford Housing Group Limited (202342434) Case 202342434 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports. 23 Aug 2024 Maladministration Longhurst Group Limited (202308524) Case 202308524 · Managing Relations REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 21 Aug 2024 Maladministration Abri Group Limited (202322589) Case 202322589 · Managing Relations The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service … 21 Aug 2024 Maladministration Longhurst Group Limited (202304372) Case 202304372 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated … 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Maladministration The Riverside Group Limited (202317333) Case 202317333 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 14 Aug 2024 Maladministration Jigsaw Homes Group Limited (202206853) Case 202206853 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 Aug 2024 Maladministration East Midlands Housing Group Limited (202332522) Case 202332522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism … 31 Jul 2024 Maladministration A2Dominion Housing Group Limited (202323266) Case 202323266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The … 31 Jul 2024 Maladministration Abri Group Limited (202230717) Case 202230717 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in … 31 Jul 2024 Maladministration Abri Group Limited (202309963) Case 202309963 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 30 Jul 2024 Maladministration Jigsaw Homes Group Limited (202320937) Case 202320937 · Old Property Condition categories The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property. 30 Jul 2024 Maladministration Orbit Group Limited (202225322) Case 202225322 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 30 Jul 2024 Maladministration The Riverside Group Limited (202312336) Case 202312336 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage … 29 Jul 2024 Maladministration Places for People Group Limited (202205025) Case 202205025 · Managing Relations The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related … 29 Jul 2024 Maladministration Platform Housing Group Limited (202337199) Case 202337199 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the … 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 25 Jul 2024 Maladministration Flagship Housing Group Limited (202326415) Case 202326415 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s back patio doors. 25 Jul 2024 Maladministration Orbit Group Limited (202230719) Case 202230719 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 18 Jul 2024 Maladministration Jigsaw Homes Group Limited (202322838) Case 202322838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 18 Jul 2024 Maladministration Longhurst Group Limited (202221733) Case 202221733 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s … 18 Jul 2024 Maladministration Southern Housing Group Limited (202229901) Case 202229901 · Estate Management The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent. 16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 12 Jul 2024 Maladministration Southern Housing Group Limited (202337322) Case 202337322 · Managing Relations The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling. 9 Jul 2024 Maladministration Longhurst Group Limited (202303652) Case 202303652 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and … 3 Jul 2024 Maladministration A2Dominion Housing Group Limited (202302870) Case 202302870 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has … 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Maladministration Abri Group Limited (202322284) Case 202322284 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.