Cambridge City Council (202230973)
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Harlow District Council (202320003)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
West Northamptonshire Council (202331783)
The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.
Barnsley Metropolitan Borough Council (202316004)
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Manchester City Council (202319523)
The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.
Southwark Council (202309807)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202313281)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202307195)
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
Nottingham City Council (202234937)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
East Devon District Council (202420353)
The complaint is about the landlord’s handling of outstanding repairs at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Kirklees Metropolitan Borough Council (202322413)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
Oxford City Council (202416790)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
Sheffield City Council (202226856)
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
Birmingham City Council (202321183)
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
Harlow District Council (202325682)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
London Borough of Havering Council (202323075)
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
Haringey London Borough Council (202321928)
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Broxtowe Borough Council (202330775)
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Dudley Metropolitan Borough Council (202327564)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Haringey London Borough Council (202338198)
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Kirklees Metropolitan Borough Council (202414629)
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202410608)
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
Derby City Council (202214347)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
St Albans City and District Council (202429405)
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
Slough Borough Council (202305272)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.
City of Westminster Council (202405147)
The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202325584)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Camden Council (202310255)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
North Northamptonshire Council (202319564)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202423177)
The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202215702)
REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Luton Borough Council (202420326)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
Manchester City Council (202330593)
The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.
Milton Keynes City Council (202219477)
The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an outbuilding roof. Response to the resident’s requests for compensation for damaged belongings. We have also assessed the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202421293)
The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
North Kesteven District Council (202319679)
The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also investigated the landlord’s handling of the associated complaint.
North Tyneside Council (202430789)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Norwich City Council (202327130)
The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall.
Nottingham City Council (202328988)
The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property.
City of Westminster Council (202327330)
The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints.
Colchester City Council (202325825)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
Stevenage Borough Council (202412705)
The complaint is about the landlord’s handling of the resident’s:
Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.
Leeds City Council (202332435)
The complaint is about the landlords handling of recurring garden drainage issues.
Southwark Council (202307700)
The landlord’s response to the resident’s complaint about the presence of asbestos in her property.
Birmingham City Council (202327343)
The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.
Haringey London Borough Council (202324341)
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)