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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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23 Oct 2025 Maladministration Vivid Housing Limited (202428548) Case 202428548 · Managing Relations Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336683) Case 202336683 · Managing Relations Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 21 Oct 2025 Maladministration Onward Homes Limited (202413432) Case 202413432 · ASB/Abuse/Nuisance Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Oct 2025 Maladministration A2Dominion Housing Group Limited (202429307) Case 202429307 · Managing Relations Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Maladministration LiveWest Homes Limited (202417299) Case 202417299 · Managing Relations Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration Midland Heart Limited (202502748) Case 202502748 · Managing Relations Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Oct 2025 Maladministration One Housing Group Limited (202345367) Case 202345367 · Estate Management Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Curo Places Limited (202452992) Case 202452992 · Managing Relations Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 Maladministration Southern Housing (202429318) Case 202429318 · ASB/Abuse/Nuisance Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Sovereign Network Group (202421481) Case 202421481 · Financial Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 16 Oct 2025 Maladministration Hexagon Housing Association Limited (202214477) Case 202214477 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202337556) Case 202337556 · Managing Relations Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Oct 2025 Maladministration Hyde Housing Association Limited (202408862) Case 202408862 · Managing Relations Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Oct 2025 Maladministration Orbit Housing Association Limited (202413205) Case 202413205 · ASB/Abuse/Nuisance Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Maladministration Clarion Housing Association Limited (202413276) Case 202413276 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 14 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202447347) Case 202447347 · Managing Relations Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Maladministration Stonewater Limited (202426493) Case 202426493 · Managing Relations Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October … 13 Oct 2025 Maladministration A2Dominion Housing Group Limited (202332741) Case 202332741 · Managing Relations Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 13 Oct 2025 Maladministration Clarion Housing Association Limited (202444890) Case 202444890 · Managing Relations The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s … 13 Oct 2025 Maladministration ForHousing Limited (202435463) Case 202435463 · Managing Relations Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202335927) Case 202335927 · Managing Relations Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Oct 2025 Maladministration Southern Housing (202401836) Case 202401836 · Managing Relations Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October … 13 Oct 2025 Maladministration Southern Housing (202427982) Case 202427982 · Managing Relations Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202413104) Case 202413104 · Managing Relations Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202442614) Case 202442614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s hot water supply. 10 Oct 2025 Maladministration GreenSquareAccord Limited (202312997) Case 202312997 · ASB/Abuse/Nuisance Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October … 10 Oct 2025 Maladministration Sanctuary Housing Association (202421125) Case 202421125 · Financial The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the … 9 Oct 2025 Maladministration Karibu Community Homes Limited (202345962) Case 202345962 · Financial Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date … 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Maladministration Estuary Housing Association Limited (202340870) Case 202340870 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front … 30 Sep 2025 Maladministration Irwell Valley Housing Association Limited (202325475) Case 202325475 · Managing Relations The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint. 30 Sep 2025 Maladministration Sanctuary Housing Association (202428174) Case 202428174 · Estate Management The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints. 30 Sep 2025 Maladministration Sanctuary Housing Association (202429025) Case 202429025 · Managing Relations The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have … 30 Sep 2025 Maladministration Soho Housing Association Limited (202411916) Case 202411916 · Managing Relations The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. … 29 Sep 2025 Maladministration Progress Housing Association Limited (202453320) Case 202453320 · ASB/Abuse/Nuisance The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling … 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Maladministration West Kent Housing Association (202410017) Case 202410017 · Planned Works The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 24 Sep 2025 Maladministration Sanctuary Housing Association (202346063) Case 202346063 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s … 24 Sep 2025 Maladministration West Kent Housing Association (202348418) Case 202348418 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation …