North Devon Homes (202233401)
The complaint is about the landlord’s handling of reports that the resident had assaulted her neighbour. The Service has also considered the landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Norwich City Council (202218400)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Norwich City Council (202223175)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint.
Notting Hill Genesis (NHG) (202301249)
The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit.
Peabody Trust (202014128)
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint handling, and: record keeping.
Peabody Trust (202127329)
The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents complaint about the issue.
Peabody Trust (202213300)
REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust (202213466)
The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, including flooring in her kitchen and hallway. The landlord’s handling of the resident’s complaint, including concerns about potential breaches of data protection law.
Peabody Trust (202224366)
The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202234265)
The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.
Plus Dane Housing Limited (202225094)
The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s request to make a complaint.
Solihull Metropolitan Borough Council (202124959)
The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.
Southend-on-Sea City Council (202234954)
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
Southern Housing Group Limited (202219974)
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft …
South Tyneside Council (202227369)
The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. Leaks and damage to the property’s porch, including concerns about asbestos in the porch floor and ceiling. Necessary glazing repairs. Plastering and painting repairs The lack of insulation in the …
Southwark Council (202208239)
The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. The landlord’s complaint handling.
Sovereign Network Homes (202220635)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the property; reports of ventilation issues and that vents had not been changed; reports of a leak in the bathroom causing water to leak into the kitchen; reports of cracks on …
Sovereign Network Homes (202234157)
The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This report has also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202208543)
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The Guinness Partnership Limited (202302454)
The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202203050)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Bristol City Council (202209171)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
Cotman Housing Association Limited (202219362)
The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Leeds City Council (202232275)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Legal and General Affordable Homes (202229318)
The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
London Borough of Hackney (202226830)
The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hackney (202232201)
The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.
London & Quadrant Housing Trust (L&Q) (202124516)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202216818)
The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202232555)
The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has also considered the landlords complaint handling and record keeping.
One Housing Group Limited (202204745)
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
Paragon Asra Housing Limited (202307998)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. Complaint handling.
Peabody Trust (202124265)
The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report that her front hedge was overgrown. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202219085)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
Platform Housing Group Limited (202220099)
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Southern Housing Group Limited (202205237)
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202228637)
The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.
Southern Housing Group Limited (202304117)
The complaint is about the landlord’s handling of repairs to the resident’s ceiling.
Southwark Council (202220469)
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Homes (202220160)
The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.
Vivid Housing Limited (202209503)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
West Kent Housing Association (202232049)
The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.
Bolton at Home Limited (202220854)
The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.
Eastbourne Borough Council (202312303)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202214409)
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
Islington Council (202302009)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Hackney (202225779)
The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)