Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
13 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202202688) Case 202202688 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s request for a door replacement. The resident’s reports of noise … 13 Dec 2023 Maladministration Paragon Asra Housing Limited (202208013) Case 202208013 · Managing Relations The complaint is about the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. … 12 Dec 2023 Maladministration Brighter Places (202113425) Case 202113425 · Managing Relations The complaint is about the landlord's handling of the resident’s : Reports of damp and mould, and the associated repairs. … 8 Dec 2023 Maladministration Lambeth Council (202107857) Case 202107857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs … 7 Dec 2023 Maladministration Onward Homes Limited (202004708) Case 202004708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on … 6 Dec 2023 Maladministration Peabody Trust (202223341) Case 202223341 · Managing Relations The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint. 5 Dec 2023 Maladministration Babergh District Council (202300493) Case 202300493 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to concerns about heating in the resident’s home. 5 Dec 2023 Maladministration Royal Borough of Kensington and Chelsea (202224181) Case 202224181 · Old Property Condition migrated-2025 REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating … 4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 4 Dec 2023 Maladministration Onward Homes Limited (202222960) Case 202222960 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of antisocial behaviour (ASB). Complaint handling. 1 Dec 2023 Maladministration Clarion Housing Association Limited (202126500) Case 202126500 · Financial The complaint is about the landlord’s response to the resident’s reports of a leak and subsequent handling of repairs to … 1 Dec 2023 Maladministration Elim Housing Association Limited (202217527) Case 202217527 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of anti-social behaviour. 1 Dec 2023 Maladministration Sanctuary Housing Association (202300440) Case 202300440 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of leaks. Handling of repairs to the resident’s kitchen. 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 30 Nov 2023 Maladministration Birmingham City Council (202222264) Case 202222264 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also … 30 Nov 2023 Maladministration Connect Housing Association Limited (202207740) Case 202207740 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-social Behaviour (ASB). Complaint. 30 Nov 2023 Maladministration Darlington Borough Council (202206642) Case 202206642 · Managing Relations The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated … 30 Nov 2023 Maladministration Epping Forest District Council (202128520) Case 202128520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint. 30 Nov 2023 Maladministration Great Places Housing Association (202128398) Case 202128398 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the … 30 Nov 2023 Maladministration Havering Council (202213065) Case 202213065 · Managing Relations The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint … 30 Nov 2023 Maladministration Hyde Housing Association Limited (202205351) Case 202205351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has … 30 Nov 2023 Maladministration Lambeth Council (202103898) Case 202103898 · Managing Relations The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould … 30 Nov 2023 Maladministration London Borough of Hackney (202215973) Case 202215973 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint. 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200638) Case 202200638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205311) Case 202205311 · Financial The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint … 30 Nov 2023 Maladministration Nottingham City Council (202213831) Case 202213831 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and … 30 Nov 2023 Maladministration One Manchester Limited (202016223) Case 202016223 · Managing Relations The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 30 Nov 2023 Maladministration Orbit Group Limited (202128656) Case 202128656 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse. 30 Nov 2023 Maladministration Peabody Trust (202210638) Case 202210638 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of … 30 Nov 2023 Maladministration Peabody Trust (202217713) Case 202217713 · Information and data management The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the … 30 Nov 2023 Maladministration Sanctuary Housing Association (202208663) Case 202208663 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of damp and mould. The landlord's handling of the … 30 Nov 2023 Maladministration Settle Group (202200981) Case 202200981 · Estate Management The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the … 30 Nov 2023 Maladministration South Holland District Council (202111751) Case 202111751 · Information and data management The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed … 30 Nov 2023 Maladministration South Kesteven District Council (202204512) Case 202204512 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint. 30 Nov 2023 Maladministration Stonewater Limited (202213498) Case 202213498 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. … 30 Nov 2023 Maladministration Stonewater Limited (202216988) Case 202216988 · Financial The complaint is about the landlord’s disposal of the resident’s possessions. The Ombudsman has also considered the landlord’s complaint handling. 30 Nov 2023 Maladministration Warrington Housing Association Limited (202115582) Case 202115582 · Information and data management The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Hackney Council (202117182) Case 202117182 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of … 29 Nov 2023 Maladministration Irwell Valley Housing Association Limited (202125231) Case 202125231 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in … 29 Nov 2023 Maladministration London Borough of Lambeth (202125494) Case 202125494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns … 29 Nov 2023 Maladministration Notting Hill Genesis (NHG) (202205755) Case 202205755 · Financial The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal … 29 Nov 2023 Maladministration Optivo (now Southern Housing) (202127594) Case 202127594 · Moving/Buying/Selling Home REPORT COMPLAINT 202127594 Optivo (now Southern Housing) 29 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Nov 2023 Maladministration Rooftop Housing Association Limited (202200131) Case 202200131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, … 29 Nov 2023 Maladministration Southampton City Council (202211765) Case 202211765 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of antisocial behaviour in the resident’s neighbourhood. We have also decided … 29 Nov 2023 Maladministration Stonewater Limited (202229182) Case 202229182 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The ASB reports made about … 29 Nov 2023 Maladministration The Riverside Group Limited (202220159) Case 202220159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent claim for compensation. … 28 Nov 2023 Maladministration Derby City Council (202212102) Case 202212102 · Local Authority / ALMO or TMO REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …