Bournemouth, Christchurch and Poole Council (202222142)
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s request for compensation. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
ForHousing Limited (202300627)
The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of the associated complaint.
Manchester City Council (202221216)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.
Nottingham City Council (202228281)
The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct of its contractors and the appointments they offered. Temporary arrangements for the toilet, shower and cooker during repairs.
Onward Homes Limited (202301796)
The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.
Paragon Asra Housing Limited (202212270)
The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the …
Rochdale Boroughwide Housing Limited (202227356)
The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.
Sovereign Network Homes (202302717)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.
Home Group Limited (202214508)
The complaint is about the landlord’s handling of repairs to a garden fence.
North Northamptonshire Council (202233017)
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.
Peabody Trust (202211489)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
Peabody Trust (202228956)
The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Richmond Housing Partnership Limited (202303446)
The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling.
Tower Hamlets Homes (202301497)
The complaint is about the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling.
Birmingham City Council (202301194)
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202221467)
The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231210)
The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling.
Sanctuary Housing Association (202230032)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her property.
Sanctuary Housing Association (202230688)
The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has also been investigated.
Shepherds Bush Housing Association Limited (202228666)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests entering. Complaint.
Tower Hamlets Homes (202304522)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202216603)
REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202232674)
This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202126263)
The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Southend-on-Sea City Council (202234512)
The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the subsequent repairs to the property. Response to reports of a gas leak in the property. Complaint handling.
Homes Plus Limited (202231464)
The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation awarded as part of its complaint handling.
London & Quadrant Housing Trust (L&Q) (202222308)
The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This investigation has also considered the landlord’s handling of the complaint.
Colchester City Council (202226995)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202300321)
The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s knowledge and information management (KIM).
Tower Hamlets Homes (202232217)
The complaint is about the landlord’s response to the resident’s request to repair his front door. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202229870)
The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling.
Leeds City Council (202201683)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202204588)
The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints.
Tower Hamlets Council (202231818)
The complaint concerns the landlord’s handling of the roof leak into the resident’s property.
Havering Council (202213170)
The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
High Peak Borough Council (202122468)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202219705)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal complaint.
A2Dominion Housing Group Limited (202227136)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the landlord’s complaint handling.
Bromford Housing Group Limited (202210934)
The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Complaint.
Camden Council (202224293)
The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports of pests; Response to a carbon monoxide leak, and her subsequent move from the property; Handling of the associated complaint.
Clarion Housing Association Limited (202214815)
The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202220271)
The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.
Hyde Housing Association Limited (202212600)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint.
Lewisham Council (202306207)
The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request to be medically assessed to enable them to move. This report has also considered: The landlord’s record keeping. The landlord’s complaints handling.
London Borough of Enfield (202229098)
The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about her license agreement. Complaint.
London & Quadrant Housing Trust (L&Q) (202226320)
The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request to cancel the service charge arrears. Handling of the associated complaint and processing of the compensation offered.
Metropolitan Thames Valley Housing (MTV) (202107752)
The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202227392)
The complaint is about the landlord’s response to the resident’s reports of no heating and hot water.
Midland Heart Limited (202221858)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s complaint handling.
Newlon Housing Trust (202210017)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with the bin and bicycle store. The Ombudsman also considered the landlord’s communication with the resident in relation to his dissatisfaction with the service charge.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)