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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Jan 2024 Maladministration Clarion Housing Association Limited (202128101) Case 202128101 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also … 18 Jan 2024 Maladministration ForHousing Limited (202215701) Case 202215701 · Managing Relations The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s … 18 Jan 2024 Maladministration London Borough of Hackney (202227824) Case 202227824 · Managing Relations The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the … 18 Jan 2024 Maladministration Peabody Trust (202015707) Case 202015707 · Managing Relations The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. … 18 Jan 2024 Maladministration Peabody Trust (202114311) Case 202114311 · Financial The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202221220) Case 202221220 · Financial The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 16 Jan 2024 Maladministration Hammersmith and Fulham Council (202229120) Case 202229120 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the wet room. 16 Jan 2024 Maladministration Incommunities Limited (202216799) Case 202216799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 16 Jan 2024 Maladministration LiveWest Homes Limited (202218852) Case 202218852 · Managing Relations REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 16 Jan 2024 Maladministration Sovereign Housing Association Limited (202218855) Case 202218855 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles … 15 Jan 2024 Maladministration Harlow District Council (202209329) Case 202209329 · Financial The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft … 15 Jan 2024 Maladministration Hyde Housing Association Limited (202224577) Case 202224577 · Financial This complaint is about the landlord’s: 15 Jan 2024 Maladministration Paragon Asra Housing Limited (202210065) Case 202210065 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal … 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 12 Jan 2024 Maladministration LiveWest Homes Limited (202212273) Case 202212273 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the … 12 Jan 2024 Maladministration Newlon Housing Trust (202302204) Case 202302204 · Managing Relations The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Maladministration London Borough of Hounslow (202119661) Case 202119661 · ASB/Abuse/Nuisance REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 9 Jan 2024 Maladministration Royal Borough Of Greenwich (202115047) Case 202115047 · Managing Relations The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries … 9 Jan 2024 Maladministration Waltham Forest Council (202111996) Case 202111996 · Information and data management This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also … 8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 8 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212193) Case 202212193 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s … 4 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207520) Case 202207520 · Estate Management The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about … 2 Jan 2024 Maladministration Richmond Housing Partnership Limited (202014319) Case 202014319 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints. 2 Jan 2024 Maladministration Stonewater Limited (202214459) Case 202214459 · Financial The complaint is about the landlord’s: Response to reports of a lack of provision of promised communal facilities and about … 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202124748) Case 202124748 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB), including racial harassment. 22 Dec 2023 Maladministration Clarion Housing Association Limited (202209592) Case 202209592 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202227434) Case 202227434 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation … 22 Dec 2023 Maladministration GreenSquareAccord Limited (202304900) Case 202304900 · Estate Management The complaint is about the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling. 22 Dec 2023 Maladministration Lambeth Council (202212247) Case 202212247 · Managing Relations The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door … 22 Dec 2023 Maladministration London Borough of Enfield (202200374) Case 202200374 · Old Complaints Handling categories The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling … 22 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208362) Case 202208362 · Financial The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s … 22 Dec 2023 Maladministration Peabody Trust (201907372) Case 201907372 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered … 22 Dec 2023 Maladministration Peabody Trust (202205160) Case 202205160 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The … 22 Dec 2023 Maladministration Reading Borough Council (202215361) Case 202215361 · Information and data management The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also … 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2023 Maladministration The Guinness Partnership Limited (202212477) Case 202212477 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water … 22 Dec 2023 Maladministration Yorkshire Housing Limited (202201907) Case 202201907 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak on the boiler and the installation … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Camden Council (202219378) Case 202219378 · Information and data management The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The … 21 Dec 2023 Maladministration Hackney Council (202225651) Case 202225651 · Managing Relations The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127252) Case 202127252 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling. 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202223386) Case 202223386 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following …