Lambeth Council (202211778)
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lewisham Council (202125843)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202234191)
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202209163)
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
London Borough of Lambeth (202319304)
The complaint is about the handling of a leak to the resident’s WC ceiling and subsequent remedial works.
Longhurst Group Limited (202200148)
The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated complaint.
Luton Borough Council (202222538)
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed …
Metropolitan Thames Valley Housing (MTV) (202227958)
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202211782)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
Onward Homes Limited (202126950)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint.
Onward Homes Limited (202224595)
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202304771)
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
Retirement Lease Housing Association (RLHA) (202232443)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202303177)
The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The associated complaint.
Saxon Weald (202303908)
The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202230319)
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
Southwark Council (202309597)
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.
Swindon Borough Council (202230056)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202232510)
The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of support it offered. handling of repairs to the resident’s front door and communal rear door following the burglary . The Ombudsman has also assessed the landlord’s record keeping.
Tower Hamlets Homes (202300406)
The complaint is about the landlord’s handling of the resident’s reports regarding: Ongoing water ingress. The conduct of its contractors.
Your Housing Limited (202303001)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of the associated complaint.
Barnsley Metropolitan Borough Council (202301659)
The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.
ForHousing Limited (202318004)
The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to asbestos concerns.
Havering Council (202226422)
REPORT COMPLAINT 202226422 Havering Council 29 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Kirklees Council (202322104)
The complaint is about: The landlord’s handling of leaks and the damage caused by those leaks.
London Borough of Enfield (202230860)
The resident’s complaint is about:
Notting Hill Genesis (NHG) (202210482)
The complaint is about: The landlord's handling of the resident's reports of noise nuisance from a neighbour. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Onward Homes Limited (202227575)
The complaint is about the landlord handling of the resident’s complaint concerning her kitchen renewal.
Peabody Trust (202211630)
The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.
Richmond Housing Partnership Limited (202307290)
This complaint is about the landlord's: Response to reports of tree roots causing damage to the resident's front path. Handling of the associated complaint.
Tamworth Borough Council (202310186)
The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.
London Borough of Enfield (202315166)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
London & Quadrant Housing Trust (L&Q) (202319699)
This complaint is about the landlord’s handling of the resident’s request to be rehoused.
Sovereign Network Homes (202232195)
The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp and mould at the property. The complaint, including the level of compensation offered.
Tower Hamlets Council (202209790)
The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy to the resident’s wife. We have also considered the landlord’s: record keeping. complaint handling.
Walsall Housing Group Limited (202309975)
The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Birmingham City Council (202227133)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within the building. The Ombudsman has also considered the complaint handling of the case.
GreenSquareAccord Limited (202229793)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report also considers the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202320637)
The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.
Metropolitan Thames Valley Housing (MTV) (202231282)
The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould in the communal area. This Service has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202304503)
The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman has also assessed the landlord’s record keeping.
North West Leicestershire District Council (202231410)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered.
Nottingham City Homes Limited (202230378)
The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical work and request to be moved. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202309722)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202222880)
The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also considered the landlord’s handling of the complaint.
Peabody Trust (202228714)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the associated complaint.
Accent Housing Limited (202212633)
The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports of a repair to the handrail on the fire escape. Associated formal complaint.
Camden Council (202311116)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
ForHousing Limited (202209394)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.
Hyde Housing Association Limited (202228916)
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)