Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block. Building waste left by residents in the external communal areas and pathways.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge …
The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest …
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the landlord’s record keeping.
The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of a request to buy the property back from the resident. This Service has also considered: The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation services. The associated complaint.
This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has also considered the landlord’s handling of the associated complaint.
REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage caused to his personal possessions by the damp and mould.
The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling of the resident’s personal belongings when clearing the loft. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of and response to:
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.
The complaint is about the landlord’s handling of various repairs to the property.
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.
The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.
The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |