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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202309) Case 202202309 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs, mostly as a result of … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206684) Case 202206684 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for trunking to be removed from her property and … 30 Jan 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202203908) Case 202203908 · Financial The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling … 30 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202207000) Case 202207000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the … 30 Jan 2024 Maladministration Peabody Trust (202111453) Case 202111453 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 30 Jan 2024 Maladministration The Guinness Partnership Limited (202221769) Case 202221769 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up … 29 Jan 2024 Maladministration Clarion Housing Association Limited (202207661) Case 202207661 · Financial REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2024 Maladministration Southern Housing (202307305) Case 202307305 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould … 29 Jan 2024 Maladministration Southwark Council (202122806) Case 202122806 · Managing Relations The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the … 29 Jan 2024 Maladministration Stonewater Limited (202208609) Case 202208609 · Managing Relations The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint. 29 Jan 2024 Maladministration Waltham Forest Council (202200694) Case 202200694 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent … 29 Jan 2024 Maladministration Wandle Housing Association Limited (202212795) Case 202212795 · Managing Relations The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated. 28 Jan 2024 Maladministration A2Dominion Housing Group Limited (202124116) Case 202124116 · Managing Relations The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and … 26 Jan 2024 Maladministration East Midlands Housing Group Limited (202211795) Case 202211795 · Estate Management REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202207040) Case 202207040 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and … 26 Jan 2024 Maladministration Hyde Housing Association Limited (202303564) Case 202303564 · Estate Management The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated … 26 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203840) Case 202203840 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak. The landlord’s complaint handling. 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Sage Housing Limited (202210088) Case 202210088 · Managing Relations The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Southern Housing (202217797) Case 202217797 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy … 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration Aster Group Limited (202233448) Case 202233448 · Financial The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed … 25 Jan 2024 Maladministration Habinteg Housing Association Limited (202214063) Case 202214063 · Managing Relations The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. … 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 24 Jan 2024 Maladministration Bolton at Home Limited (202225369) Case 202225369 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has … 24 Jan 2024 Maladministration Camden Council (202218919) Case 202218919 · Financial The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable … 24 Jan 2024 Maladministration Camden Council (202303779) Case 202303779 · Estate Management The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated … 24 Jan 2024 Maladministration Clarion Housing Association Limited (202212152) Case 202212152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated. 24 Jan 2024 Maladministration Hyde Housing Association Limited (202213207) Case 202213207 · Managing Relations This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint. 24 Jan 2024 Maladministration Lewisham Council (202209215) Case 202209215 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. … 24 Jan 2024 Maladministration Lewisham Council (202227447) Case 202227447 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 24 Jan 2024 Maladministration Royal Borough Of Greenwich (202222341) Case 202222341 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has … 24 Jan 2024 Maladministration Watford Community Housing Trust (202301550) Case 202301550 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 23 Jan 2024 Maladministration Camden Council (202126642) Case 202126642 · Financial The complaint is about the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges … 23 Jan 2024 Maladministration First Choice Homes Oldham Limited (202108369) Case 202108369 · Managing Relations The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s … 23 Jan 2024 Maladministration Hammersmith and Fulham Council (202225426) Case 202225426 · Managing Relations The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the … 23 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204724) Case 202204724 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in … 23 Jan 2024 Maladministration North West Leicestershire District Council (202205460) Case 202205460 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy. 23 Jan 2024 Maladministration Origin Housing Limited (202208035) Case 202208035 · ASB/Abuse/Nuisance The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling. 22 Jan 2024 Maladministration Clarion Housing Association Limited (202222531) Case 202222531 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling … 22 Jan 2024 Maladministration LiveWest Homes Limited (202105579) Case 202105579 · Managing Relations The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint. 19 Jan 2024 Maladministration Camden Council (202217163) Case 202217163 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint 19 Jan 2024 Maladministration Clarion Housing Association Limited (202126885) Case 202126885 · Financial The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; … 19 Jan 2024 Maladministration Stonewater Limited (202224250) Case 202224250 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The …