London Borough of Hackney (202310241)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202315322)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s handling of the resident’s complaint.
Milton Keynes City Council (202309298)
The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202300779)
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Sanctuary Housing Association (202223664)
The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.
Westminster City Council (202323512)
The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint.
Wigan Metropolitan Borough Council (202102568)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202307731)
The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.
Lambeth Council (202205445)
The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting and antisocial behaviour (ASB) in the flat above. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Brent (202234539)
The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202328643)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
Metropolitan Thames Valley Housing (MTV) (202212927)
The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Norwich City Council (202316506)
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
Origin Housing Limited (202307848)
The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint.
Peabody Trust (202223647)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
Richmond Housing Partnership Limited (202219068)
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Clarion Housing Association Limited (202218447)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202232783)
This complaint is about the landlord’s handling of a leak in the resident’s property.
London Borough of Hackney (202312141)
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.
London & Quadrant Housing Trust (L&Q) (202311071)
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
Milton Keynes City Council (202307884)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.
Notting Hill Genesis (NHG) (202305308)
The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding.
The Guinness Partnership Limited (202302555)
The complaint is about the landlord’s response to the resident about bathroom repairs.
The Guinness Partnership Limited (202304209)
The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property.
Your Housing Limited (202233522)
REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Anchor Hanover Group (202232424)
The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs.
Camden Council (202304831)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.
Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222895)
The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s …
East Midlands Housing Group Limited (202313586)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228820)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
Notting Hill Genesis (NHG) (202230800)
The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s request for compensation.
The Riverside Group Limited (202304865)
REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Thurrock Council (202203965)
The complaint is about the:
Harlow District Council (202306616)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202303320)
The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.
Lambeth Council (202300789)
The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.
Rugby Borough Council (202227307)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202234586)
The complaint is about the landlord's handling of the resident's reports of communal repairs.
Places for People Group Limited (202300466)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
SHAL Housing Limited (202233228)
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, …
Tower Hamlets Homes (202222379)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a neighbour. The Ombudsman has also investigated the landlord’s complaint handling.
Hammersmith and Fulham Council (202230877)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202102321)
The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Westminster City Council (202217180)
The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.
Camden Council (202227578)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hyde Housing Association Limited (202324603)
The complaint is about the landlord’s handling of a repair to the oven and fan.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)