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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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6 Feb 2024 Maladministration First Choice Homes Oldham Limited (202228033) Case 202228033 · Managing Relations The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the … 6 Feb 2024 Maladministration London Borough of Enfield (202230676) Case 202230676 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling. 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 5 Feb 2024 Maladministration Lambeth Council (202213082) Case 202213082 · Managing Relations REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 Feb 2024 Maladministration Wolverhampton City Council (202208141) Case 202208141 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace … 1 Feb 2024 Maladministration A2Dominion Housing Group Limited (202214973) Case 202214973 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling. 1 Feb 2024 Maladministration Camden Council (202215089) Case 202215089 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated … 1 Feb 2024 Maladministration GreenSquareAccord Limited (202218810) Case 202218810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her … 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202126871) Case 202126871 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of … 1 Feb 2024 Maladministration Paragon Asra Housing Limited (202218861) Case 202218861 · Managing Relations The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s … 1 Feb 2024 Maladministration Stoke-on-Trent City Council (202221758) Case 202221758 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom. 31 Jan 2024 Maladministration Aster Group Limited (202122022) Case 202122022 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been … 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Maladministration Clarion Housing Association Limited (202205452) Case 202205452 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's … 31 Jan 2024 Maladministration ForHousing Limited (202221471) Case 202221471 · Managing Relations The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the … 31 Jan 2024 Maladministration Grand Union Housing Group Limited (202215462) Case 202215462 · Estate Management The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the … 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202201221) Case 202201221 · Managing Relations This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202211524) Case 202211524 · Estate Management The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s … 31 Jan 2024 Maladministration Leeds Federated Housing Association Limited (202213689) Case 202213689 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214856) Case 202214856 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a … 31 Jan 2024 Maladministration Norwich City Council (202224333) Case 202224333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. … 31 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212610) Case 202212610 · Estate Management This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the … 31 Jan 2024 Maladministration NSAH (Alliance Homes) Limited (202214812) Case 202214812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown. 31 Jan 2024 Maladministration Onward Homes Limited (202230826) Case 202230826 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint. 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 Maladministration Paragon Asra Housing Limited (202229230) Case 202229230 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of … 31 Jan 2024 Maladministration Peabody Trust (202204160) Case 202204160 · Financial The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. … 31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Maladministration Plus Dane Housing Limited (202215069) Case 202215069 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct … 31 Jan 2024 Maladministration Sanctuary Housing Association (202215994) Case 202215994 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour. 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Maladministration Southwark Council (202216877) Case 202216877 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of … 31 Jan 2024 Maladministration Sovereign Network Homes (202204756) Case 202204756 · Managing Relations REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s … 31 Jan 2024 Maladministration Stonewater Limited (202223270) Case 202223270 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 31 Jan 2024 Maladministration Town and Country Housing (202216902) Case 202216902 · ASB/Abuse/Nuisance The complaint is about the landlords response to the residents reports of anti social behaviour (ASB). This service has also … 31 Jan 2024 Maladministration Vivid Housing Limited (202214928) Case 202214928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of air tightness concerns, damp and mould and associated … 30 Jan 2024 Maladministration Aspire Housing Limited (202206457) Case 202206457 · Managing Relations The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the … 30 Jan 2024 Maladministration Birmingham City Council (202216687) Case 202216687 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has … 30 Jan 2024 Maladministration Camden Council (202233157) Case 202233157 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202202193) Case 202202193 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202208746) Case 202208746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above. 30 Jan 2024 Maladministration GreenSquareAccord Limited (202227249) Case 202227249 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also … 30 Jan 2024 Maladministration GreenSquareAccord Limited (202304099) Case 202304099 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident … 30 Jan 2024 Maladministration Hyde Housing Association Limited (202226622) Case 202226622 · Information and data management The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the … 30 Jan 2024 Maladministration Lambeth Council (202109540) Case 202109540 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint.