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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for … 20 Feb 2024 Maladministration Optivo (now Southern Housing) (202229428) Case 202229428 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also … 20 Feb 2024 Maladministration South Kesteven District Council (202127106) Case 202127106 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the … 20 Feb 2024 Maladministration Sovereign Network Homes (202220542) Case 202220542 · Managing Relations The complaint is about the landlord’s handling of repairs to the kitchen. The Ombudsman has also investigated the landlord’s complaint … 20 Feb 2024 Maladministration Wandle Housing Association Limited (202225953) Case 202225953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of fly tipping. 19 Feb 2024 Maladministration Peabody Trust (202114107) Case 202114107 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the … 19 Feb 2024 Maladministration Places for People Group Limited (202201987) Case 202201987 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman … 19 Feb 2024 Maladministration St Albans City and District Council (202219922) Case 202219922 · Financial The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s … 18 Feb 2024 Maladministration Cambridge City Council (202223994) Case 202223994 · Estate Management The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s … 18 Feb 2024 Maladministration Southwark Council (202228633) Case 202228633 · Managing Relations The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving … 17 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227114) Case 202227114 · Managing Relations The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also … 16 Feb 2024 Maladministration Clarion Housing Association Limited (202211537) Case 202211537 · Managing Relations The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 16 Feb 2024 Maladministration Magna Housing Limited (202208025) Case 202208025 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 15 Feb 2024 Maladministration Birmingham City Council (202218265) Case 202218265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct … 15 Feb 2024 Maladministration Camden Council (202213332) Case 202213332 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken … 15 Feb 2024 Maladministration Hyde Housing Association Limited (202008180) Case 202008180 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint. 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 15 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202217168) Case 202217168 · Managing Relations The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint … 15 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202108846) Case 202108846 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has … 15 Feb 2024 Maladministration NSAH (Alliance Homes) Limited (202228891) Case 202228891 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for roof repairs. 15 Feb 2024 Maladministration Peabody Trust (202210109) Case 202210109 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request … 15 Feb 2024 Maladministration Sanctuary Housing Association (202223152) Case 202223152 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns … 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 14 Feb 2024 Maladministration Home Group Limited (202210494) Case 202210494 · Financial The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services … 14 Feb 2024 Maladministration Leeds City Council (202219543) Case 202219543 · Managing Relations The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage … 14 Feb 2024 Maladministration Milton Keynes City Council (202102710) Case 202102710 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The … 14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 14 Feb 2024 Maladministration The Riverside Group Limited (202231624) Case 202231624 · Financial The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 13 Feb 2024 Maladministration Peabody Trust (202204929) Case 202204929 · Managing Relations The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 12 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212695) Case 202212695 · Managing Relations The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint. 12 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202208675) Case 202208675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint. 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 12 Feb 2024 Maladministration Wandsworth Council (202208885) Case 202208885 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the … 11 Feb 2024 Maladministration Hyde Housing Association Limited (202302015) Case 202302015 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to … 9 Feb 2024 Maladministration Westminster City Council (202223813) Case 202223813 · Information and data management This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman … 8 Feb 2024 Maladministration Bromsgrove District Housing Trust Limited (202221811) Case 202221811 · Moving/Buying/Selling Home The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 8 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214474) Case 202214474 · Managing Relations The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered. 8 Feb 2024 Maladministration Orbit Group Limited (202216362) Case 202216362 · Managing Relations The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling. 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 7 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124688) Case 202124688 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal … 7 Feb 2024 Maladministration Sheffield City Council (201902716) Case 201902716 · Managing Relations The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. … 6 Feb 2024 Maladministration Birmingham City Council (202217239) Case 202217239 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears …