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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Feb 2024 Maladministration The Guinness Partnership Limited (202218443) Case 202218443 · Financial The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The … 28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration Birmingham City Council (202200232) Case 202200232 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also … 27 Feb 2024 Maladministration bpha Limited (202124310) Case 202124310 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint … 27 Feb 2024 Maladministration Central Bedfordshire Council (202224255) Case 202224255 · Managing Relations The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling. 27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 27 Feb 2024 Maladministration GreenSquareAccord Limited (202125886) Case 202125886 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a … 27 Feb 2024 Maladministration Lambeth Council (202217300) Case 202217300 · Managing Relations The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Ongo Homes Limited (202219039) Case 202219039 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application. 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 27 Feb 2024 Maladministration Portsmouth City Council (202224228) Case 202224228 · Managing Relations The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to … 27 Feb 2024 Maladministration Southern Housing (202211975) Case 202211975 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint. 27 Feb 2024 Maladministration St Mungo Community Housing Association (202214386) Case 202214386 · Managing Relations This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and … 27 Feb 2024 Maladministration Stoke-on-Trent City Council (202122682) Case 202122682 · Managing Relations The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. … 27 Feb 2024 Maladministration Wandle Housing Association Limited (202224519) Case 202224519 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling. 26 Feb 2024 Maladministration Accent Housing Limited (202233159) Case 202233159 · Information and data management This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping. 26 Feb 2024 Maladministration Hexagon Housing Association Limited (202210842) Case 202210842 · Financial The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The … 26 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202218260) Case 202218260 · Managing Relations REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 26 Feb 2024 Maladministration Newlon Housing Trust (202216938) Case 202216938 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required … 26 Feb 2024 Maladministration Peabody Trust (202200321) Case 202200321 · Information and data management The complaint is about: The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 26 Feb 2024 Maladministration Westminster City Council (202224845) Case 202224845 · Managing Relations The complaint is about the landlords handling of: The resident's reports related to the supply of hot water after it … 23 Feb 2024 Maladministration Citizen Housing (202215591) Case 202215591 · Managing Relations The complaint is about the landlord’s handling of a rodent infestation in the resident’s property. The Ombudsman has also investigated … 23 Feb 2024 Maladministration Evolve Housing + Support (202200303) Case 202200303 · Managing Relations The complaint is about the landlords’ managing agent’s: Provision of support to the resident. Handling of the resident’s eviction from … 23 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202208378) Case 202208378 · Financial The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint. 23 Feb 2024 Maladministration Norwich City Council (202201741) Case 202201741 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling. 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe. 23 Feb 2024 Maladministration Westminster City Council (202125781) Case 202125781 · ASB/Abuse/Nuisance The complaint is about: 22 Feb 2024 Maladministration Exeter City Council (202214034) Case 202214034 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs … 22 Feb 2024 Maladministration Lambeth Council (202220999) Case 202220999 · Managing Relations The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling … 22 Feb 2024 Maladministration Lambeth Council (202222640) Case 202222640 · Financial The complaint is about the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint. 22 Feb 2024 Maladministration Leeds City Council (202209319) Case 202209319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage … 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 22 Feb 2024 Maladministration Origin Housing Limited (202128464) Case 202128464 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated … 22 Feb 2024 Maladministration Peabody Trust (202128489) Case 202128489 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following … 22 Feb 2024 Maladministration Richmond Housing Partnership Limited (202127228) Case 202127228 · Managing Relations This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered … 22 Feb 2024 Maladministration Tower Hamlets Community Housing (202215996) Case 202215996 · Managing Relations The complaint is about the landlord’s: Response to a leak into the resident’s bathroom. Complaint handling. 22 Feb 2024 Maladministration Wealden District Council (202216732) Case 202216732 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s heat pump. 21 Feb 2024 Maladministration Believe Housing Limited (202208091) Case 202208091 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV). 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman …