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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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6 Mar 2024 Maladministration Together Housing Association Limited (202301176) Case 202301176 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 5 Mar 2024 Maladministration Swindon Borough Council (202109363) Case 202109363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the … 1 Mar 2024 Maladministration Lambeth Council (202222138) Case 202222138 · Estate Management The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. … 1 Mar 2024 Maladministration Sovereign Network Homes (202121137) Case 202121137 · Financial The complaint is about the provision of estate services paid for by the resident through his service charge to the … 1 Mar 2024 Maladministration Thirteen Housing Group Limited (202207896) Case 202207896 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of communication with the resident. 29 Feb 2024 Maladministration Bournemouth, Christchurch and Poole Council (202312568) Case 202312568 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service … 29 Feb 2024 Maladministration Chisel Limited (202217838) Case 202217838 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs … 29 Feb 2024 Maladministration Folkestone & Hythe District Council (202127200) Case 202127200 · Estate Management The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property. 29 Feb 2024 Maladministration ForHousing Limited (202220869) Case 202220869 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling … 29 Feb 2024 Maladministration Great Places Housing Association (202123304) Case 202123304 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s … 29 Feb 2024 Maladministration GreenSquareAccord Limited (202302023) Case 202302023 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202202336) Case 202202336 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202221605) Case 202221605 · Managing Relations The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202100259) Case 202100259 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour. 29 Feb 2024 Maladministration Hexagon Housing Association Limited (202210306) Case 202210306 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint. 29 Feb 2024 Maladministration Home Group Limited (202227295) Case 202227295 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 29 Feb 2024 Maladministration Housing For Women (202225916) Case 202225916 · Managing Relations The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has … 29 Feb 2024 Maladministration Lambeth Council (202009981) Case 202009981 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman … 29 Feb 2024 Maladministration Lewisham Council (202008088) Case 202008088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: 29 Feb 2024 Maladministration London Borough of Barking and Dagenham (202205116) Case 202205116 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The … 29 Feb 2024 Maladministration London Borough of Ealing (202120786) Case 202120786 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. … 29 Feb 2024 Maladministration London Borough of Enfield (202215268) Case 202215268 · Managing Relations The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Maladministration London Borough of Hounslow (202312239) Case 202312239 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling. 29 Feb 2024 Maladministration London Borough of Lewisham (202231881) Case 202231881 · Old Complaints Handling categories The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s … 29 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202201502) Case 202201502 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s … 29 Feb 2024 Maladministration North Star Housing Group (202225344) Case 202225344 · Old Property Condition migrated-2025 The landlord’s handling of a reported leak and damp and mould at the resident’s property. 29 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202123372) Case 202123372 · Managing Relations The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service … 29 Feb 2024 Maladministration Orbit Group Limited (202220757) Case 202220757 · Financial The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds … 29 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202219537) Case 202219537 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the repairs to the resident’s radiators. 29 Feb 2024 Maladministration Silva Homes Limited (202225552) Case 202225552 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould problems in the resident’s home. 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 29 Feb 2024 Maladministration Sovereign Network Homes (202213941) Case 202213941 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp, mould and water ingress . The Ombudsman … 29 Feb 2024 Maladministration Vivid Housing Limited (202228847) Case 202228847 · Managing Relations The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s … 28 Feb 2024 Maladministration Birmingham City Council (202210764) Case 202210764 · Managing Relations REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Feb 2024 Maladministration Clarion Housing Association Limited (202206745) Case 202206745 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings … 28 Feb 2024 Maladministration ForHousing Limited (202206393) Case 202206393 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the … 28 Feb 2024 Maladministration Hammersmith and Fulham Council (202222739) Case 202222739 · Managing Relations This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated … 28 Feb 2024 Maladministration Home Group Limited (202215876) Case 202215876 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint. 28 Feb 2024 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202222109) Case 202222109 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a sewage leak. 28 Feb 2024 Maladministration London Borough of Hackney (202228593) Case 202228593 · Managing Relations The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206230) Case 202206230 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207570) Case 202207570 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212849) Case 202212849 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its … 28 Feb 2024 Maladministration Optivo (now Southern Housing) (202205013) Case 202205013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: 28 Feb 2024 Maladministration Richmond Housing Partnership Limited (202223343) Case 202223343 · Estate Management The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s … 28 Feb 2024 Maladministration Sovereign Network Homes (202224092) Case 202224092 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to … 28 Feb 2024 Maladministration Stonewater Limited (202221722) Case 202221722 · Managing Relations The complaint is about the landlord’s handling of the redeployment of the resident warden. 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving …