Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial works required, and response to queries. the landlord’s complaint handling including its offer of compensation.
The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs.
The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related complaint.
This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint.
The complaint is about the landlord's handling of reports of damp and mould.
The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice of the additional work needed to his property or the impact of the work. The resident’s report that the contractor damaged his property and possessions.
The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s decant from the property. internal and external repairs. the resident’s complaints about the conduct of the landlord’s operatives. the resident’s requests for further information. the landlord’s handling of the associated …
The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular noise from a dog.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for damaged belongings.
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated complaint.
The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.
The complaint is about the landlord’s handling of repairs to the resident’s back patio doors.
The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.
The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.
The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the landlord’s record keeping.
This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a bathroom sink repair. The complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. The resident’s associated complaint.
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.
The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.
The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
The complaint is about the landlord’s handling of fence repairs.
This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.
The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving around the front entrance. Repainting the front door. Garden maintenance and hedge planting. Nesting pigeons and installing a deterrent. Roof repairs following storm damage. The Ombudsman has also considered the …
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.
The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of window repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |