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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Mar 2024 Maladministration Luton Borough Council (202210084) Case 202210084 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. … 18 Mar 2024 Maladministration MHS Homes Ltd (202305464) Case 202305464 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of her electric tripping. 18 Mar 2024 Maladministration Peabody Trust (202223934) Case 202223934 · Managing Relations The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and … 18 Mar 2024 Maladministration Shepherds Bush Housing Association Limited (202218434) Case 202218434 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 18 Mar 2024 Maladministration Southwark Council (202110802) Case 202110802 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s … 18 Mar 2024 Maladministration Vivid Housing Limited (202307445) Case 202307445 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the … 15 Mar 2024 Maladministration Hyde Housing Association Limited (202306541) Case 202306541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 15 Mar 2024 Maladministration London Borough of Barnet (202127278) Case 202127278 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint. 15 Mar 2024 Maladministration London Borough of Ealing (202314273) Case 202314273 · Information and data management The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s … 15 Mar 2024 Maladministration Longhurst Group Limited (202226519) Case 202226519 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated … 15 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202102235) Case 202102235 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 15 Mar 2024 Maladministration Waltham Forest Council (202226828) Case 202226828 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp … 14 Mar 2024 Maladministration Camden Council (202003074) Case 202003074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 14 Mar 2024 Maladministration Islington Council (202308362) Case 202308362 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint. 14 Mar 2024 Maladministration Lincoln City Council (202302041) Case 202302041 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of … 14 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202219252) Case 202219252 · Managing Relations The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors … 14 Mar 2024 Maladministration Sanctuary Housing Association (202301864) Case 202301864 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint. 14 Mar 2024 Maladministration Settle Group (202215101) Case 202215101 · Managing Relations The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint. 14 Mar 2024 Maladministration Stonewater Limited (202221127) Case 202221127 · Estate Management The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance. 13 Mar 2024 Maladministration Clarion Housing Association Limited (202200379) Case 202200379 · Information and data management The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. … 13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration London Borough of Barnet (202228491) Case 202228491 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours. 13 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222555) Case 202222555 · Information and data management The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also … 13 Mar 2024 Maladministration Tower Hamlets Homes (202227785) Case 202227785 · Managing Relations REPORT COMPLAINT 202227785 Tower Hamlets Homes 13 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Mar 2024 Maladministration Waltham Forest Council (202300868) Case 202300868 · Old Property Condition migrated-2025 This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within … 12 Mar 2024 Maladministration Arawak Walton Housing Association Limited (202221248) Case 202221248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of ongoing damp and mould. 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 12 Mar 2024 Maladministration Islington Council (202206511) Case 202206511 · Health and Safety (inc. building safety) The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of … 12 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202215542) Case 202215542 · Managing Relations The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling. 12 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202230563) Case 202230563 · Estate Management The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has … 12 Mar 2024 Maladministration Sovereign Network Homes (202234046) Case 202234046 · Managing Relations The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her request for a … 11 Mar 2024 Maladministration Ashton Pioneer Homes Limited (202229724) Case 202229724 · Managing Relations The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling. 11 Mar 2024 Maladministration Birmingham City Council (202219688) Case 202219688 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint. 11 Mar 2024 Maladministration One Housing Group Limited (202227379) Case 202227379 · Financial The complaint is about the landlord's response to the resident's concerns about service charges. 11 Mar 2024 Maladministration Royal Borough of Kensington and Chelsea (202300068) Case 202300068 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise … 11 Mar 2024 Maladministration Sovereign Network Homes (202231810) Case 202231810 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and mould. 11 Mar 2024 Maladministration The Guinness Partnership Limited (202228241) Case 202228241 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team. 11 Mar 2024 Maladministration The Riverside Group Limited (202225303) Case 202225303 · Old Property Condition migrated-2025 The resident’s complaint is about how the landlord has handled his reports about outstanding repairs to a boundary fence. 11 Mar 2024 Maladministration Westminster City Council (202219355) Case 202219355 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs … 8 Mar 2024 Maladministration Birmingham City Council (202220689) Case 202220689 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 8 Mar 2024 Maladministration Hyde Housing Association Limited (202232838) Case 202232838 · Managing Relations The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also … 8 Mar 2024 Maladministration The Guinness Partnership Limited (202202231) Case 202202231 · Estate Management The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The … 7 Mar 2024 Maladministration Arun District Council (202301043) Case 202301043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated … 7 Mar 2024 Maladministration Onward Homes Limited (202304956) Case 202304956 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. … 7 Mar 2024 Maladministration Spitalfields Housing Association Limited (202003302) Case 202003302 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding … 7 Mar 2024 Maladministration Stonewater Limited (202233065) Case 202233065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to windows and doors at the property.