London & Quadrant Housing Trust (L&Q) (202215447)
The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202339413)
The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.
London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202227442)
The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety.
London & Quadrant Housing Trust (L&Q) (202310713)
The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202312771)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202231157)
The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.
London & Quadrant Housing Trust (202410480)
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
London & Quadrant Housing Trust (L&Q) (202341681)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Peabody Trust (202231396)
The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.
Peabody Trust (202231718)
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
Peabody Trust (202233695)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
Peabody Trust (202331367)
The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.
Peabody Trust (202201267)
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
London & Quadrant Housing Trust (L&Q) (202312433)
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222811)
REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202318787)
The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202347245)
The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
Peabody Trust (202304409)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304896)
The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This investigation also considers the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202314064)
The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint.
London & Quadrant Housing Trust (202403494)
The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Peabody Trust (202317769)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202003616)
The complaint is about the handling of repairs to the resident’s windows.
Peabody Trust (202108664)
The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202305890)
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
Peabody Trust (202315457)
The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202303689)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202413449)
The complaint is about the landlord’s handling of repairs to a window.
Joseph Rowntree Housing Trust (202308330)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.
London & Quadrant Housing Trust (L&Q) (202226399)
The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202230100)
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
Southway Housing Trust (Manchester) Limited (202125549)
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304259)
The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London & Quadrant Housing Trust (L&Q) (202410614)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202308548)
The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen tap. Reimbursement of additional water charges due to leaks. The complaint is also about the landlord’s handling of the complaint and the resolution offered.
London & Quadrant Housing Trust (L&Q) (202315212)
The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323654)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Newlon Housing Trust (202313523)
This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202310991)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202324497)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Peabody Trust (202228723)
The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231355)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Peabody Trust (202344678)
The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.
London & Quadrant Housing Trust (L&Q) (202223776)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)