Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

Most recent first
18 Jun 2025 Maladministration London Borough of Redbridge (202218043) Case 202218043 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202307372) Case 202307372 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 18 Jun 2025 Maladministration West Kent Housing Association (202420972) Case 202420972 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents … 17 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326403) Case 202326403 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 Maladministration Teign Housing (202328331) Case 202328331 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. … 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 12 Jun 2025 Maladministration Stockport Homes Limited (202330786) Case 202330786 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also … 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Maladministration Stonewater Limited (202426067) Case 202426067 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the … 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 6 Jun 2025 Maladministration Birmingham City Council (202321183) Case 202321183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We … 5 Jun 2025 Maladministration Home Group Limited (202428206) Case 202428206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 31 May 2025 Maladministration London & Quadrant Housing Trust (202326939) Case 202326939 · Managing Relations The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration Clarion Housing Association Limited (202321424) Case 202321424 · Managing Relations The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in … 30 May 2025 Maladministration Kirklees Metropolitan Borough Council (202414629) Case 202414629 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have … 30 May 2025 Maladministration Stonewater Limited (202331650) Case 202331650 · Responsive repairs/activity The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at … 30 May 2025 Maladministration Together Housing Association Limited (202331440) Case 202331440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have … 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Maladministration Southern Housing (202231873) Case 202231873 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 29 May 2025 Maladministration St Albans City and District Council (202429405) Case 202429405 · Local Authority / ALMO or TMO The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The … 29 May 2025 Maladministration Yorkshire Housing Limited (202417948) Case 202417948 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the … 28 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325240) Case 202325240 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, … 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Paragon Asra Housing Limited (202326238) Case 202326238 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated … 28 May 2025 Maladministration Slough Borough Council (202305272) Case 202305272 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the … 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Maladministration Abri Group Limited (202327210) Case 202327210 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the … 27 May 2025 Maladministration GreenSquareAccord Limited (202322171) Case 202322171 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property. 27 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326885) Case 202326885 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property. 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Torus62 Limited (202423279) Case 202423279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the …