Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Curo Places Limited (202340054) Case 202340054 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 29 Aug 2025 Maladministration Incommunities Limited (202407805) Case 202407805 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 29 Aug 2025 Maladministration Karbon Homes Limited (202316964) Case 202316964 · Managing Relations The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the … 29 Aug 2025 Maladministration Karbon Homes Limited (202430991) Case 202430991 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at … 29 Aug 2025 Maladministration Karibu Community Homes Limited (202329401) Case 202329401 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak. 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 29 Aug 2025 Maladministration Stonewater Limited (202436174) Case 202436174 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of damp and mould. 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 28 Aug 2025 Maladministration Southway Housing Trust (Manchester) Limited (202429505) Case 202429505 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. … 28 Aug 2025 Maladministration Yorkshire Housing Limited (202337390) Case 202337390 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling. 28 Aug 2025 Maladministration Yorkshire Housing Limited (202451053) Case 202451053 · Managing Relations The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is … 27 Aug 2025 Maladministration Accent Housing Limited (202340206) Case 202340206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in … 27 Aug 2025 Maladministration Accent Housing Limited (202344983) Case 202344983 · Managing Relations The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling 27 Aug 2025 Maladministration Freebridge Community Housing Limited (202447154) Case 202447154 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns. 27 Aug 2025 Maladministration Thrive Homes Limited (202450757) Case 202450757 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs. 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 26 Aug 2025 Maladministration GreenSquareAccord Limited (202422349) Case 202422349 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the … 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 21 Aug 2025 Maladministration GreenSquareAccord Limited (202337417) Case 202337417 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints. 19 Aug 2025 Maladministration Abri Group Limited (202447225) Case 202447225 · Managing Relations The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered … 19 Aug 2025 Maladministration One Housing Group Limited (202344562) Case 202344562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety check. 19 Aug 2025 Maladministration Vico Homes Limited (202346319) Case 202346319 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for a new garden fence. 18 Aug 2025 Maladministration Paragon Asra Housing Limited (202447334) Case 202447334 · Managing Relations The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the … 18 Aug 2025 Maladministration Stonewater Limited (202340091) Case 202340091 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage. 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 15 Aug 2025 Maladministration Incommunities Limited (202444944) Case 202444944 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests in the property. 15 Aug 2025 Maladministration The Riverside Group Limited (202347969) Case 202347969 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint. 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 Maladministration One Housing Group Limited (202444402) Case 202444402 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also … 14 Aug 2025 Maladministration The Guinness Partnership Limited (202337438) Case 202337438 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of pests. 13 Aug 2025 Maladministration Onward Homes Limited (202319139) Case 202319139 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 11 Aug 2025 Maladministration Stonewater Limited (202449386) Case 202449386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 8 Aug 2025 Maladministration Stonewater Limited (202317276) Case 202317276 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated … 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 1 Aug 2025 Maladministration Torus62 Limited (202201049) Case 202201049 · Managing Relations The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish … 31 Jul 2025 Maladministration Aspire Housing Limited (202324303) Case 202324303 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove trees. 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint. 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Maladministration Onward Homes Limited (202233095) Case 202233095 · Financial The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service …