One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202317321)
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
Places for People Group Limited (202217505)
The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202322771)
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202339054)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
One Housing Group Limited (202312233)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
Walsall Housing Group Limited (202233755)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Mosscare St. Vincent’s Housing Group Limited (202325828)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
One Housing Group Limited (202412125)
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
Abri Group Limited (202319362)
The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.
The Riverside Group Limited (202315579)
This complaint is about the landlord’s handling of reports of rats at the resident’s property.
The Riverside Group Limited (202323471)
The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.
Sovereign Network Group (202329310)
The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.
Westward Housing Group Limited (202319772)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202314813)
The complaint is about the landlord’s handling of: Reports of damp, mould, and a roof leak. The associated complaint. The Ombudsman has also considered the landlord’s record keeping.
Abri Group Limited (202302093)
The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.
One Housing Group Limited (202302264)
The complaint is about: The landlord’s response to reports of a roof leak. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
Home Group Limited (202230425)
The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.
Paradigm Housing Group Limited (202316689)
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
The Riverside Group Limited (202319298)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202206961)
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
Abri Group Limited (202318461)
The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.
Your Housing Group Limited (202226197)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202403194)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.
One Housing Group Limited (202331504)
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
The Riverside Group Limited (202317327)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
Wythenshawe Community Housing Group Limited (202315208)
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Citizen Housing Group Limited (202316638)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.
One Housing Group Limited (202409695)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
Sovereign Network Group (202332465)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of drainage issues and a rat infestation. The associated complaint.
Platform Housing Group Limited (202414727)
The complaint is about the landlord’s handling of repairs at the property.
The Riverside Group Limited (202307138)
The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be replaced.
A2Dominion Housing Group Limited (202340173)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
East Midlands Housing Group Limited (202311856)
The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer of compensation. The Ombudsman has also considered the landlords complaint handling.
Jigsaw Homes Group Limited (202319303)
The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.
Orbit Group Limited (202316893)
The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.
Orbit Group Limited (202230007)
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.
A2Dominion Housing Group Limited (202316314)
The complaint is about the landlord’s:
Home Group Limited (202314124)
The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Places for People Group Limited (202319514)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
East Midlands Housing Group Limited (202307683)
The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202228709)
The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202211705)
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
Abri Group Limited (202314966)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
East Midlands Housing Group Limited (202403923)
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)