Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" × Outcome: Maladministration ×

Showing 838 of 16,595 decisions matching "group"

Decisions

Most recent first
27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration One Housing Group Limited (202316616) Case 202316616 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her … 27 Nov 2024 Maladministration Orbit Group Limited (202300902) Case 202300902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman … 26 Nov 2024 Maladministration Aster Group Limited (202305147) Case 202305147 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 25 Nov 2024 Maladministration A2Dominion Housing Group Limited (202234916) Case 202234916 · Financial The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The … 25 Nov 2024 Maladministration Longhurst Group Limited (202313632) Case 202313632 · Estate Management The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint. 25 Nov 2024 Maladministration One Housing Group Limited (202320330) Case 202320330 · Managing Relations The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. … 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 20 Nov 2024 Maladministration The Riverside Group Limited (202300886) Case 202300886 · Financial The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring … 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 15 Nov 2024 Maladministration Futures Housing Group Limited (202234026) Case 202234026 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman … 13 Nov 2024 Maladministration Aster Group Limited (202320973) Case 202320973 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 13 Nov 2024 Maladministration Gentoo Group Limited (202331096) Case 202331096 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an … 13 Nov 2024 Maladministration Mosscare St. Vincent’s Housing Group Limited (202343475) Case 202343475 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 11 Nov 2024 Maladministration Gentoo Group Limited (202204407) Case 202204407 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request. 11 Nov 2024 Maladministration Your Housing Group Limited (202310534) Case 202310534 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, … 7 Nov 2024 Maladministration One Housing Group Limited (202301094) Case 202301094 · Managing Relations This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 31 Oct 2024 Maladministration Longhurst Group Limited (202312373) Case 202312373 · Information and data management The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom … 31 Oct 2024 Maladministration The Riverside Group Limited (202330396) Case 202330396 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response … 30 Oct 2024 Maladministration Aster Group Limited (202309418) Case 202309418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour. 29 Oct 2024 Maladministration Sovereign Network Group (202204683) Case 202204683 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The … 28 Oct 2024 Maladministration One Housing Group Limited (202229903) Case 202229903 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition … 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 18 Oct 2024 Maladministration Platform Housing Group Limited (202345356) Case 202345356 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202304843) Case 202304843 · Financial The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202313599) Case 202313599 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports about leaks. 30 Sep 2024 Maladministration One Housing Group Limited (202228081) Case 202228081 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Maladministration Orbit Group Limited (202302138) Case 202302138 · Occupancy Rights This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s … 30 Sep 2024 Maladministration Platform Housing Group Limited (202312100) Case 202312100 · Financial The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 26 Sep 2024 Maladministration Orbit Group Limited (202303607) Case 202303607 · Managing Relations The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.