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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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29 Apr 2025 Maladministration Arun District Council (202329684) Case 202329684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. … 29 Apr 2025 Maladministration Basildon Borough Council (202323861) Case 202323861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also … 29 Apr 2025 Maladministration Harlow District Council (202322940) Case 202322940 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint. 29 Apr 2025 Maladministration Wokingham Borough Council (202333811) Case 202333811 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent … 25 Apr 2025 Maladministration Birmingham City Council (202421689) Case 202421689 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours. 25 Apr 2025 Maladministration Reading Borough Council (202332425) Case 202332425 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property. 24 Apr 2025 Maladministration City of Westminster Council (202323288) Case 202323288 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting. 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 22 Apr 2025 Maladministration Southampton City Council (202324519) Case 202324519 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a … 17 Apr 2025 Maladministration Bristol City Council (202339015) Case 202339015 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated … 17 Apr 2025 Maladministration Stoke-on-Trent City Council (202412195) Case 202412195 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property. 16 Apr 2025 Maladministration Southwark Council (202309926) Case 202309926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 15 Apr 2025 Maladministration Milton Keynes City Council (202328994) Case 202328994 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. … 15 Apr 2025 Maladministration Welwyn Hatfield Borough Council (202409744) Case 202409744 · Information and data management The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Maladministration Leeds City Council (202401413) Case 202401413 · Financial The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges. 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration Swindon Borough Council (202324022) Case 202324022 · Local Authority / ALMO or TMO The landlord’s handling of bathroom repairs relating to damp and mould. 11 Apr 2025 Maladministration Kirklees Metropolitan Borough Council (202324759) Case 202324759 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s … 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 7 Apr 2025 Maladministration Wigan Council (202315805) Case 202315805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the … 7 Apr 2025 Maladministration Wigan Council (202320732) Case 202320732 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint. 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Maladministration West Lancashire Borough Council (202315032) Case 202315032 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit. 31 Mar 2025 Maladministration Birmingham City Council (202323445) Case 202323445 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a damaged front door. 31 Mar 2025 Maladministration Castle Point Borough Council (202403123) Case 202403123 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property. 31 Mar 2025 Maladministration Lewes District Council (202341266) Case 202341266 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Maladministration Milton Keynes City Council (202315355) Case 202315355 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint. 31 Mar 2025 Maladministration Thurrock Council (202323745) Case 202323745 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint. 31 Mar 2025 Maladministration Westminster City Council (202322487) Case 202322487 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 28 Mar 2025 Maladministration Camden Council (202322732) Case 202322732 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair. 28 Mar 2025 Maladministration Charnwood Borough Council (202229093) Case 202229093 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal … 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Lewisham (202405712) Case 202405712 · Local Authority / ALMO or TMO REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2025 Maladministration Newcastle City Council (202306961) Case 202306961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a … 28 Mar 2025 Maladministration Southampton City Council (202419696) Case 202419696 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Maladministration West Northamptonshire Council (202300245) Case 202300245 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a … 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration Lewes District Council (202315233) Case 202315233 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We … 27 Mar 2025 Maladministration North Kesteven District Council (202316936) Case 202316936 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint. 27 Mar 2025 Maladministration North West Leicestershire District Council (202323994) Case 202323994 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs. 27 Mar 2025 Maladministration Portsmouth City Council (202332654) Case 202332654 · Financial The complaint is about the landlord’s handling of arrears on the resident’s rent account. 27 Mar 2025 Maladministration Reading Borough Council (202230478) Case 202230478 · Responsive repairs/activity The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat. 27 Mar 2025 Maladministration Sheffield City Council (202331238) Case 202331238 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports …