Birmingham City Council (202420180)
The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bristol City Council (202431904)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated complaint.
Haringey London Borough Council (202442926)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
Harlow District Council (202432277)
The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Camden Council (202419803)
The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.
London Borough of Camden Council (202430722)
The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.
Thurrock Council (202417686)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
South Tyneside Council (202401842)
The complaint is about the landlord’s handling of: Roof repairs, pointing, rendering, damp, mould, and associated work. Joinery repairs to the kitchen units, boxing in, internal and external door. The complaint is also about the resident’s report of the landlord discriminating against her when handling repairs. We have also considered …
East Riding of Yorkshire Council (202413545)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Norwich City Council (202225439)
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
Somerset Council (202433641)
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.
Southwark Council (202330730)
The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Epping Forest District Council (202444384)
The resident’s complaint is about the landlord’s handling of damp and mould in the property.
Southwark Council (202431570)
The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and associated repairs. the associated complaint.
Newcastle City Council (202408433)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202440270)
The complaint is about:
East Devon District Council (202434674)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
Leeds City Council (202435783)
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.
Sandwell Metropolitan Borough Council (202436360)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Harlow District Council (202435429)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.
Leicester City Council (202407782)
The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202306765)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation at the property. The Ombudsman has also investigated the landlord’s …
Southwark Council (202420688)
The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Birmingham City Council (202423479)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202326670)
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Camden Council (202437616)
The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Havering Council (202221930)
The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.
Redditch Borough Council (202417927)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of a leak to the communal entrance.
London Borough of Havering Council (202320506)
The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.
Bristol City Council (202414359)
The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s handling of the complaint.
Sandwell Metropolitan Borough Council (202427041)
The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and downstairs toilet. other repairs, in particular damaged internal doors, repairs to the kitchen, and a repair to the stair bannister.
Exeter City Council (202426715)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.
Sheffield City Council (202334281)
The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.
Birmingham City Council (202221809)
The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Gravesham Borough Council (202322422)
The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.
Haringey London Borough Council (202332464)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Southwark Council (202308022)
The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.
Southwark Council (202429480)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint
Bristol City Council (202309059)
The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202314857)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
Birmingham City Council (202320197)
The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a soil pipe, and a boundary dispute. The landlord’s complaint handling has also been investigated.
Gateshead Metropolitan Borough Council (202202659)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202424434)
The complaint is about the landlord’s handling of the resident’s report of a leak in the bathroom and the associated repairs. We have also considered the landlord’s complaint handling.
Norwich City Council (202325705)
The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint.
Redditch Borough Council (202331009)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Camden Council (202423527)
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
Birmingham City Council (202426655)
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)