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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 26 Mar 2024 Maladministration Islington Council (202302009) Case 202302009 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. … 26 Mar 2024 Maladministration London Borough of Hackney (202225779) Case 202225779 · Managing Relations The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also … 26 Mar 2024 Maladministration Magna Housing Limited (202225432) Case 202225432 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also … 26 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202308895) Case 202308895 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the … 26 Mar 2024 Maladministration Onward Homes Limited (202223253) Case 202223253 · Old Complaints Handling categories The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Maladministration Waltham Forest Council (202232186) Case 202232186 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration A2Dominion Housing Group Limited (202112428) Case 202112428 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Camden Council (202123973) Case 202123973 · Information and data management The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work … 25 Mar 2024 Maladministration Chelmer Housing Partnership Limited (202122681) Case 202122681 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Hyde Housing Association Limited (202216709) Case 202216709 · Managing Relations The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling. 25 Mar 2024 Maladministration London Borough of Hackney (202302393) Case 202302393 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. … 25 Mar 2024 Maladministration Milton Keynes City Council (202229797) Case 202229797 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 25 Mar 2024 Maladministration Royal Borough Of Greenwich (202219719) Case 202219719 · Managing Relations REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration A2Dominion Housing Group Limited (202208921) Case 202208921 · Managing Relations REPORT COMPLAINT 202208921 A2Dominion Housing Group Limited 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration Canterbury City Council (202303492) Case 202303492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: … 22 Mar 2024 Maladministration London Borough of Hackney (202228862) Case 202228862 · Information and data management REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Mar 2024 Maladministration Origin Housing Limited (202231047) Case 202231047 · Managing Relations The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the … 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 22 Mar 2024 Maladministration West Northamptonshire Council (202222084) Case 202222084 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her … 21 Mar 2024 Maladministration Bromford Housing Group Limited (202109189) Case 202109189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, … 21 Mar 2024 Maladministration Eastlight Community Homes Limited (202213536) Case 202213536 · Managing Relations The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to … 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 21 Mar 2024 Maladministration North Northamptonshire Council (202220918) Case 202220918 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and … 21 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202220786) Case 202220786 · Financial The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for … 21 Mar 2024 Maladministration Raven Housing Trust Limited (202213716) Case 202213716 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with … 21 Mar 2024 Maladministration Sovereign Network Homes (202234968) Case 202234968 · Managing Relations The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: … 21 Mar 2024 Maladministration The Guinness Partnership Limited (202305064) Case 202305064 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling. 20 Mar 2024 Maladministration Halton Housing (202217044) Case 202217044 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request … 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202204234) Case 202204234 · Managing Relations This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202211732) Case 202211732 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. … 20 Mar 2024 Maladministration Saxon Weald (202224256) Case 202224256 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 20 Mar 2024 Maladministration Sovereign Network Homes (202228372) Case 202228372 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Complaint handling. 19 Mar 2024 Maladministration Accent Housing Limited (202230744) Case 202230744 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint. 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202313883) Case 202313883 · Managing Relations The complaint is about the landlord’s handling of roof repairs, condensation and cold. 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s …