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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202107752) Case 202107752 · Health and Safety (inc. building safety) The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the … 28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227392) Case 202227392 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of no heating and hot water. 28 Mar 2024 Maladministration Midland Heart Limited (202221858) Case 202221858 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s … 28 Mar 2024 Maladministration Newlon Housing Trust (202210017) Case 202210017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with … 28 Mar 2024 Maladministration North Devon Homes (202233401) Case 202233401 · Information and data management The complaint is about the landlord’s handling of reports that the resident had assaulted her neighbour. The Service has also … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Maladministration Norwich City Council (202223175) Case 202223175 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint. 28 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202301249) Case 202301249 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit. 28 Mar 2024 Maladministration Peabody Trust (202014128) Case 202014128 · Information and data management The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint … 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Maladministration Peabody Trust (202213300) Case 202213300 · Managing Relations REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 Maladministration Peabody Trust (202224366) Case 202224366 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s … 28 Mar 2024 Maladministration Peabody Trust (202234265) Case 202234265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration Southend-on-Sea City Council (202234954) Case 202234954 · Managing Relations The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 28 Mar 2024 Maladministration Sovereign Network Homes (202220635) Case 202220635 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the … 28 Mar 2024 Maladministration Sovereign Network Homes (202234157) Case 202234157 · Estate Management The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202302454) Case 202302454 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has … 28 Mar 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202203050) Case 202203050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 27 Mar 2024 Maladministration Bristol City Council (202209171) Case 202209171 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request … 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Maladministration Legal and General Affordable Homes (202229318) Case 202229318 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also … 27 Mar 2024 Maladministration London Borough of Hackney (202226830) Case 202226830 · Information and data management The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a … 27 Mar 2024 Maladministration London Borough of Hackney (202232201) Case 202232201 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen. 27 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124516) Case 202124516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202216818) Case 202216818 · Estate Management The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232555) Case 202232555 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has … 27 Mar 2024 Maladministration One Housing Group Limited (202204745) Case 202204745 · Managing Relations The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Maladministration Peabody Trust (202124265) Case 202124265 · Estate Management The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report … 27 Mar 2024 Maladministration Places for People Group Limited (202219085) Case 202219085 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 27 Mar 2024 Maladministration Tower Hamlets Homes (202220160) Case 202220160 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves. 27 Mar 2024 Maladministration Vivid Housing Limited (202209503) Case 202209503 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 27 Mar 2024 Maladministration West Kent Housing Association (202232049) Case 202232049 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. … 26 Mar 2024 Maladministration Bolton at Home Limited (202220854) Case 202220854 · ASB/Abuse/Nuisance The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint. 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property.