Gateshead Metropolitan Borough Council (202332614)
The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of the resident’s complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202203338)
The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. The Ombudsman has also investigated the landlord’s complaint handling.
Stonewater Limited (202229688)
The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint.
The Guinness Partnership Limited (202302753)
The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and service charge queries. The associated complaint.
Tower Hamlets Homes (202302593)
The complaint is about the landlord’s: Response to the resident’s concerns about the length of time scaffolding had been up at the property. Complaint handling including knowledge and information management.
Waltham Forest Council (202230787)
The complaint is about the landlord’s handling of leaks into the resident’s property from a property above. This Service has also considered the landlord’s handling of the complaint.
Yorkshire Housing Limited (202307987)
The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her property. The associated complaint.
Jigsaw Homes Group Limited (202206853)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202304125)
The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of not having hot water. Handling of bathroom and window repairs following a mutual exchange and associated contractor appointments. Complaint handling including knowledge and information management.
Town and Country Housing (202231302)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Clarion Housing Association Limited (202308878)
The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.
Incommunities Limited (202306598)
The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden.
Ongo Homes Limited (202305459)
The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202301503)
The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Mansfield District Council (202400625)
The complaint is about the landlord’s handling of concerns of coldness in the resident’s property.
Metropolitan Thames Valley Housing (MTV) (202319099)
The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for her.
Gateshead Metropolitan Borough Council (202321199)
The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to the resident’s concerns about her time in emergency and temporary accommodation. complaint handling.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
Kirklees Council (202323479)
The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant.
Lambeth Council (202227180)
The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat above; associated complaint. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hillingdon (202334242)
The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property.
Metropolitan Thames Valley Housing (MTV) (202301021)
The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the property. The resident’s complaint.
Sovereign Network Homes (202325082)
The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.
Town and Country Housing (202317114)
The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp and mould. Issues with the boiler and a lack of hot water. The lack of security of the balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202302608)
This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.
Kingston upon Thames Council (202304327)
The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Sutton (202333652)
The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a management move.
Peabody Trust (202329745)
The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
Sovereign Network Homes (202347567)
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Nottingham City Homes Limited (202316662)
The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.
Your Housing Limited (202224204)
The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB).
Lambeth Council (202226980)
The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Leeds City Council (202304805)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Southwark Council (202345859)
The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.
Eastlight Community Homes Limited (202337462)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint.
Citizen Housing (202310123)
The complaint is about the landlord’s handling of the resident’s request to install a patio door. The Ombudsman has also investigated the landlord’s complaint handling.
Richmond Housing Partnership Limited (202316842)
The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to reimburse him for goods stolen from his internal shed. The Ombudsman has also considered the associated complaint handling.
A2Dominion Housing Group Limited (202323266)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The landlord’s handling of the complaint will also be considered.
Abri Group Limited (202230717)
The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in her bathroom. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202309963)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202309395)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns about the conduct of its staff. Handling of the subsequent complaint.
Cheshire Peaks & Plains Housing Trust (202315451)
The complaint is about the landlord’s handling of: Damp and mould in the property. A series of leaks in the resident’s bathroom. The Ombudsman has also looked at the landlord’s complaint handling.
Clarion Housing Association Limited (202308660)
The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.
Clarion Housing Association Limited (202334682)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Curo Places Limited (202301406)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.
Estuary Housing Association Limited (202225058)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Estuary Housing Association Limited (202311016)
The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.
Folkestone & Hythe District Council (202305898)
This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.
Gentoo Group Limited (202316350)
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
Great Places Housing Association (202339026)
The complaint is about the landlord’s handling of the resident’s communication instructions.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)