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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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16 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231577) Case 202231577 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour … 16 Apr 2024 Maladministration Paragon Asra Housing Limited (202115255) Case 202115255 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 16 Apr 2024 Maladministration Portsmouth City Council (202216271) Case 202216271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Maladministration Manchester City Council (202221216) Case 202221216 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould … 15 Apr 2024 Maladministration Nottingham City Council (202228281) Case 202228281 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Maladministration Rochdale Boroughwide Housing Limited (202227356) Case 202227356 · Managing Relations The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating … 15 Apr 2024 Maladministration Sovereign Network Homes (202302717) Case 202302717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint. 12 Apr 2024 Maladministration Home Group Limited (202214508) Case 202214508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a garden fence. 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 12 Apr 2024 Maladministration Peabody Trust (202211489) Case 202211489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 12 Apr 2024 Maladministration Richmond Housing Partnership Limited (202303446) Case 202303446 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint … 12 Apr 2024 Maladministration Tower Hamlets Homes (202301497) Case 202301497 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling. 11 Apr 2024 Maladministration Birmingham City Council (202301194) Case 202301194 · Managing Relations The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been … 11 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202221467) Case 202221467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also … 11 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231210) Case 202231210 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling. 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 11 Apr 2024 Maladministration Tower Hamlets Homes (202304522) Case 202304522 · Estate Management The complaint is about the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated … 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Maladministration Peabody Trust (202126263) Case 202126263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). … 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 9 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222308) Case 202222308 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This … 8 Apr 2024 Maladministration Colchester City Council (202226995) Case 202226995 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 8 Apr 2024 Maladministration Islington Council (202300321) Case 202300321 · Estate Management The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The … 8 Apr 2024 Maladministration Tower Hamlets Homes (202232217) Case 202232217 · Managing Relations The complaint is about the landlord’s response to the resident’s request to repair his front door. The Ombudsman has also … 5 Apr 2024 Maladministration Gentoo Group Limited (202229870) Case 202229870 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling. 4 Apr 2024 Maladministration Leeds City Council (202201683) Case 202201683 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and … 4 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204588) Case 202204588 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints. 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property. 3 Apr 2024 Maladministration Havering Council (202213170) Case 202213170 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and … 2 Apr 2024 Maladministration High Peak Borough Council (202122468) Case 202122468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202219705) Case 202219705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202227136) Case 202227136 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the … 28 Mar 2024 Maladministration Bromford Housing Group Limited (202210934) Case 202210934 · Managing Relations The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Maladministration London Borough of Enfield (202229098) Case 202229098 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. … 28 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226320) Case 202226320 · Financial The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request …