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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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24 Apr 2024 Maladministration Accent Housing Limited (202212633) Case 202212633 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports … 24 Apr 2024 Maladministration Camden Council (202311116) Case 202311116 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and … 24 Apr 2024 Maladministration ForHousing Limited (202209394) Case 202209394 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The … 24 Apr 2024 Maladministration Hyde Housing Association Limited (202228916) Case 202228916 · Managing Relations The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling. 24 Apr 2024 Maladministration London Borough of Ealing (202224334) Case 202224334 · Managing Relations REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202229958) Case 202229958 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the … 24 Apr 2024 Maladministration Longhurst Group Limited (202303682) Case 202303682 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at … 24 Apr 2024 Maladministration Onward Homes Limited (202217589) Case 202217589 · Managing Relations The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint … 24 Apr 2024 Maladministration Peabody Trust (202220783) Case 202220783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling … 24 Apr 2024 Maladministration Sanctuary Housing Association (202213810) Case 202213810 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents … 24 Apr 2024 Maladministration Settle Group (202221163) Case 202221163 · Estate Management The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by … 24 Apr 2024 Maladministration Settle Group (202234776) Case 202234776 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing. 23 Apr 2024 Maladministration Birmingham City Council (202312120) Case 202312120 · Managing Relations The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the … 23 Apr 2024 Maladministration Hammersmith and Fulham Council (202233336) Case 202233336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of lack of heating, hot water, and water ingress though the … 23 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306167) Case 202306167 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s … 23 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303298) Case 202303298 · Financial The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service … 23 Apr 2024 Maladministration Your Housing Limited (202311434) Case 202311434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 22 Apr 2024 Maladministration Clarion Housing Association Limited (202219943) Case 202219943 · Estate Management This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his … 22 Apr 2024 Maladministration Havering Council (202226938) Case 202226938 · Managing Relations The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also … 22 Apr 2024 Maladministration Lambeth Council (202224802) Case 202224802 · Managing Relations The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp … 22 Apr 2024 Maladministration London Borough of Hounslow (202229239) Case 202229239 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has … 22 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202316879) Case 202316879 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to … 22 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202234209) Case 202234209 · Financial This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling. 22 Apr 2024 Maladministration Thanet District Council (202229102) Case 202229102 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202231149) Case 202231149 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint. 19 Apr 2024 Maladministration Midland Heart Limited (202300818) Case 202300818 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding … 19 Apr 2024 Maladministration Stonewater Limited (202301443) Case 202301443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling … 19 Apr 2024 Maladministration Torus62 Limited (202220173) Case 202220173 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 18 Apr 2024 Maladministration Camden Council (202229706) Case 202229706 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. … 18 Apr 2024 Maladministration Hammersmith and Fulham Council (202305491) Case 202305491 · Financial The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears. 18 Apr 2024 Maladministration Leeds City Council (202215437) Case 202215437 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling … 18 Apr 2024 Maladministration Paragon Asra Housing Limited (202312109) Case 202312109 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint. 18 Apr 2024 Maladministration Sanctuary Housing Association (202230980) Case 202230980 · Managing Relations The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. … 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 17 Apr 2024 Maladministration Birmingham City Council (202228647) Case 202228647 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor. 17 Apr 2024 Maladministration Estuary Housing Association Limited (202229714) Case 202229714 · Managing Relations The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his … 17 Apr 2024 Maladministration Great Places Housing Association (202302849) Case 202302849 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s … 17 Apr 2024 Maladministration Lambeth Council (202230659) Case 202230659 · Estate Management The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. … 17 Apr 2024 Maladministration Leeds City Council (202228360) Case 202228360 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated … 17 Apr 2024 Maladministration One Housing Group Limited (202227166) Case 202227166 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling. 17 Apr 2024 Maladministration Sanctuary Housing Association (202304261) Case 202304261 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 17 Apr 2024 Maladministration Southern Housing (202217647) Case 202217647 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 17 Apr 2024 Maladministration The Riverside Group Limited (202312134) Case 202312134 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman … 16 Apr 2024 Maladministration Camden Council (202234898) Case 202234898 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of … 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration London Borough of Enfield (202226164) Case 202226164 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling. 16 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202338938) Case 202338938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s …