Richmond Housing Partnership Limited (202328167)
The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202314357)
The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s report of staff misconduct and its decision to place a joint visit flag onto her account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Torus62 Limited (202308287)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Waltham Forest Council (202401637)
The resident’s complaint is about the landlord’s handling of a leak into his property.
Waverley Borough Council (202224018)
The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.
Southern Housing (202234809)
The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202320571)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
Harlow District Council (202311482)
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
Tower Hamlets Homes (202119292)
The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202348485)
The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in the event of an emergency.
Birmingham City Council (202330394)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202301223)
This complaint is about the landlord’s handling of the resident’s request for a management pack.
Lewisham Council (202217117)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306491)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of repairs to the windows. The Ombudsman has also considered the landlord’s complaint handling.
Westminster City Council (202309206)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202219645)
The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated complaint. The Ombudsman has also considered the landlord’s recordkeeping in this case.
Lewisham Council (202207457)
The complaint is about the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp and mould at his property. A rat infestation at his property.
Wandle Housing Association Limited (202313860)
The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its obligations to test electrical, gas, and fire safety equipment. Actions …
One Housing Group Limited (202328323)
The landlord’s handling of reports of leaks in the property.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494)
The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling of the associated complaint.
Rooftop Housing Association Limited (202306466)
The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the landlord’s: Complaint handling associated with the resident’s request for compensation. …
Southern Housing (202339900)
The complaint is about the landlord’s handling of the resident’s reports of:
Waverley Borough Council (202334911)
The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.
Aster Group Limited (202300109)
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.
Dacorum Borough Council (202329054)
The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Islington Council (202310224)
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling.
Tower Hamlets Community Housing (202307854)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.
A2Dominion Housing Group Limited (202232693)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
Amplius Living (202226698)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.
Anchor Hanover Group (202306635)
The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access …
Aster Group Limited (202327751)
The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.
Birmingham City Council (202221487)
The complaint is about: The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during refurbishment works in the property below. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202334904)
The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Havering Council (202306892)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and the subsequent handling of the remedial repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Incommunities Limited (202308270)
The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. That her windows and kitchen needed replacing. The Ombudsman will also investigate the landlord’s complaint handling.
Islington Council (202338896)
The complaint is about the landlord’s handling of: Leaks into the property. Damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
Lambeth Council (202302647)
The complaint is about the landlord’s response to the resident’s concerns about an outstanding roof repair.
Lambeth Council (202310961)
The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202338852)
The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his neighbour. The Service has also considered the landlord’s complaint handling.
Lewisham Council (202233750)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the staircase. Reports of water ingress in the kitchen. Reports about a neighbour leaving waste in the communal walkway. The associated complaint.
Lewisham Council (202309875)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive repairs. The Ombudsman has also investigated the landlord’s: Record-keeping. The handling of the associated complaint.
Lewisham Council (202313145)
The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202309724)
The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
London & Quadrant Housing Trust (202309774)
The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling.
London & Quadrant Housing Trust (L&Q) (202224694)
The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have also looked at the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202211220)
The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this caused to her belongings.
Onward Homes Limited (202327821)
The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing.
Paragon Asra Housing Limited (202341638)
The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works to her downstairs WC. The resident’s complaint.
Richmond Housing Partnership Limited (202317207)
The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of damp and mould.
Richmond Housing Partnership Limited (202329501)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)