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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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20 May 2024 Maladministration Homes Plus Limited (202304135) Case 202304135 · Managing Relations The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated … 20 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202102321) Case 202102321 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). … 19 May 2024 Maladministration Westminster City Council (202217180) Case 202217180 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has … 17 May 2024 Maladministration Camden Council (202227578) Case 202227578 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 17 May 2024 Maladministration Islington Council (202227864) Case 202227864 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her … 17 May 2024 Maladministration Leeds City Council (202220503) Case 202220503 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also … 17 May 2024 Maladministration Lewisham Council (202337128) Case 202337128 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Onward Homes Limited (202223799) Case 202223799 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The … 17 May 2024 Maladministration Southern Housing (202310209) Case 202310209 · Old Complaints Handling categories The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; … 17 May 2024 Maladministration Sovereign Network Homes (202303563) Case 202303563 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. … 17 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202301684) Case 202301684 · Financial The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of … 16 May 2024 Maladministration Hammersmith and Fulham Council (202303713) Case 202303713 · Financial The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. … 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 16 May 2024 Maladministration Notting Hill Genesis (NHG) (202226410) Case 202226410 · Information and data management The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated … 16 May 2024 Maladministration Orbit Group Limited (202229374) Case 202229374 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door … 16 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202325277) Case 202325277 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 15 May 2024 Maladministration Birmingham City Council (202309639) Case 202309639 · Managing Relations The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the … 15 May 2024 Maladministration Islington Council (202232238) Case 202232238 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint. 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s … 14 May 2024 Maladministration Lambeth Council (202320751) Case 202320751 · Managing Relations The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling. 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 14 May 2024 Maladministration Octavia Housing (202223509) Case 202223509 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, … 13 May 2024 Maladministration Birmingham City Council (202310402) Case 202310402 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has … 13 May 2024 Maladministration Clarion Housing Association Limited (202207370) Case 202207370 · Health and Safety (inc. building safety) REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202302981) Case 202302981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The … 13 May 2024 Maladministration Torus62 Limited (202308116) Case 202308116 · Financial The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage … 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling … 9 May 2024 Maladministration Beyond Housing Limited (202306387) Case 202306387 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. … 9 May 2024 Maladministration Notting Hill Genesis (NHG) (202217171) Case 202217171 · Managing Relations The complaint is about the landlord’s handling of and response to: 9 May 2024 Maladministration Ongo Homes Limited (202231174) Case 202231174 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident … 9 May 2024 Maladministration Paragon Asra Housing Limited (202122275) Case 202122275 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has … 8 May 2024 Maladministration Sanctuary Housing Association (202225565) Case 202225565 · Old Property Condition migrated-2025 This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint. 7 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306893) Case 202306893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom. 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 3 May 2024 Maladministration London Borough of Ealing (202341193) Case 202341193 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint. 3 May 2024 Maladministration Magna Housing Limited (202311171) Case 202311171 · Managing Relations The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the … 3 May 2024 Maladministration Sovereign Network Homes (202224013) Case 202224013 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 2 May 2024 Maladministration Lewisham Council (202301524) Case 202301524 · Financial The complaint is about the landlord’s handling of the resident’s requests for service charge information. 2 May 2024 Maladministration Longhurst Group Limited (202224549) Case 202224549 · Estate Management The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint. 2 May 2024 Maladministration Thurrock Council (202227472) Case 202227472 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The … 1 May 2024 Maladministration Citizen Housing (202232565) Case 202232565 · Managing Relations The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the … 1 May 2024 Maladministration Lambeth Council (202224448) Case 202224448 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling. 1 May 2024 Maladministration Richmond Housing Partnership Limited (202217130) Case 202217130 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp … 30 Apr 2024 Maladministration Accent Housing Limited (202211923) Case 202211923 · Financial The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman … 30 Apr 2024 Maladministration Bury Metropolitan Borough Council (202226969) Case 202226969 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint. 30 Apr 2024 Maladministration Camden Council (202322222) Case 202322222 · Old Property Condition categories The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the …