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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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30 May 2024 Maladministration Citizen Housing (202228236) Case 202228236 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it … 30 May 2024 Maladministration Clarion Housing Association Limited (202217008) Case 202217008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. … 30 May 2024 Maladministration Clarion Housing Association Limited (202218339) Case 202218339 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered … 30 May 2024 Maladministration Grand Union Housing Group Limited (202301029) Case 202301029 · Managing Relations The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage … 30 May 2024 Maladministration London Borough of Hackney (202302021) Case 202302021 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s … 30 May 2024 Maladministration London Borough of Hackney (202310241) Case 202310241 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman … 30 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202315322) Case 202315322 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 May 2024 Maladministration Milton Keynes City Council (202309298) Case 202309298 · Managing Relations The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst … 30 May 2024 Maladministration Peabody Trust (202300779) Case 202300779 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 30 May 2024 Maladministration Sanctuary Housing Association (202223664) Case 202223664 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at … 30 May 2024 Maladministration Westminster City Council (202323512) Case 202323512 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint. 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration A2Dominion Housing Group Limited (202307731) Case 202307731 · Managing Relations The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report … 29 May 2024 Maladministration Lambeth Council (202205445) Case 202205445 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 29 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202328643) Case 202328643 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check. 29 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202212927) Case 202212927 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s … 29 May 2024 Maladministration Norwich City Council (202316506) Case 202316506 · Managing Relations The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding … 29 May 2024 Maladministration Origin Housing Limited (202307848) Case 202307848 · Old Complaints Handling categories The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint. 29 May 2024 Maladministration Peabody Trust (202223647) Case 202223647 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint. 29 May 2024 Maladministration Richmond Housing Partnership Limited (202219068) Case 202219068 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 28 May 2024 Maladministration Clarion Housing Association Limited (202218447) Case 202218447 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Maladministration London Borough of Hackney (202312141) Case 202312141 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation. 28 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311071) Case 202311071 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property. 28 May 2024 Maladministration Milton Keynes City Council (202307884) Case 202307884 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. … 28 May 2024 Maladministration Notting Hill Genesis (NHG) (202305308) Case 202305308 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding. 28 May 2024 Maladministration The Guinness Partnership Limited (202302555) Case 202302555 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about bathroom repairs. 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 28 May 2024 Maladministration Your Housing Limited (202233522) Case 202233522 · Managing Relations REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Maladministration Anchor Hanover Group (202232424) Case 202232424 · Financial The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs. 24 May 2024 Maladministration Camden Council (202304831) Case 202304831 · Managing Relations The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of … 24 May 2024 Maladministration Hyde Housing Association Limited (202303768) Case 202303768 · Managing Relations The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling. 24 May 2024 Maladministration Longhurst Group Limited (202230008) Case 202230008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and … 24 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202222895) Case 202222895 · Estate Management The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. … 23 May 2024 Maladministration East Midlands Housing Group Limited (202313586) Case 202313586 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 23 May 2024 Maladministration First Choice Homes Oldham Limited (202228820) Case 202228820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 23 May 2024 Maladministration Notting Hill Genesis (NHG) (202230800) Case 202230800 · Financial The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s … 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 May 2024 Maladministration Thurrock Council (202203965) Case 202203965 · Old Complaints Handling categories The complaint is about the: 22 May 2024 Maladministration Harlow District Council (202306616) Case 202306616 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 22 May 2024 Maladministration Rugby Borough Council (202227307) Case 202227307 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 21 May 2024 Maladministration Accent Housing Limited (202234586) Case 202234586 · Estate Management The complaint is about the landlord's handling of the resident's reports of communal repairs. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 21 May 2024 Maladministration Tower Hamlets Homes (202222379) Case 202222379 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a … 20 May 2024 Maladministration Hammersmith and Fulham Council (202230877) Case 202230877 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler.