Tamworth Borough Council (202336512)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202344110)
The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling of the associated complaint.
Your Housing Limited (202233665)
The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202324629)
The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:
Accent Housing Limited (202229189)
The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The landlord’s complaint handling.
Brighton and Hove City Council (202334600)
The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
ForHousing Limited (202340780)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s complaint handling has also been investigated.
Hyde Housing Association Limited (202328571)
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
London Borough of Hackney (202319682)
This complaint is about the landlord’s: Response to various disrepair issues in the property and the resident’s related concerns about the conduct of its operatives. Complaint handling.
London Borough of Newham (202323476)
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.
Orbit Group Limited (202302222)
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
Portsmouth City Council (202234943)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.
Sanctuary Housing Association (202303393)
This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.
Southampton City Council (202326087)
The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint.
Southwark Council (202125220)
The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.
Stroud District Council (202215859)
The complaint is about the landlord's handling of heating repairs.
Tower Hamlets Homes (202220118)
The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.
Warwick District Council (202201904)
The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.
East Devon District Council (202231306)
The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Fairhive Homes Limited (202316144)
The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling of reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202341523)
The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered.
Karbon Homes Limited (202331768)
The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom.
London Borough of Camden Council (202401963)
The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and the landlord’s conduct of a visit to the property. The landlord’s complaint handling is also considered.
London Borough of Redbridge (202318336)
This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint handling. Both elements of this investigation involve the landlord’s handling of and response to the resident’s complaint. The investigation considers firstly the reasonableness, thoroughness, and accuracy of the landlord’s responses …
London & Quadrant Housing Trust (L&Q) (202301154)
The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the property. Complaint handling.
Orbit Group Limited (202303607)
The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202207907)
The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB).
Richmond Housing Partnership Limited (202224965)
The complaint is about the landlord’s response to the resident’s reports of various repairs in the property.
Southwark Council (202218826)
The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint.
Clarion Housing Association Limited (202313298)
The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing development. The associated complaint.
Hammersmith and Fulham Council (202322547)
The complaint is about the landlord’s handling of the resident’s noise and antisocial behaviour (ASB) reports.
Harlow District Council (202336937)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in the property including mice, slugs, woodlice, and silverfish.
Hyde Housing Association Limited (202318279)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.
LiveWest Homes Limited (202343101)
The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling.
London Borough of Barnet (202304167)
The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202346988)
The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202309880)
The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to a blocked toilet, cracked plaster, and damp.
Peabody Trust (202306297)
The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s concerns about the quality of service provided in the communal areas.
Sanctuary Housing Association (202343645)
The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the landlord’s complaint handling.
Southern Housing (202233614)
The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know what was included in the communal cleaning service charge. The replacement of communal doors. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202218555)
The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication with the resident during its response to a leak. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202311429)
The complaint is about the landlord’s handling of the resident’s: concerns about the fitting of his kitchen door; associated complaint.
Thurrock Council (202345817)
The complaint is about: The landlord’s response to reports of a leak in the property and subsequent damp and mould. The landlord’s handling of the associated complaint and the resident’s request for compensation.
Clarion Housing Association Limited (202325106)
The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.
Futures Housing Group Limited (202302990)
The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Hammersmith and Fulham Council (202345601)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The landlord’s complaint handling.
London Borough of Ealing (202323857)
The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202226669)
The complaint is about the landlord’s handling of reports of issues with the communal security gate.
Orbit Housing Association Limited (202342464)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
Regenda Limited (202342661)
The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)