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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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21 Jun 2024 Maladministration Homes Plus Limited (202312600) Case 202312600 · Managing Relations The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered … 21 Jun 2024 Maladministration Moat Homes Limited (202332876) Case 202332876 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. … 21 Jun 2024 Maladministration Southern Housing (202224917) Case 202224917 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s … 21 Jun 2024 Maladministration Southern Housing (202313307) Case 202313307 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s application for a management move and its handling of the … 21 Jun 2024 Maladministration Your Housing Group Limited (202304306) Case 202304306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 20 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124346) Case 202124346 · Managing Relations The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint. 20 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202326319) Case 202326319 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and … 20 Jun 2024 Maladministration Places for People Group Limited (202324737) Case 202324737 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 19 Jun 2024 Maladministration Bromford Housing Group Limited (202231843) Case 202231843 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint. 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration London Borough of Hillingdon (202324088) Case 202324088 · Information and data management The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the … 19 Jun 2024 Maladministration North West Leicestershire District Council (202310423) Case 202310423 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about repair issues at the property, including damp and … 19 Jun 2024 Maladministration Southern Housing (202302575) Case 202302575 · Information and data management The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak … 19 Jun 2024 Maladministration Tamworth Borough Council (202401849) Case 202401849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her … 18 Jun 2024 Maladministration Abri Group Limited (202227515) Case 202227515 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint. 18 Jun 2024 Maladministration Shepherds Bush Housing Association Limited (202211009) Case 202211009 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling … 17 Jun 2024 Maladministration Camden Council (202219739) Case 202219739 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has … 17 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202215915) Case 202215915 · Managing Relations The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s … 17 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302662) Case 202302662 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The … 14 Jun 2024 Maladministration Lambeth Council (202304116) Case 202304116 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record … 14 Jun 2024 Maladministration Newlon Housing Trust (202301134) Case 202301134 · Managing Relations The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 12 Jun 2024 Maladministration Bristol City Council (202309131) Case 202309131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 12 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303703) Case 202303703 · Managing Relations The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling … 11 Jun 2024 Maladministration London Borough of Ealing (202127572) Case 202127572 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint. 11 Jun 2024 Maladministration Magna Housing Limited (202210951) Case 202210951 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. … 7 Jun 2024 Maladministration Irwell Valley Housing Association Limited (202316078) Case 202316078 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 4 Jun 2024 Maladministration Longhurst Group Limited (202233419) Case 202233419 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint. 4 Jun 2024 Maladministration Onward Homes Limited (202232248) Case 202232248 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs. 4 Jun 2024 Maladministration Sovereign Network Homes (202230369) Case 202230369 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues. 4 Jun 2024 Maladministration Torus62 Limited (202308724) Case 202308724 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling … 3 Jun 2024 Maladministration Places for People Group Limited (202321467) Case 202321467 · Managing Relations REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and … 3 Jun 2024 Maladministration Stonewater Limited (202314861) Case 202314861 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The … 31 May 2024 Maladministration Cornwall Housing Limited (202219381) Case 202219381 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. … 31 May 2024 Maladministration Derby Homes Limited (202323553) Case 202323553 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The … 31 May 2024 Maladministration Harlow District Council (202226119) Case 202226119 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to the roof and guttering. Complaint. 31 May 2024 Maladministration Home Group Limited (202302337) Case 202302337 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns … 31 May 2024 Maladministration Lambeth Council (202215601) Case 202215601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204359) Case 202204359 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the … 31 May 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306096) Case 202306096 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint … 31 May 2024 Maladministration Newlon Housing Trust (202229430) Case 202229430 · Estate Management The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay. 31 May 2024 Maladministration Orbit Group Limited (202224036) Case 202224036 · Financial The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of … 31 May 2024 Maladministration Orbit Housing Association Limited (202322643) Case 202322643 · Managing Relations The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The … 31 May 2024 Maladministration Orbit Housing Association Limited (202327625) Case 202327625 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 31 May 2024 Maladministration Royal Borough of Kensington and Chelsea (202303698) Case 202303698 · Managing Relations The resident’s complaint is about: The landlord’s handling of remedial works following a leak and its response to the resident’s … 30 May 2024 Maladministration Birmingham City Council (202304916) Case 202304916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of … 30 May 2024 Maladministration Camden Council (202315839) Case 202315839 · Managing Relations The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of …